Hotel berhampiran Olympic Reserve, Melbourne

Location: is good if you want to be out near the country and Yarra Valley. Cleanliness: what one expects anywhere. Service: reception is as expected and they did make the room between nights. Facilities: It's not a holiday resort, so it doesn't really have anything: unless you like watching TV which has lots of free movies. the website mentions a 24hr bar-restaurant which was closed during our stay:

條件還可以，MOTEL設施有些老

We only stayed for 1 night but we are impressed with the room. Studio type with very comfortable bed and clean room. The cost is worth it because of the excellent location. There are only 2 things: 1st is that the door in the shower wasn't properly closing, so water was escaping causing wet floor. 2nd was the box of tissue was not even half full. :( minor things but it can be improved :)

The amenities were excellent — in addition to the usual coffee, sugar, tea, mugs, and milk, there were also chilled bottles of water in the fridge, biscuits, and “breakfast packs” with everything you’d need for a filling breakfast. Housekeeping were generous with restocking items each day and made sure we had everything we needed. The staff were also amazing. The staff member who assisted us upon arrival was friendly, cheerful, and helpful. The housekeeping staff were thorough and flawless. After a busy day sightseeing, I’d always come back to a very clean, tidy room with everything replenished. I’d definitely visit again if the chance arose. However, avoid the connected bistro if you can — lacklustre service and unhelpful staff. But the hotel’s proximity to plenty of restaurants and cafes makes it easy to find dinner elsewhere.

My partner and I have stayed at Mercure Doncaster many times this year. My partner holds a Platinum Accor plus, each time we have stayed here the staff have been so knowledgeable of the loyalty program and welcome us as such. When ever available we are upgraded, which is always a nice suprise. This particular visit I went down stairs to the bar to use my complimentary drink vouchers and was pleasantly welcomed by the bartender, Jack. Jack was amazing, he k ew exactly what I could use with my voucher (which usually the staff are not). Jack was also so knowledgeable on the drinks at the bar. The hotel is lucky to have him as part of the team. Currently writing this while sitting in the nice bath in my room at the hotel

The most amazing, helpful staff. Beautiful clean rooms in a quiet garden setting. Absolutely faultless. Doncaster and the surrounding suburbs have a lot to offer and this is a great home base. There is so much parking available and it is very secure. We will be doing many visits there.

Usually stay with Quest, tried Punt Hill, disappointed. Staff are on site for part of each day and if something goes wrong or you check-in after hours, you are at the mercy of security guards who can take up to an hour to arrive (not their fault). They have limited capacity to assist. The reception desk phone is an answering service and when told that your room keys are not coded for any access to let you into the garage, building or apartment floor, the response is ”sorry about that, you will have to speak to the hotel the next day”. I did get hold of a duty manager (off site) via the published phone number - not much they could - or would do as they don't attend site. On managing to get to my floor, security guard advised not to leave the room or floor as I could not get back up. The apartment was not cleaned (dried food on benches, floor dirty, orange mould along shower door and glass panels, carpets heavily stained, corridor had rubbish that had clearly been sitting for days. It just felt tired, and run down with little care. This property is clearly seeing the effects of extended COVID19 lock downs with minimal maintenance. The foyer and lifts feel dirty, the lift walls are mirrored and covered in greasy handprints. No idea how ”extra” sanitation was being applied as advertised. The guest car park is full of what looked like weeks of linen piling up in car bays - this didn't change across 5 days ( I did not stay my full 8 -days, left and went somewhere else). In fairness the hotel moved me to a ”better” room. Yes, it was newer but no, the cleaning was just poor. The corridors are heavily stained with liquid rubbish leaks (once a week cleaning means people just put rubbish in the corridor, so it leaks and stains light beige carpet. You can smell it on entry). Any surface that is greater than 2m in height has never been cleaned (years of lint and dust from internal dryers pile up, sink drains clogged with food, food in couch sides, under seats and rugs. Carpets in bedroom are again heavily stained. I have never stayed with this hotel group - I probably won't again. It just left you with a feeling that they are managing assets without any real care of maintaining a standard. Yes, it’s nice to have more than just a hotel room but you are left with a feeling of unease with how little the apartments are actually cleaned. Be careful handing back your key if you are in the basement car park. Once to put the key in the drop box, you cannot access the basement via the lift or stairwell. So, a review on a bad experience that I could not in any way say was ”a one off” - there are many areas this hotel needs to lift its game - 3 star motels are cleaner and more inviting from a guest experience.

The staff was very nice. The rooms are big and really silence. You will easily relax there. Thank you!

I stayed in the appartments across the road for a work course. I arrived at 8am just to leave my car for the day (pre arranged) and my room was ready so I checked in. From the moment I checked in I had no issues. The lady at reception was friendly and said they upgraded me to a 2 bedroom apartment, although I was by myself I didn’t mind. Very spacious and clean. Car parking was great! Wifi was good. The bed was comfortable. The only suggestion would be a small TV in the bedroom would be good. Overall the 3 nights were great for what I needed, I would definitely stay again.

We recently spent 2 nights here & booked via booking.com. The hotel stands out like a gold shimmery beacon in a flat landscape but there is no signage to indicate how to access the place. It’s mainly occupied by residents so isn’t like a conventional hotel - this isn’t obvious at booking. There is no contact number so after doing laps of the block I ran out to the front door to see a mobile number for the manager on duty. He opened the underground car park door & we parked. Then checked in where he told us that there was no parking associated with our booking. He ended up finding a spot 20 minutes later. The room was nice. New, clean & had everything you need. The indoor pool needs to be prebooked which wasn’t told to us and the reception hours were different to what the print out of information they gave us at check in. The area has plenty of Asian cuisine options and little else. Finding a coffee or a cafe for breakfast on the Saturday morning was impossible - there’s just nothing open (except maccas). Overall everything was just too difficult & not smooth. Last thing you want after traveling for 12 hours.