Hotel berhampiran Cave Sour, Makkah

Umrah trip with family Mar 2023 Went there for Umra trip with family we were bit confused while booking this hotel since it is located a bit away from Haram (1.5kms), however, they have shuttle service with good reviews 1. Hotel is super nice, new and very clean. Checkin was super quick although we had two rooms and were given on seperate floors as they didnt had two rooms on the same floor. 2. Rooms were good clean and tidy on check-in. They provided all basic amenities like iron, iron board, safe, etc. However, the rooms service was an issue and i had to complain and ask the counter to get the room cleaned after requesting the staff for couple of time. 3. Shuttle service was superb. Evertime there is a shuttle standing at the enterence leaving in approx 20 to 30 mins. Drop off point is the bus station behind clock tower with hardly few minutes walk to the Haram. 4. Even if you use Taxi it usually charges 15 riyals during normal timings and max 20 riyals during rush hours. We mostly used taxi service which was also very convinient. 5. Hotel location is very peaceful, you can find few restaurants nearby and baqalas for basic requirements.

Walaupun kami tiba lebih awal, mereka membenarkan anda mendaftar masuk sangat awal. Hotel ini benar-benar hotel yang berbaloi. ***Daging berfungsi dengan baik dalam perkhidmatan haram.

The hotel is a good one clean affordable, but they don’t have a restaurant and you have to go near Haram to get food. Also the hotel in high mountain. There are golf cars, but you will have to wait for them and you have to request a car sometimes. 

Excellent experience staying here. Lovely hotel with nice amenities and a full service staff. Great room, we had a city view that was better than expected. Nice variety of dining options. Very helpful concierge who helped us go on a neighborhood walk,  it really felt like a home away from home, I’m fully happy and satisfied with everything. A big Thank you.

It is my first time to have a short stay in this hotel. It was a very good experience from the start of my journey at the reception desk with Mr. “saif” and his warm welcome and continuous smile, through the wide, clean room with its new furniture and many facilities, the good service of the house keeper “Samy”, passing by the most decent, supportive, and helpful restaurant manager; Mr. “Taher”; and his professional team, and ending at the reception desk again with the warm “see you again” from Mr. Abd AlRahman. From my point of view, except for the fact that the hotel is far from “Haram”, it is one of the best hotels in Makkah.

Hotel yang mengagumkan, kami mendapat pemandangan bandar dan ia sangat mengagumkan. Agak pasti akan kembali ke hotel ini. Semua orang di hotel ini sangat baik. Perkhidmatan bilik juga bagus, daftar masuk juga lancar tanpa menunggu kami mendapat bilik terus selepas waktu daftar masuk. Sarapan pagi mempunyai banyak pilihan makanan. Makanan tempatan dan barat. Sangat bagus dan disyorkan. Yang haram juga sangat dekat dengan hotel. Anda hanya boleh berjalan ke haram.

It was a very pleasant stay at Hilton Makkah Convention. As always expected from this hotel, everything was great starting from the reception and front desk team. Ms Hatoon Fattah and Mr. Amr Hassan were very professional, helpful and supportive. Mr. Mahmoud in the executive lounge was very decent and helpful and confirm the excellent hospitality of this hotel. The hotel has a great prayer hall with a direct view to the holly Haram and a shuttle bus to and from the holly Haram.

We stayed for a week. Overall, it was a decent experience although ultimately overpriced during Umrah. The room was relatively small. We were able to add a third guest at a cost of 300 riyals per night which was reasonable but only a bunk bed was offered and it took the minimal space available. The bathroom sink was clogged during our entire stay despite repetitive requests made to the cleaning staff and on the Bonvoy Marriott app. The food experience is however terrible! Iftar at the restaurant is extremely overpriced for 250 riyals per person and unjustified for a food of poor quality and not tasty at that. The scheduling was also hectic. Iftar was only from 7 to 9 pm and Sohour from 1 to 3 am; meaning if one wanted to attend Taraweeh, they would not be able to eat by the time they came back from the Mosque and would have to wait until 1 am to sustain themselves, which is ridiculous. We were therefore eating at the coffeeshop reception which was offering a buffet for 100 riyals per person, which was still overpriced for what it was. Only a few items were offered and not replenished.

We stayed at the hotel for 12 amazing days. The staffs were very welcoming and always attentive to our needs. The receptionists are always here to help with any of your issues. Be it laundry, housekeeping, payment, anything. Aadil from housekeeping did great cleaning jobs throughout our stay. Regular free shuttle to Masjid Al Haram really enhances your visit for swalat or even shopping etc. Note that you can wash your clothes and sun dry it on the roof. Bring your own cords. A big THANK YOU to the management. Really helped! Food snacks and drinks is now available from room service Note: register yourself on Accor App to benefit from discount on your hotel stay payments. I think 5%. Thank you Ibis Styles team for making our first Umrah memorable.

This is my 6 time in this hotel but this time I have decided to not comeback to this hotel again just because of the receptionist rude behaviour. The Girl Receptionist khan one of the rudest people I have met in my life. I arrived at the hotel little early around 5am and I told them I am going to perform umrah and I will comeback around 12pm to hotel and I am with 1 years old infant please let me check in. In the morning they told me that the room will be ready by 10 am so no need to be worried. After performing the umrah I went to the hotel at 12pm and I asked for the room but the receptionist khan is speak very rudely with me and told me to cancel my booking and leave the hotel or wait for 4 hours. I told her in the morning I was told the room will be ready by 10am but she didn’t replied back. I was very shocked that they are giving room other people but not me and when I ask for refund she said no refund so I now I don’t have any option and just I have to wait. I wait for two hours and then finally I got chance to meet with Hotel Manager Mr Eda maybe mistake in name but he is bald and he finally help us to check in. Now I want to ask questions why so rude people on Reception ? Why she is not letting me to go room when there is other people are going ? My family is suffering from all this and my child is sleeping in Reception lounge sofa.