Hotel berhampiran Stadium Nya Ullevi, Gothenburg

Well everything besides our check out experience was great. Really great! Then when checking out, we had 3 interactions with the reception about checking out prior to checking out. and only the one at 12:30 (when checking out with luggage and all), we were told to pay a 200SEK late-fee, which I was then told could’ve been even higher and that I should be thankful they didn’t charge me double… Not nice - and we had 3 interactions prior to this for this exact reason. I wanted to work out first and then shower in the room before leaving. If we were told the first time about the late check out fee; we would’ve checked out then and there. I complained about this practice, to deaf ears. Not coming back despite it being very nice and perfect for a Liseberg weekend with the family

I booked this hotel for my birthday and it was honestly the best decision ever ! It was amazing, luxurious, staff were very nice and friendly . Housekeeping was done daily, we had a beautiful view to the garden and the pool. Would definitely come back again. Be aware there is a deposit you have to pay, £100 per night with a credit card or £200 per night with debit card which wasnt made clear on the website. Deposit was returned fairly quick.

The staff working on the weekend were super nice and helpful, and I’ve stayed here many, many times, always so nice & such a lovely boutique place to stay with many awesome things to like. On the day I checked out oh my god, where did this girl suddenly come from? Little wanna be Swedish police officer banging on my door trying to get in. Ok i fell asleep after breakfast? So what. Even after i checked out & and was just having a coffee in the lobby, she came again in my face demanding to know if i had checked out? She was just rude, unprofessional, behavior was unbelievable. Really ruined my experience at the nice hotel Pigalle. Actually, I don’t accept people thinking they are better than everyone else & they think that they can just talk to people like they are a piece of crap. Therefore, sadly, I don’t think I will ever stay here ever again.. Sorry but..

My booking was confirmed but still there where problems when we arrived, The staff solved it perfectly and we enjoyed lovely days at this great hotel. Our room was clean, cozy and silent. Perfect location! Both the hotel breakfast and dinner tasted lovely. We’re allready looking forward to next summers stay at Hyatt Place!

The stay was absolutely wonderful! The place was very clean, well-organized, and comfortable in every detail. The service was excellent and the staff were very professional and friendly. I truly enjoyed my time there and would highly recommend it to anyone looking for a relaxing and pleasant experience. I would definitely visit again!

Overall a pleasant stay, conveniently located near to Gothenburg Central Station and right next to Nordstan shopping mall and tram / bus links. Easy walking distance to Haga and elsewhere too.  Hotel rooms are well appointed, though proper AC would be beneficial, there with comfy beds and the bathroom is comfortable too. The gym while not large, it's better equiped that majority of hotel gyms around and enough for a workout. Never tried the pool / sauna, you have to book a time slot which just made things a little awkward to fit into our day but it's a good concept.  Only downside is the wooden floors in the hotel rooms. You can hear people walking / moving furniture easily from several rooms / floors away. While not the hotels fault, guests are so unaware with how loud they are and need to take responsibility on this. Make noise late into the evening and from 6am everyday disturbed our sleep. That would be the only negative of our stay.

Both Pools can’t be used for swimming, one too warm, one too small & opening times not possible for working people. Stuff is very indifferent at the front desk. I can’t recommend this house at all. Doesn’t feel like 4 stars at all. Disappointed.

We arrived at 7:30 pm and were told we got a room “upgrade”. The room was small so we really wondered what the “original” room looked like. The bed had stains on the cover that was laid under the mattress which didn’t look good. We went down to the lobby and found nobody present. We moved on to the restaurant, it was 8 pm. Half full and we were met with the wonderful advise that they were closed for service. This was Friday May 16th and the menu board was still at the entrance door to the restaurant. We went back to the reception and queried why the restaurant was not serving dinner at 8 pm on a Friday. The receptionist looked dumbfounded and told us it usually serves dinner at least until 9 pm but she took no action to assist us except to say we could walk fir 15 minutes to the Aveny, a street with lots of restaurants but could not suggest any close by. We ended up going to, as it happened, a fantastic restaurant right around the corner called Le Pigalle on the top floor of, we guess, a competing hotel. Fabulous meal in a restaurant that knew how to treat their guests. In short we have regretfully no positive things to say about the ProfilHotels Opera in Gothenburg. Gothenburg was fantastic but when we return we will definitely not book at the Opera which is overpriced for the standard and service they offer. Total waste of money at this venue. Regretfully we did not bother to take any pictures of the place as it is nothing we wish to remember about it.

Tyvärr började vistelsen med en chock. Vi hade bokat ett rum för 3. Men rummet var bara fixat för 2. Inga sängkläder eller handdukar till den tredje personen. När vi började bädda ut bäddsoffan dök två silverfiskar upp. Inte så trevligt, men jag gick till receptionen och de städade om rummet, fixade bäddsoffan och handdukar. Som kompensation fick jag ett presentkort på en övernattning på valfritt hotell inom ett år.

Breakfast: buffet style, good. Wish there were more kinds of fruit available. Room: size is ok for 1 person, the bed is quite big. Hair dryer, hangers provided. No kettles can be borrowed and you can only get hot water at the front desk. Staff: i arrived a bit early but the staff let me check in early. nice and helpful Others: there’s a gym, sauna, outdoor jacuzzi too. Close to a bus stop.