Hotel Dengan Wifi di Brandenburg, Germany

"I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests."

"The staff is very friendly and nice. Breakfast is the same as other hotels in Germany, nothing special."

"Uns hat der Aufenthalt im Hotel sehr gut gefallen. Das Frühstücksbufett war sehr vielfältig, das Personal freundlich und unser Zimmer war ordentlich und sauber."

"Leider gab uns der Rezeptionist zunächst Schlüssel zu einem bereits vermieteten Zimmer, was nicht nur zu Staunen, sondern auch Zeitverlust führte. Den ”Entschuldigungsdrink” konnten wir nicht mehr nehmen, da er nur von 12.00-19.00h gültig war. Das schöne Innen- und Außenbecken sind leider nicht benutzbar, da der innere Bereich gerade nicht beheizt wird und auch keine Beleuchtung im Pool ist. Nach draußen kann man nicht schwimmen, leider gesperrt und auch eiskalt."

"Hotel czysty. Pokoje premium mają zestaw do kawy. W pokojach standard nie ma szewstwu do kawy. Pokoje dobrze wyciszone. W otoczeniu hotelu są restauracje i można bez problemu coś przekąsić. Parking darmowy na ulicy."

"Very close to the airport with modern decorations. Easy to access with bus and totally electric check in check out system."

"Great value for a quick airport stay! The MOXY Berlin Airport is literally a 5-minute walk from the terminal – perfect for early flights or late arrivals. The vibe is young, fun, and modern with colorful decor, a cool bar/lounge area that’s open 24/7, and friendly staff who actually seem to enjoy their job. Rooms are compact (typical MOXY style) but super smart – comfy bed, powerful shower, fast Wi-Fi, big TV with casting options, and USB ports everywhere. Everything felt clean and new. Breakfast is decent for the price (continental style with good coffee), and they have grab-and-go options if you’re in a rush. Only small downside: the walls are a bit thin, so you might hear neighbors if it’s a loud night, but earplugs are provided (nice touch!). For the price (often under €90 even in high season), it’s honestly one of the best airport hotels I’ve stayed at in Europe. Highly recommended if you want style, convenience, and don’t need a huge room. Will definitely come back"

"Super… Lage Zimmer vor Allem die Hotel Angestellten sehr hilfsbereit Danke nochmals Grüße von Goldküste Zürichsee🌿"

"Dieses Hotel ist wundervoll! In einer tollen Landschaft mit vielen Optionen für Außenaktivitäten bitet es eine wundervollle Saunalsndschaft! Das Essen ist hervorragend (tolles Frühstücksbüffet und Abendessen und auch der Italiener ist spitze!"

"Wegbeschreibung  sollte konkreter sein, insbesondere für Anreisende vom Flughafen. Sehr  netter Empfang beim Check in , Sauberkeit und Ausstattung des Zimmers sehr gut."