Hotel 3 Bintang di Santa Cruz de Tenerife

NH Tenerife far exceeded my expectations in terms of customer service. The hospitality has gone above and beyond anything that I have experienced before. I lost my carry-on suitcase and Juan P. made sure to help me every step of the way. His genuine concern and professionalism were evident. He persistently called the airline, located online claims I needed to file, and helped support me with my lack of fluency in Spanish. I rarely ever post a review, but Juan P. has worked so effectively and efficiently that it prompted me to encourage others to stay at this hotel for Juan P. In most hotels - the amenities and location are similar, the one OUTSTANDING factor for NH Tenerife is the customer service from Juan P. His dedication to ensuring a seamless and stress-free experience left a lasting impression on me. I highly commend Juan for his astonishing efforts and the hotel for fostering a culture of guest-centric service.

I spent a night at the Adonis Plaza last week before boarding a cruise and am currently back at the hotel for a night at the end of the cruise before flying home tomorrow. Last week was a pleasant stay in a quiet, clean room (number 407) with comfortable bed and nice/modern bathroom. Today is sadly a different experience. I was told my room would be ready at 2pm; the time came and went and the room still wasn't ready so the receptionist - who was very helpful - said she would give me a different room (number 614). Similarly equipped to the room I had last week unfortunately this has a connecting door to the adjacent room and the noise is terrible! I can hear every word spoken next door as loud as if the people were in my room. Also, despite being on the sixth floor, there is a lot of noise from the street outside. The rooms with connecting doors are only suitable for families not for people who don't want to have to listen to everything said by the guests next door. Sadly, I would not stay at the hotel again which is a shame as the staff are very pleasant and the hotel is well located for the cruise port.

A stay at Casa Kilig places you in the heart of Santa Cruz de Tenerife, steps from Rambla de Santa Cruz and 5 minutes by foot from Garcia Sanabria Park. This guesthouse is 8.7 mi (14 km) from Teresitas Beach and 0.6 mi (0.9 km) from Nuestra Senora del Pilar Parish.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Featured amenities include express check-out and luggage storage.Make yourself at home in one of the 6 individually decorated guestrooms. Rooms have private balconies or patios. Complimentary wired and wireless Internet access is available. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers.

The location was the best part of the hotel experience. The room was rather small and dark because the window looked out to a dark alley and was opposite another tall building. The bathroom had a hairdryer and toiletries, including toothbrushes and a razor kit. Unfortunately, the mattresses on our twin beds were too hard to be comfortable. The staff at the reception was friendly. The breakfast was nothing special. Dried-up eggs and bacon that had been cooked earlier and kept under a heat lamp. The coffee was served from a machine and was also disappointing.

Very nice experience I ve been staying for a few days before moving to the South and the service is excellent, staff very helpful, breakfast amazing, room very clean,chamber maids were fantastic,everything went beyond expectations. The view from my room was lovely. Very good price for what you get. Bus stop is right in front of the hotel. Thank you very much to everyone! Will definatelly return in the future, and I will recommend as well!

The apartment was pretty good and had the basics like a small kitchen, washing machine, etc. It could definitely use some renovation, but overall everything was fine. I was on the 8th floor and the view from the balcony was really nice. There is also a rooftop terrace which is great. Location is good, you can easily walk to the farmer’s market and city centre, and there is also a bus stop in front of the building.

Not so large hotel in Santa Cruz centrally located very close to the Nuestra Senora de Africa market. The room was rather small having built-in wardrobe, TV, fancy colonial style bed and bathroom with shower and bidet. No fridge. There is a tiny balcony, which gives only space only for standing, but offers quite a good view over the city. The room lacked electrical sockets. I had to unplug lamp next to the bed to get a free one for phone charging. There are rooms, which has window to the street, which is rather busy and noisy, but I had no problem as I sleep with earplugs. Other side of hotel oversees yards and should be calm. There is 24 hours reception, so late arrival is possible. The day staff speaks very good English, while night-shift made me practice my basic Spanish. The hotel has free WiFi, but only on second floor, where is common area with sofa, table and chairs. 700 meters to the Santa Cruz main bus station. 550 m to Mercadona, there is SuperDino in Nuestra Senora de Africa market in 200m. Lidl and Carrefour in 1.1 km. There is only one beach Playa ***** in Santa Cruz in 1.7 km from the hotel behind a lido Parque Marítimo César Manrique. But swimming is now allowed due to bad quality of water. So the options are the lido with 5€ entrance or take a bus 910 or drive to a beautiful beach of Playa de Las Teresitas. It takes about 40 minutes by bus to reach La Laguna, historical capital of Tenerife.

A stay at Hotel emblemático Hi Suites places you in the heart of Santa Cruz de Tenerife, steps from Municipal Museum of Fine Arts and 3 minutes by foot from Museo de Belle Artes. This hotel is 8.5 mi (13.7 km) from Teresitas Beach and 0.5 mi (0.9 km) from Almeyda Military Museum.Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and concierge services.Continental breakfasts are available daily from 8:00 AM to noon for a fee.Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and luggage storage. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 13 air-conditioned rooms featuring microwaves and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with showers are provided. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

With a stay at Guesthouse Casa Doña Carmela - Adults Only, you'll be centrally located in Santa Cruz de Tenerife, steps from Quirónsalud Tenerife Hospital and within a 10-minute walk of Rambla de Santa Cruz. This guesthouse is 0.6 mi (1 km) from La Granja Park and 0.8 mi (1.3 km) from Garcia Sanabria Park.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 10:00 AM.Featured amenities include express check-in, express check-out, and multilingual staff.Make yourself at home in one of the 3 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.

Unfortunately we got a room inside the hotel with just a window to a ventilation shaft. Resulting in permanent noise from top roof bar through this chimney even we've been two floors below. Sleeping only possible after 2am. We informed the reception but no action was taken. Breakfast is good but a hotel should guarantee a good sleep first.