Hotel Dengan Wifi di Brandenburg, Germany

"I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests."

"Wir waren für 1 Nacht im Pricese Resort Bad Saarow. Wir wollten etwas Wellness genießen und sind voll zu frieden gewesen. Das Zimmer war sehr gemütlich. Nur das Inof- Tablet hat nicht funktioniert. Aber an der Rezeption wurde sehr freundlich Auskunft gegeben . Die gebuchte HP war sehr reichlich. Abendessen gab es als Buffet. Auf Grund der vielen Gäste war es leider etwas sehr unruhig. Insgesamt würde ich dieses Hotel jedoch weiter empfehlen"

"Good hotel for a short stay. The room was clean, comfortable, and had everything needed. The location is convenient, and the staff were polite and helpful. Check-in and check-out were simple and without any issues. The hotel is practical, quiet, and well suited for a business trip. Overall, a good experience and a solid choice for the price."

"Brilliant service. Extremely kind and helpful employees in the reception. The room was comfortable, and all seemed to be renovated lately. Felt very clean and fresh."

"Empfang war nicht so gut. Mit offenem Mund Kaugummi kauende Junge Empfangsfrau quälte sich ein Hallo heraus und hat dann die Zimmerkarte ohne Erklärung übergeben. Wurden schon freundlicher empfangen. Frühstück gut. Zimmer sauber. Die Treppenhäuser dürfen nicht genutzt werden außer das an der Rezeption. Daher sehr weite Wege."

"After 10 PM, there’s no staff on site and check-in is fully automated. However, the process is quite tricky. A fellow passenger had trouble checking in—possibly due to a small spelling mistake or some other issue—and I tried helping him from midnight until 2 AM. Unfortunately, he couldn’t check in and ended up sleeping on the couch in the reception area. The hotel should either make the self check-in process easier or have staff available 24/7 to assist guests."

"Right next to the airport, quiet and clean. Perfect for early morning flights. You can use a machine to check in and get your room key. You can get food at the airport and also use the airport free Wi-Fi instead of signing up for the hotel Wi-Fi. I prepaid online with C-Trip so everything went smoothly. Very satisfied with my stay."

"Despite the 10mins long walk on main road to the hotel (they do provide sign to guide you), I really enjoyed my stay that is away from the city. The front desk staffs are very friendly in helping me in renting a bicycle and using their sauna. A great place to unwind and relax with long cycling path. The breakfast is acceptable and filled with choices. The front desk staffs also informed me that they do sell pizza when I come back late one night as everywhere nearby was closed"

"The hotel is near to the Airport BER in a region with several hotels and B+B almost on the meadows. Despite this they still charge you for about 30 Euros parking fee per night. The room is clean but tiny and very basic amenities. There is no bottled water or water kettle or tea and coffee at your room. The breakfast is ok but kind of in the lobby. So for this price which insn‘t cheap you can only expect very basic things. The airport transfer by bus costs 3.5 euros and takes about 7 min bus ride. It leaves every half hour in front of the hotel."