Hotel berhampiran Aromas & Handicraft, Lisbon

Sorry for the late review - this hotel was perfect for our summer break. Location is perfect, walking distance to local attractions and close to rail station which was great for a day at Sintra. Extra touch as given some fiz and a cake on arrival for a special occasion. Breakfast choices were lovely, only down point is machine coffee wasn’t the best but this didn’t affect our stay and there are lots of coffee shops near by. Room we had was a a great size and clean bathroom.

As it is said in the other comments, the rooms are very badly soundproofed... We were given a room on the street side, with a window that did not close properly, and as a result we slept very badly! We decided to leave after the first night, as there was only one room left that we did not want. After having had the MANAGER on the phone, we were told that we would be reimbursed (over 200€). Strangely my card was not working for the refund, ok, and that it was not possible in cash. We were then told that we would receive a transfer within 1 to 2 weeks... I have been waiting for 2 MONTHS! I have had no answer to my emails and on the phone, I'm clearly being pushed around. It's unacceptable, I work at the reception of a hotel in France, we refund our customers! ESPECIALLY when they promise us!!!!!! It's not only unprofessional but also dishonest. Comme il est dit dans les autres commentaires, les chambres sont très mal insonorisées.... On nous a donné une chambre côté rue, avec une fenêtre qui ne fermait pas bien, et du coup nous avons très mal dormi ! Nous avons décidé de partir après la première nuit, car il ne restait qu'une chambre dont nous ne voulions pas. Après avoir eu le DIRECTEUR au téléphone, on nous a dit que nous serions remboursés (plus de 200€). Bizarrement ma carte ne fonctionnait pas pour le remboursement, ok, et que ce n'était pas possible en liquide. On nous a ensuite dit que nous recevrions un virement sous 1 à 2 semaines.... Cela fait 2 MOIS que j'attends ! Je n'ai eu aucune réponse à mes emails et au téléphone, on me balade. C'est inacceptable, je travaille à la réception d'un hôtel en France, nous remboursons nos clients ! EN PARTICULIER quand on leur promet !!!!!! C'est non seulement non professionnel mais aussi malhonnête.

We booked two rooms (one with a double bed, one with two single beds). Since this wasn’t the case when we checked in, we asked to switch rooms. The clerk told us that this was not possible the first night but after that he had availabilities. When we checked the following morning we were told that it was not possible and that we should have redemanded a switch, early in the morning (strange in my opinion as the clerk from the other night had written it down for his colleagues to do the follow up). Anyway, next morning I came to the reception at 7 am, only to hear that they will look into it and they will inform me after breakfast. After breakfast we learned that, again, it was not possible. That’s when I gave up for the room switch. But it remains unbelievable that a client that pays 150 EUR per night per room (so 300 EUR per night), could not get more service (or at least some clarity straight away). Half of the programs on the cable TV were not available. The hotel is not very sound proof. We were bothered by the construction work that was being done outside the hotel, woken up by works (drilling) being done inside the hotel and an annoying noise in the airconditioning. The keycards to our room kept malfunctioning, it was reset at least 5 times (and not kept close to phones or other magnetic fields that could explain a demagnetization). One day our rooms were just not cleaned, after we told the reception it still took a while before the rooms were done. In conclusion, the price we paid per room is not at all in line with the quality we received. With the “urban” look of the lobby you get the impression that this hotel is rather modern. When you enter the rooms, however, these are rather small and old-fashioned. The price/quality ratio for this hotel is really bad. Disappointing

The reception and staff are absolutely fantastic. The rooms are big and everything is kept very clean. There is a really nice outdoor space with a giant hammock that holds 10 people. Lots of room for people to hang out with a separate quiet room for people to work online in. Awesome vibe all the way around.

We landed here from a cancelled easyjet flight, staff were so understanding when we arrived. Breakfast and dinner was included in our stay and was a buffet style with a great selection. Room was very spacious and clean. A 1 minute walk away from metro entrance and supermarket.

I really enjoyed our staying in lisbon apartment.The best thing:There is no reception,you have entrance code to come inside building and room.The room is super super clean.The cleaning service and virtual reception was really good and fast.For us everything was enough beacause we spent all our time to visit lisbon and around.Hotel is near the airport and 15 min driving to the centro.We had our car,there is parking space around but you have to pay.At keast I will choose this brand again to visit lisbon.

Hotel com muito gosto na decoração, agradável,com staff muito prestáveis e simpáticos. Quarto muito bom e limpo com camas confortáveis e casa de banho linda com chuveiro impecável. Adorei a zona da sala de estar com um exterior esplanada jardim . Maquina de café e outras bebidas muito em conta.Recomendo .

I booked twice to stay at this hotel because I wasn't allowed to modify my booking, even though my second booking meant my husband and I would stay longer at the hotel. My first booking was for November 29 to December 4, and because flights to Lisbon were much cheaper on November 26th than November 28th, I decided to take the earlier flight and therefore enjoy Lisbon a bit longer. I was disappointed in the inconvenience of having to book a different room instead of being allowed to stay in the same room, not to mention the hassle of having to pack and unpack our stuff when we transferred rooms from the 12th floor to the 13th floor. But fortunately, our second room was much nicer than the first, even though the first one was slightly more expensive because it had a view of the river. The second room was newly decorated with tasteful interior design in blue, white, and gray, while the first had a tacky red padded leatherette headboard wall. Other than that, we enjoyed our stay. The wheelchair they lent us during our stay was new and sturdy, the breakfast food was decent, and the folks were friendly. The location was excellent, right next to the gorgeous train and bus station by Santiago Calatrava, a huge mall, and walking distance from the Expo area, the Fiera Internacional Lisboa, and two excellent restaurants - Honest Greens (best hummus we ever tasted, grilled veggies and salmon) and Butchers (grilled ribeye and lovely staff).

We had dinner at Christmas Eve at our daughter house and didn’t want to drive back to our place at night, because it’s far and it was raining. So we decided to stay at Holiday Inn Express Lisbon Alfragide, because it was near to her home. And it was a surprisingly good option, because the facilities were much better than we expected: nice room, big, very clean, great bathroom, all well designed. Good breakfast. Fair price. Much recommended.

Neues sauberes sehr modern eingerichtetes Hotel. Leider war das Angebot der Hotelküche sehr ausgedünnt, auf Grund der Corona-Krise, aber auch die verbliebenen Speisen waren meiner Meinung nach den Preis nicht wert. Qualitativ kann mann da außerhalb des Hotels in Relation zum Preis leicht fündig werden, Ansonsten ist das Hotel sehr sauber, sehr modern eingerichtet. Ohne Beschränkungen würde ich dieses Hotel gerade im Sommer empfehlen. Der hauseigene Pool und auch die große moderne Bar laden zum Verweilen ein, was mir leider nicht vergönnt war.