Hotel berhampiran Stadium Nya Ullevi, Gothenburg

Super nice room with comfortable bed and big windows with a great view. Breakfast was very good and hotel only a 5-10min ferry ride away from Gothenburg center. Only minus was a quite expensive parking lot and booking might be needed in advance, to secure a spot.Definitely coming here again!

The hotel reception and people are very good Cheerful and friendly The hotel location is good and the breakfast is great But the cleaning condition is different every day Some days they don't make the bed and some days they don't change the cup I think that needs to be fixed

Well everything besides our check out experience was great. Really great! Then when checking out, we had 3 interactions with the reception about checking out prior to checking out. and only the one at 12:30 (when checking out with luggage and all), we were told to pay a 200SEK late-fee, which I was then told could’ve been even higher and that I should be thankful they didn’t charge me double… Not nice - and we had 3 interactions prior to this for this exact reason. I wanted to work out first and then shower in the room before leaving. If we were told the first time about the late check out fee; we would’ve checked out then and there. I complained about this practice, to deaf ears. Not coming back despite it being very nice and perfect for a Liseberg weekend with the family

The staff working on the weekend were super nice and helpful, and I’ve stayed here many, many times, always so nice & such a lovely boutique place to stay with many awesome things to like. On the day I checked out oh my god, where did this girl suddenly come from? Little wanna be Swedish police officer banging on my door trying to get in. Ok i fell asleep after breakfast? So what. Even after i checked out & and was just having a coffee in the lobby, she came again in my face demanding to know if i had checked out? She was just rude, unprofessional, behavior was unbelievable. Really ruined my experience at the nice hotel Pigalle. Actually, I don’t accept people thinking they are better than everyone else & they think that they can just talk to people like they are a piece of crap. Therefore, sadly, I don’t think I will ever stay here ever again.. Sorry but..

The stay was absolutely wonderful! The place was very clean, well-organized, and comfortable in every detail. The service was excellent and the staff were very professional and friendly. I truly enjoyed my time there and would highly recommend it to anyone looking for a relaxing and pleasant experience. I would definitely visit again!

No aircon, tv kept losing signal during the stay, have to check in via self service kiosk and cut your own key staff dont smile or interact with customers unless they get approached. Extractor fan in bathroom so noisy keep awake all night. No sound proofing in rooms hear every noise from rooms next door and below

Tyvärr började vistelsen med en chock. Vi hade bokat ett rum för 3. Men rummet var bara fixat för 2. Inga sängkläder eller handdukar till den tredje personen. När vi började bädda ut bäddsoffan dök två silverfiskar upp. Inte så trevligt, men jag gick till receptionen och de städade om rummet, fixade bäddsoffan och handdukar. Som kompensation fick jag ett presentkort på en övernattning på valfritt hotell inom ett år.

We arrived at 7:30 pm and were told we got a room “upgrade”. The room was small so we really wondered what the “original” room looked like. The bed had stains on the cover that was laid under the mattress which didn’t look good. We went down to the lobby and found nobody present. We moved on to the restaurant, it was 8 pm. Half full and we were met with the wonderful advise that they were closed for service. This was Friday May 16th and the menu board was still at the entrance door to the restaurant. We went back to the reception and queried why the restaurant was not serving dinner at 8 pm on a Friday. The receptionist looked dumbfounded and told us it usually serves dinner at least until 9 pm but she took no action to assist us except to say we could walk fir 15 minutes to the Aveny, a street with lots of restaurants but could not suggest any close by. We ended up going to, as it happened, a fantastic restaurant right around the corner called Le Pigalle on the top floor of, we guess, a competing hotel. Fabulous meal in a restaurant that knew how to treat their guests. In short we have regretfully no positive things to say about the ProfilHotels Opera in Gothenburg. Gothenburg was fantastic but when we return we will definitely not book at the Opera which is overpriced for the standard and service they offer. Total waste of money at this venue. Regretfully we did not bother to take any pictures of the place as it is nothing we wish to remember about it.

Breakfast: buffet style, good. Wish there were more kinds of fruit available. Room: size is ok for 1 person, the bed is quite big. Hair dryer, hangers provided. No kettles can be borrowed and you can only get hot water at the front desk. Staff: i arrived a bit early but the staff let me check in early. nice and helpful Others: there’s a gym, sauna, outdoor jacuzzi too. Close to a bus stop.

Breakfast: buffet style, rather limited options compared to some other hotels but it’s still good for its price. Room: Spacious enough for 2 people, we can lay down and open 2 suitcases simultaneously at ease. Hair dryer provided. There were some weird red stains on the jacuzzi (we weren’t going to use that anyway) so the room doesn’t seemed to be cleaned properly. Moreover, the bathroom drain was clogged and the water was close to flowing out of the bathroom, we told the reception and we got to change to another room. The second room was ok. Staff: pretty nice and helpful 1km walk from göteborg c to hotel