Hotel berhampiran Miradouro da Penha de França, Lisbon

We landed here from a cancelled easyjet flight, staff were so understanding when we arrived. Breakfast and dinner was included in our stay and was a buffet style with a great selection. Room was very spacious and clean. A 1 minute walk away from metro entrance and supermarket.

Loved Wot Patio! Great position close to metros which links to rail and bus. Close to marquis da Pombal and the Avenida da liberdade. So if you’re a walker you can walk anywhere from here or catch the metro. Great local restaurants full of Portuguese one street over from the Avenida. Safe area, clean and friendly. Includes a carb loaded brekky and coffee etc and has a nice breakfast outdoor area. Plus a lounge and TV area Europa football was on when I was there so it was a fun atmosphere. I was made welcome and the young people always had time for a chat with a mature age traveler! I’d stay again! Request a bottom bunk for better comfort and privacy and convenience.

I am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.

The hostel's name says it all - this hostel is ideally located in the heart of Lisbon within walking distance of most of the major monuments the city has to offer. My girlfriend and I allocated 2 days to Lisbon and 1 to Sintra and thoroughly enjoyed our stay in one of the 8-bed dorms. The rooms and amenities of this hostel exceeded our expectations as our 1st foray into hostel traveling. The staff were extremely kind as well and were helpful in helping us plan an early morning (4 am) transport to the airport. There were a few small details we wish we could change. For one, we had a bit of bad luck in that one of our roommates was sick and spent most of the night coughing relentlessly keeping most members of our room awake. Additionally, despite meeting many friendly faces, the hostel did not feel as openly social as other hostels we stayed our throughout our two week Europe trip

We were supposed to stay at the apartment for 4 nights in May 2023. Unfortunately, we had to leave the apartment after spending just the one night there. Upon arrival, the early signs were good. Though it was slightly overcomplicated to check into the apartments, requiring you to scan your photo ID (in our case passport) into a touch screen device, once in the apartment we found it to be spacious and well equipped, with plenty of room in the wardrobes for hangers to hang your clothes. We stayed in room 1.01. We had an issue with the safe and accidentally set the alarm off, but upon calling the apartment's telephone number this was quickly resolved. Unfortunately after that, the experience was a nightmare. The apartment is in a lively part of the city, which is good as you're in close proximity to the many restaurants and bars. However, the noise from the street is unbearable. The apartment is located directly next to a tourist attraction, one of the trams that goes up and down continuously. We'd read reviews beforehand that stated it was a little noisy, but were completely unprepared for what we experienced. The first time we heard the noise it sounded like an aeroplane flying about 10m above the building, and this, combined with the fact the 25E tram runs directly past the apartment as well, meant that with no exaggeration the noise occurred every 5 minutes from about 6.30am in the morning. This was reason enough to want to leave, but there was much worse. We had arrived on a relatively late flight and so didn't end up going to bed until around 11.30pm-midnight. As we attempted to go to sleep, my wife became aware of what was very clearly the sound of rodents in the ceiling above our room. The continuously scuttling noise went on throughout the evening and my wife, who is terrified of rodents, was unable to sleep at all that evening. For these reasons, we informed the apartment the next morning that we were booking alternative accommodation for our remaining three evenings, which ended up costing us nearly £700. The manager attempted to offer us an alternative room, but as my wife was so upset we had already decided to check out and leave the hotel. We couldn't check in to our new accommodation until 3pm, so tried to make the most of the morning by doing some sightseeing, before leaving later that day. To give the customer facing staff some credit, they were very pleasant when we emailed them and explained to them that the level of service we had received was well below our expectations of the apartment. However, though they sympathised, they were completely unwilling to offer us a refund on our remaining stay, despite us offering to also pay for the second day as the short notice would have meant they would have not been able to offer the room to anyone else. They kept referring to the 'administration' who would not authorise them to refund us. Eventually, we stated that if we didn't receive a refund we'd be forced to share our experienc

What more can I say? Best hotel in Expo Lisbon. Very convenient location and close to all attractions. Friendly staff and impeccable room with river view. Will definitely be back

We loved every minute of our stay there, this had become our hotel in Lisbon for the last 2 years Great newly refurbished hotel, located on a hill overlooking the ocean and the Lisbon golf. Rooms are fairly sized (circa 35sqm), and half are facing the ocean view. The staff is very friendly, available, and helpful. The hotel has plenty of free parking, and 1 heated 25m long pool, a spa, a 20 m external pool, next to a bar and a kids wadding pool. The rooms are well insulated, you can't hear a noise and spotless This hotel is just pure serenity, despite being locates 26mns drive from the center, I prefer to stay here and relax and drive RT to the city.

Hotel no centro do Montijo com todas as comodidades à volta,parking no exterior e interior,os quartos são grandes as camas confortáveis e o atendimento óptimo.Durante toda a estadia cafe e chá á descrição,recomendo a 100%

Hotel novo, muito limpo, fiquei admirado por ter só 2 *. Atendimento excelente. Pequeno almoço muito bom. Excelente localização , entre Lisboa e Cascais. Quarto excelente com boas áreas é um excelente chuveiro coisa que eu aprecio. Ideal para passagem em negócios, uma ou duas noites.

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig