Hotel Dengan Wifi di Brandenburg, Germany

I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests.

Absolutely perfect location – it took just 10 minutes from leaving the hotel to getting through airport security. Surprisingly, it was very quiet at night, even though I slept with the window open. Check-in took only a minute thanks to the self-check-in kiosks, which was very convenient. There is also a nice bar in the lobby downstairs. The only small downside was that the sauna is open only until 10:00 PM and requires an extra fee. Other than that, this is an ideal place to stay if you have an early flight.

Artived at 11pm took over an hour to find my room. Two customers prior to me had been sent to rooms that had customers in bed. I assume they over book the hotel, hoping people cancelled or dont turn up. The hotel had an electrical charge noise and feelnabout it. Possibly from the airport.

Sehr hilfsbereite Mitarbeiter am Empfang, die auch am Telefon helfen! So bekam ich z. B. auf Anfrage einen Wasserkocher und die Auskünfte, die ich brauchte. Da ich in der Gegend zu tun hatte, war für mich die Lage ideal. Freie Parkplätze gibt es um das Hotel herum wenig, daher ist es besser, dort einen Parkplatz, ggfs. in der Tiefgarage, zu buchen.

Uns hat der Aufenthalt im Hotel sehr gut gefallen. Das Frühstücksbufett war sehr vielfältig, das Personal freundlich und unser Zimmer war ordentlich und sauber.

Great value for a quick airport stay! The MOXY Berlin Airport is literally a 5-minute walk from the terminal – perfect for early flights or late arrivals. The vibe is young, fun, and modern with colorful decor, a cool bar/lounge area that’s open 24/7, and friendly staff who actually seem to enjoy their job. Rooms are compact (typical MOXY style) but super smart – comfy bed, powerful shower, fast Wi-Fi, big TV with casting options, and USB ports everywhere. Everything felt clean and new. Breakfast is decent for the price (continental style with good coffee), and they have grab-and-go options if you’re in a rush. Only small downside: the walls are a bit thin, so you might hear neighbors if it’s a loud night, but earplugs are provided (nice touch!). For the price (often under €90 even in high season), it’s honestly one of the best airport hotels I’ve stayed at in Europe. Highly recommended if you want style, convenience, and don’t need a huge room. Will definitely come back

Für eine Städte Tour sehr zu empfehlen.... Super Lage, sehr freundliches und hilfsbereites Personal, die Zimmer sind sehr ruhig, Fahrräder haben einen eigenen Parkplatz in der Tiefgarage und nach einem ausgezeichneten Frühstück kann der Urlaub beginnen...... Dankeschön für 4 tolle Urlaubstage

Op sommige plekken een beetje gedateerd, maar locatie is goed en ontbijt is lekker. En een Gezellige bar!

Empfang war nicht so gut. Mit offenem Mund Kaugummi kauende Junge Empfangsfrau quälte sich ein Hallo heraus und hat dann die Zimmerkarte ohne Erklärung übergeben. Wurden schon freundlicher empfangen. Frühstück gut. Zimmer sauber. Die Treppenhäuser dürfen nicht genutzt werden außer das an der Rezeption. Daher sehr weite Wege.