Hotel berhampiran Inchcape Reserve, Melbourne

柏悅酒店 位置好 - 靠近柯林斯街和議會站。周邊環境多為歷史建築。 前台工作人員在抵達時提供了詳細的入住指南。 酒店目前正在裝修，房間裏有些噪音。 有早餐服務和餐飲質量問題。 餐廳登記的等待時間有點長。 我點了兩個煎蛋-全熟，我妻子點了一個煎蛋卷。-廚師被問到餐桌號碼，不幸的是，我們桌子上沒有號碼顯示，當我們第一次到達餐廳時，也沒有人告訴我們餐桌號碼。所以我們告訴廚師，我們會自己去拿雞蛋。 我們回到我們的桌子，我們問了一位女服務員我們的桌子號碼-號碼是40號。 我妻子走到烹飪台，拿起她點的煎蛋卷，還告訴了廚師我們的餐桌號碼。我的全熟煎蛋還在烹飪中。 後來我走到烹飪站去自取。廚師告訴我，他已經做了煎蛋，他的同事已經去送煎蛋給我。我轉過身來看向我的桌子，我看到一個女服務員拿着一個盤子在附近尋覓，我迅速走到她麪前。我看了看盤子（兩個煎蛋-全熟），我告知她這是我點的，但女服務員說這不是我點的。我告訴她，我剛從烹飪站回來，廚師告訴我煎蛋的事，它在你的托盤上。但她說這煎蛋不是我的，她沒有聽我的，她不相信我告訴她的話。但我看到她走到下層用餐區的另一張桌子（因為我被分配坐在頂層用餐區），把兩個煎蛋給了別人，（今天早上有多少客人會點同樣的兩個硬煎蛋？）。那位客人和家人似乎沒有點它，當他們收到兩個硬煎蛋時，他們的表情非常困惑。 過了一會，同一個女服務員給我們送了兩次外熟內生的煎蛋，這並不是我們要點的。 我走到烹飪站，廚師談過。廚師心情暴躁，不停地重複他要求工作人員把雞蛋送到我的桌子上。餐廳經理也在場，我讓廚師冷靜下來，請讓我解釋一下發生了什麼。 餐廳經理說這隻是桌號問題。我已經表達了我的觀點，並希望餐廳能提高更好的溝通技巧和客戶體驗。這家餐廳沒有一張餐桌上擺放了桌號。 我已經離開餐廳去樓外打電話，我妻子在餐廳繼續吃早餐。 在我離開餐廳之前與餐廳經理交談后，服務員再次將其他煎蛋送到我的桌子上-（我已經告訴餐廳經理，我必須去辦事，請不要再做煎蛋，我不想浪費食物）。 在我看來，餐廳的一些員工缺乏員工培訓，當我試圖解釋第一次發生的事情時，廚師表現出來的不耐煩和易怒的。在與餐廳經理交談后，我非常理解她首先以敷衍的方式找到了一個非常合理的理由——表現的是漠不關心。她非常體諒員工，而不是理解顧客，所以可能很難以這種方式改善這家餐廳。這不是桌子號碼的問題，而是表達方式和態度。-從登記用餐到離開全過程，衹能給予3星級 - 上述評分標準來自他們的態度和行為-整個過程無法達到柏悅級別。而且早餐質量也不太好。 在今天退房之前，我已經和前台經理談過上麪發生的事情，希望他能將上述情況反饋至酒店管理團隊。 這家酒店最好的是-老門人-五星級的態度和行為。熱情友好！一團糟之後，這位老人的微笑和關懷讓我們感受接下來又會是美好的一天。

We were warmly greeted and served by front desk personnel Tina on 28-Nov-2023 evening. Everyone is equally helpful, even though it is a busy hotel with many travellers checking in and out. Hotel room is simple but the hotel location is great, right beside the Chinatown and the CBD area etc. You can walk to anywhere, K-Mart, plenty of restaurants and shops. Lovely breakfast spread enough to start our day well 🥰

Clean rooms, friendly staff and perfect location. Easily accessible to the public transport and eating points. Great value for the money. Good budget option for a short visit. I would love to come again.

The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.

Great hotel close to city center near Coles and Southern Cross station, very convenient. There is a swimming pool, sauna room, steam room, arcade, and gym for all guests to use for free. Rooms are clean and spacious, but the heating can be improved. Amenities are provided in the bathroom.

Stayed here on the 3 & 4th June..New hotel,so was as expected,clean fresh and well maintained..Room was quite small,but bed was very comfortable ( 2 king singles pushed together),bathroom was a good size with big shower,that had a hand held head,as well as rain head.No wardtobe,but had a rail which had around 6 clothes hangers.. Connie who was at the front desk was amazimg,very helpful and nothing was to much trouble.Very easy.and seamless check-in.. Location of the hotel was great,a stones throw to the Vic Market ,and restaurants. We will be back in the future,and do recommend this hotel... 2 thumbs up...👍👍

This is a really good quality hotel in a nice part of Melbourne. We are Accor Plus members but this night was booked using Emirates points. Accor still gave us a a top floor room with a stunning view and the usual free drink vouchers, which I didn't expect since I didn't book with them. The room was clean with the aforementioned good view and had every thing you need for a short stay. Improvements would be a coffee machine instead of simply a kettle, and a better Chromecast as the one we had just wouldn't work. These are minor issues though. Lifts were very slow, as only one seemed to be operating. Breakfast was efficient and tasty, although the included coffee could be improved and the extra charge coffee was too cold to be enjoyable. All in all an excellent hotel to stay at if you need to stay in the South Wharf end of Melbourne, and we will certainly stay again.

Our stay at four point was really good. Room was big, service was good and the location was also very convenient. Will definitely return for stay when in Melbourne..

Awsome, a recently renovated, hotel approx 30 minutes outside Melbourne CBD. Spotlessly clean, well priced hotel with very comfortable airconditioned room. Also included a welcome drink, an unexpected suprise. Hotel is only about 150 metres from the railway station. Hotel has excellent bistro for lunch and dinner. Shared bathroom facilities are also super clean and well maintained.