Hotel berhampiran The Shack, San Francisco

Amenities are really lacking - the room lacked basic items, including no free water in the room, no slippers, only one dressing gown (despite being booked for two people). Temperature controls were inconsistent. The lighting was either on or off - no way to turn off just a few. Service was predominately pretty poor - staff were grumpy and aloof from our arrival onwards. But Sammie was fantastic - when we encountered an issue with the heating in our original room she was super accommodating and friendly. Redeeming qualities - the room was really clean, housekeeping were great, the view from the roof was great, and the location was walking distance from so many places (MOMA, Union Square, Oracle Stadium, Chase Stadium, Pier 33 for Alcatraz, ferry building etc) as well as good food options.

We stayed in the Barnes for four nights in June 2023. Firstly, the hotel is really well located, right by Union Square with all its transport links and 20-30 minute walk away from the Embarcadero and Oracle Stadium. The room was clean and cleaned daily, staff were all very friendly, and it has a great gym (we stayed at the Galleria Park during our last stay in SF which was more expensive and the gym wasn’t fantastic). The bathroom was a little on the small side but the room was a decent size with a comfortable (but slightly on the softer side) bed, fridge, huge TV, coffee making facilities and a table with two bar stools. The hotel is good for the price you pay. We didn’t spend huge amounts of time in the room as we were busy sightseeing and it was perfect for what we needed. As other reviewers have pointed out, some parts of it are being renovated but we were not impacted by any noise so we had no complaints on that side. I note one other review mentioned noise from the road, we did experience that but it didn’t bother us.

Lovely quaint hotel that feels like it has some history. The renovations are modern with a comfy bed, pristine sheets and plush towels. The upgrade did a good job of keeping to original aesthetics and respecting the classic building. The location is a minute walk to Union Square and next to other bigger chain hotels. The staff were all very friendly especially the check-in with Vivian! Her friendly welcome and 5 star customer service after a long flight in was greatly appreciated! Comes with coffee and pastries in the morning in the lobby area before you start your day exploring the city. Will stay here again upon my return to SF.

It’s my second time back in this hotel but this time I got to stay at the Landmark room. The room is spacious, as usual the location is superb! Just at Union Square, walking distance to Chinatown and as well to the cable car. $25 daily for the fees is mandatory to be paid but you will get in return of a daily credit for that amount and two steel bottles and two cable car ticket one way! Amenities is superb, bed is amazingly comfortable!

I booked in for 2 nights here as a solo female traveller. I had confirmation emails etc. as proof that I had booked a single room - I arrived at the hostel around 6.20pm on a Friday to find I had been placed in a large mixed dorm. The guy on the front desk was polite but totally unhelpful apparently under instruction from his manager. I offered to take any of the female dorms but was told all were sold out. I could not take the bed offered by them in the large mixed dorm, and they offered no like for like alternative. I was told that if i cancelled my stay/didn't check in I would lose my full amount paid as it was outside the cancellation period - they didn't grasp that within the cancellation period I was getting the room I booked, so it wasn't a cancellation on my behalf and was instead them not supplying what was purchased. I wasted so much time here to be offered no help while going through ********** customer support - I eventually gave up at 9:30pm when my employer forked out for a bed in another hotel for me. ********** were meant to get a full refund for me, as they failed to uphold their part of the sale, but 2.5 weeks later I've had or heard nothing from the hostel. To pay for something which is totally unavailable, with no budge room and no option for a refund, is a total scam. Do not book here as a solo female traveller as you will not be respected or safe.

Location is super convenient, it is inside chinatown. There are no crazy peeps lurking the area. Lots of food in the vicinity, coffee shop just beside the hotel! Very near to the tourist spots which is also a plus! For the room, it is clean. Bed super comfy, no itchy feels. Room has no aircon, but it gets really cold during night time because of the weather. Toilet is also clean. Things are also secured, I left everything inside the room, still intact when we went back. Only thing i dont like is the curtains, not that clean and have stains, and the faint smell but this can be improved. Amenities are ok, there is a watter dispenser in the lobby area so you dont need to buy water.microwave is also available. Overall, hotel is highly recomnended!

Excellent hotel, the staff here are truly amazing and definitely make you feel at home, regardless of what time of day you come back they are always there to greet you. Special thanks to Jeffrey, whom worked during the night shift for the best of the best service. We are in love with this hotel and definitely will be coming back in soon time.

Fiquei hospedada 3 noites em um quarto feminino, camas no estilo cápsula. O quarto espaçoso e silencioso. O locker grande, sendo que coube meu mochilão, mochila comum e casaco. Em cada andar eles tem um lounge com TV, micro ondas, geladeira, café e chá à vontade. A localização é ótima, perto de mercado, transporte público e pontos turísticos a 20 minutos de caminhada. Adorei e recomendo!

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

位置很好，去39號碼頭、九曲花街、坐鐺鐺車走路就幾分鐘路程，酒店每天早上有免費的咖啡、熱水、茶提供，中午有凍的青瓜、蜜瓜水。晚上有免費的酒，可以品嚐。酒店比較新，乾淨。唯一不太好的是：房間空調比較吵、洗手池出水太小了。