Hotel 3 Bintang di Springwood

I originally booked 3 nights accommodation, but thankfully needed to check out a day early (still waiting on my refund for the third night and hoping it's simply a case of banking delays, trusting it to come through). This motel is in a pretty dodgy area. The courtyard behind the room is not private and can be accessed by anyone, as is what happened on the first night. I could hear people walking by the glass sliding door (it's gravel, so very noisy). I did not feel safe. I awoke early the next morning and caught them attempting to get into my car. As a lone female traveler, this was extremely disconcerting. Their website explicitly states that wifi is an included facility, yet upon checking in, the booklet in the room states ”Due to poor internet connectivity, we do not advertise that we have free wifi. Staff will not tolerate abuse”. I literally booked this motel because it stated that wifi was available and I have a business to run. Very disappointing. Check in is stated for 2pm, yet I received a text message at 1.30pm that they were closing up for the day so I needed to pick my keys up from a lockbox. When I did need to call and speak to reception, they were closed and I got the afterhours line, they didn't really know what they were doing and just told me the morning staff would sort it out (this was for checking out a day early). As someone who worked in hotels for 2 years on the front desk, an early check out is something ANYONE answering the phone, afterhours or not, needs to know. Lastly, the room smellt of cigarettes and there were literal holes in the sheets. About the size of pencil in diameter. Very poor stay overall. Would not go back.

Good location near shoping mall and bus station.

With a stay at Springwood Tower Apartment Hotel in Springwood, you'll be within a 15-minute drive of Westfield Garden City Shopping Mall and Mater Private Hospital Brisbane. This aparthotel is 11.8 mi (19 km) from The Gabba and 12.3 mi (19.7 km) from South Bank Parklands.Don't miss out on recreational opportunities including a sauna and a fitness center. This aparthotel also features complimentary wireless internet access, an arcade/game room, and a picnic area.Enjoy Indian cuisine at Gateway of India, one of the aparthotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours).Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 52 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and minibars.