Hotel Dengan Wifi di Brandenburg, Germany

I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests.

I got off the train took the elevator up stepped outside the terminal and saw already the bright entrance of intercity Hotel Berlin AirPort. What else could you wish for with two huge and heavy pieces of luggage, it can’t be better than that. Very convenient to stay if you have an early flight or want a super relaxed start the next day. Room was clean and tidy, seems still very new. Nothing to complain about 😎👍🏼

The hotel is conveniently close to the BER T1 entrance hall. We arrive by train for the night to catch a flight next early morning. Walking distance is below 5 min. Out room was exceptionally clean, looks very modern and had - to my surprise - excellent soundproofing. Also the bathroom and shower were very clean. From the noise of the airplanes is very few to hear. We Also very clean was the spa/sauna area. It's a mixed sauna and open til 22:00. Restaurant is in the hotel, a 24/7 Rewe supermarket in the BER entrance hall. Great stay for one night.

Sehr hilfsbereite Mitarbeiter am Empfang, die auch am Telefon helfen! So bekam ich z. B. auf Anfrage einen Wasserkocher und die Auskünfte, die ich brauchte. Da ich in der Gegend zu tun hatte, war für mich die Lage ideal. Freie Parkplätze gibt es um das Hotel herum wenig, daher ist es besser, dort einen Parkplatz, ggfs. in der Tiefgarage, zu buchen.

Das Zimmer war gemütlich, das Bett war ohne Befund, der Fernseher schön groß, ich fand den Kühlschrank sehr gut. Das Bad war schön und sauber.

Great value for a quick airport stay! The MOXY Berlin Airport is literally a 5-minute walk from the terminal – perfect for early flights or late arrivals. The vibe is young, fun, and modern with colorful decor, a cool bar/lounge area that’s open 24/7, and friendly staff who actually seem to enjoy their job. Rooms are compact (typical MOXY style) but super smart – comfy bed, powerful shower, fast Wi-Fi, big TV with casting options, and USB ports everywhere. Everything felt clean and new. Breakfast is decent for the price (continental style with good coffee), and they have grab-and-go options if you’re in a rush. Only small downside: the walls are a bit thin, so you might hear neighbors if it’s a loud night, but earplugs are provided (nice touch!). For the price (often under €90 even in high season), it’s honestly one of the best airport hotels I’ve stayed at in Europe. Highly recommended if you want style, convenience, and don’t need a huge room. Will definitely come back

Für eine Städte Tour sehr zu empfehlen.... Super Lage, sehr freundliches und hilfsbereites Personal, die Zimmer sind sehr ruhig, Fahrräder haben einen eigenen Parkplatz in der Tiefgarage und nach einem ausgezeichneten Frühstück kann der Urlaub beginnen...... Dankeschön für 4 tolle Urlaubstage

I booked this hotel for my elderly parents to stay for a couple of days. Unfortunately the location is in the middle of nowhere and too complicated for them to travel to the city. I guess if you are looking for peace and quiet this would be perfect. But they loved the breakfast!

Empfang war nicht so gut. Mit offenem Mund Kaugummi kauende Junge Empfangsfrau quälte sich ein Hallo heraus und hat dann die Zimmerkarte ohne Erklärung übergeben. Wurden schon freundlicher empfangen. Frühstück gut. Zimmer sauber. Die Treppenhäuser dürfen nicht genutzt werden außer das an der Rezeption. Daher sehr weite Wege.