Hotel berhampiran Matajar Naseem, Makkah

*************,Semua baik baik saja

5-7 minit dengan teksi mempunyai perkhidmatan ulang-alik sendiri juga. Biliknya sangat bagus bagus saiz besar selesa sangat berprestij rasa perkhidmatan pelanggan yang bagus daftar masuk adalah mudah

Bagus hotelnya lumayanlah tidam begitu jauh dari masjid, meskipun harua naik bus

Ok, first I don't believe this to be a 5 stars level but more an entry-level 4 stars, the 5 stars is probably there to justify the expensive price. if you're an Accor member you'll definitely feel the difference. Pros: - very close to masjid and Kaaba - room cleaning is done very well everyday. - the Kaaba view (but have to pay extra for it) Cons: - horrible check-in and checkout experiences: very long process: putting only 2 people at reception at Peak hours of checking (considering the big size of the hotel) is unprofessional. At checkout, had to get stamp a paper to get my luggage from the concierge, but nobody from reception and concierge desk wanted to sign it (each one says it the other one who had to sign it), had to pressure them to get it sign 🤦. - bathroom is very small for a ”5 star hotels” (see pictures) - breakfast & donner quality is good but definitely not a 5 stars level and organisation must be reviewed (e.g. putting only 1 omelette stand corner at breakfast where hundreds of people come in the morning leading to a long queue) Will I book it again? It depends, only if I want the Kaaba view, otherwise I will double check the other similar hotels at same distance to masjid (e.g. InterContinental) or if their pricing is competitive.

Excellent service ! Personnels qualifiés ! Très bonne nourriture ! Chambres très propres ! Facile réservation ! Personnel à l'écoute des clients Positionnement proche de la mecque ( makkah ) Hôtel à recommander pour tout le monde

الأدارة المتميزة جداً جداً جميع الخدمات والعاملين قمة في الرقي برافو العنوان نقل التميز دبي إلى مكة اشكر جميع العاملين على هذا المشروع الراقي وأخص الشكر المدير الاستاذ معن

We stayed for a week. Overall, it was a decent experience although ultimately overpriced during Umrah. The room was relatively small. We were able to add a third guest at a cost of 300 riyals per night which was reasonable but only a bunk bed was offered and it took the minimal space available. The bathroom sink was clogged during our entire stay despite repetitive requests made to the cleaning staff and on the Bonvoy Marriott app. The food experience is however terrible! Iftar at the restaurant is extremely overpriced for 250 riyals per person and unjustified for a food of poor quality and not tasty at that. The scheduling was also hectic. Iftar was only from 7 to 9 pm and Sohour from 1 to 3 am; meaning if one wanted to attend Taraweeh, they would not be able to eat by the time they came back from the Mosque and would have to wait until 1 am to sustain themselves, which is ridiculous. We were therefore eating at the coffeeshop reception which was offering a buffet for 100 riyals per person, which was still overpriced for what it was. Only a few items were offered and not replenished.

Cemerlang seperti biasa. Perkhidmatan sarapan pagi adalah sebutan istimewa yang cemerlang kepada Saddam yang sangat prihatin. Perkhidmatan untuk kemudahan mungkin lebih pantas sedikit tetapi secara keseluruhannya bagus.

This is my 6 time in this hotel but this time I have decided to not comeback to this hotel again just because of the receptionist rude behaviour. The Girl Receptionist khan one of the rudest people I have met in my life. I arrived at the hotel little early around 5am and I told them I am going to perform umrah and I will comeback around 12pm to hotel and I am with 1 years old infant please let me check in. In the morning they told me that the room will be ready by 10 am so no need to be worried. After performing the umrah I went to the hotel at 12pm and I asked for the room but the receptionist khan is speak very rudely with me and told me to cancel my booking and leave the hotel or wait for 4 hours. I told her in the morning I was told the room will be ready by 10am but she didn’t replied back. I was very shocked that they are giving room other people but not me and when I ask for refund she said no refund so I now I don’t have any option and just I have to wait. I wait for two hours and then finally I got chance to meet with Hotel Manager Mr Eda maybe mistake in name but he is bald and he finally help us to check in. Now I want to ask questions why so rude people on Reception ? Why she is not letting me to go room when there is other people are going ? My family is suffering from all this and my child is sleeping in Reception lounge sofa.