Hotel berhampiran Temple of Venus and Rome, Rome

This was our second time in Best Western hotel Universo. Location is perfect: very close to the central railway station Termini and to metro stations, in 15 minutes walk to Colosseum/Forum and 5 minutes to magnificent churches like Santa Maria Maggiore and Santa Prassede. Room is clean and relatively spacious, about 20 sqm including the bathroom united with the toilet. Everything works. Minor fault of the building is insufficient sound insulation. When some clients started a booming discussion at 01.30 PM on 28.05.2024, the sleep did not come easy. The breakfast is very good especially compared with other Roman hotels we’ve visited before – you eat tasty and recognizable foods – ham, cheese, bread. The stuff is friendly but occasionally bring informational mistakes like giving an expert opinion on time-tables of the trains, not corresponding to the reality. Summary: a nice hotel and we shall come back (4 of 5, but all of us are not immaculate)

Accommodation in Rome is insanely overpriced at all price points…However, if one wants to stay in central Rome then this is definitely a great hotel to stay at. Clean, modern, great customer service, extremely comfortable bed! What more can one hope for from a couple of nights stay. It should be noted that the area around Termini is not the nicest in Rome, however the hotel is at least located in the (relatively) better part of the area around termini.

The place is well renovated and very clean. We got the Le Suite and there was enough space for us to freely walk around and have a comfortable stay. The common kitchen also helped us with breakfast preparation and the host has always been accommodating. We were able to check in early for a small fee, and the souvenirs helped a great deal to make an impression. The location itself at night time can just feel a bit tense, but nothing to make you so fearful (for a seasoned traveler). Price is the most reasonable we've found during our season and it's just few mins walk away from Termini which is why we booked the place. There were ample restaurants around and a nearby supermarket. The place is very clean and really a delight.

I would have liked to rate the hotel as 4.5* however our room was at the front of the hotel and even with the windows shut it was very noisy from the large road junction outside, plus there was noise from other residents and tvs in other rooms, maybe some soundproofing needs to be carried out. That having been said the location was excellent, an easily walkable distance to main attractions, plus a metro stop is directly outside the hotel. The area felt safe at night and there some very good restaurants to try which are only minutes away. Should you wish to go shopping then there are plenty of non-designer shops to choose from nearby including a very good department store called COIN. Our room was a good size and had a lovely bathroom. The bed was large and extremely comfortable, the linen was super soft. Cleaning through the hotel was of a high standard. Breakfast was excellent, everything you might want and the most delicious scrambled eggs I have ever had in a hotel. There were salads, pastries, cakes, fresh fruit, yoghurts, different cured meats and cheeses, sausages and bacon and vegetarian options. Top marks for the hard working breakfast staff. A great start to the day. Staff generally were friendly and helpful. At reception were snacks and drinks to welcome you which was a nice gesture. The hotel also has a small restaurant, ideal for lunches or if you are too exhausted to leave the hotel at night. We had pizzas and salads there a couple of times for lunch and they were very good. The reception area is good with couches, they will look after your baggage if you have a late flight. A very enjoyable stay.

The hotel was conveniently located 5-min from Termini train station and the FCO airport shuttle bus and hop on hop off bus stops just across. We stayed 2 times during our 2 week stay in Rome - over night stay before heading down to Civitavecchia Port for MSC cruise and 4 night stay upon return from the cruise ship. We used the hotel storage service for one of our luggage bags for a week during our 7-day cruise. The hotel staffs were friendly.

My stay at was truly exceptional. From the warm welcome at check-in to the attentive service throughout, every detail was perfectly managed, creating a seamless experience. The ambiance, comfort, and attention to detail left a lasting impression. I must also commend the breakfast experience—particularly the pain perdu, which was simply outstanding. It’s rare to find a place that combines luxury with such a personal touch. My sincere thanks to the entire team for a memorable stay. I’ll be looking forward to my next visit!

Amazing hotel, brand new and in a very good location. Away from tourist crowds and in one of the best neighborhoods of Rome! Breakfast was amazing. Staff was kind

The room size was good, modern design & beautifully decorated. The staff were very helpful. The breakfast was good.

We stayed at Hotel ISA for 12 nights, and couldn't have picked a better location. It was in walking distance to many of the sights, and convenient to the Metro. The breakfast on the terrace was wonderful with a great view and variety of food. All of the staff were friendly and helpful. The air conditioning was not on yet (which we found out is normal for Europe this time of year), and we requested a fan for our room. Within an hour or 2 they had delivered a floor fan which was a big help sleeping at night. The room was also equipped with soundproof widows. There are also many restaurants and gelato places near by for convenience. I would like to thank the staff for making our stay great, and I would not hesitate to recommend this hotel.

I stayed in this hotel from 13-15th May. A new and comfortable hotel with friendly staff. On the early morning of 15/5, I found that my eyes seemed to have inflammation and the condition was deteriorating rapidly. I went downstairs around 5am to the reception and met a gentleman wearing glasses ( I recalled his name was Ricardo but my spelling was probably incorrect as I did not know italian language. My sincere apology to him first) He was aware of my conditions but said that there was no on-site doctor available at the moment. He told me that if I considered my condition serious, he could call an ambulance for me. As I have to check out at 0745 hours going to Florence, I immediately requested Ricardo to call an ambulance for me. The ambulance arrived very soon. After examination, the paramedics were satisfied that my condition was emergency and sent me to the nearby Policlinico Universitario Campus Bio-Medico where I received swift and professional treatment led by Dr Bucci Chiara. I was discharged shortly after 7am and returned to my tour group to carry on my visit before 8am. Dr Bucci Chiara was so kind to guide me where to take the Uber. In this matter, I deeply appreciated all involved including Ricardo, who asked my wife about my conditions before going off duty, the two ambulance paramedics, Dr Bucci Chiara and her medical/nursing colleagues. They all displayed a high degree of professionalism, dedication and enthusiasm towards their job. I felt that they are all very kind, generous, helpful people. I told other members in my tour group and they also found it amazing. Italy is such a wonderful place. I look forward to visiting Italy again very soon. Thank you to them all.