Hotel Dengan Pools di Antioquia, Colombia

It was a nice stay. Initially we booked the junior suite. When we arrived we were offered an upgrade. That was nice as we received a 20% discount on the dinners and 10% on the spa. My girlfriend -as a massage specialist - enjoyed the deep tissue massage (she gave it a 7.5). We enjoyed breakfast and dinner. Also the lounge was nice and we had some drinks and bites end of day. All in all a nice stay and very friendly service. Location is very close to the airport, which made it a nice stay at the end of our trip.

The room is too small and the bed too small for two people. The shower water is not hot, often you have to wait too long. Impossible to put your suitcase anywhere. Not comfortable at all. Good location because there are many restaurants nearby. Small, warm rooftop pool. Nice view. But not worth the price.

Firstly , the staff are great. Really friendly and helpful with anything you may need. I arrived really early and they were able to accommodate an early check-in for me. The facilities are great, calm shared space downstairs, well equipped gym and free laundry. The room was very clean and the bed was super comfortable.

They guy at the front disk was rude when we checked in and gives us a room that the safe box wasn’t working and the fridge also wasn’t working and we had to go back and forth to change the room we were going to stay longer but we end up leaving because of all that

Very well appointed aparthotel with almost everything needed for a comfortable stay. Checking in was easy. They could not accommodate early check in but held bags until my apartment was ready. Very spacious and clean apartment with kitchenette, living space, bedroom, large bathroom and closet. The bed and pillows were very firm, could have been a little more softer. No cutlery provided in the kitchen. The fridge and kitchen were stocked with mostly paid bar items. The walk in shower only has a rain head attachment and not a handheld device which I did not find convenient. Most of the staff were very nice. The rooftop bar and pool area were cosy. Easy to get an uber to and from the Medellin hotspots. Overall, I had a good stay but a few things could be improved for an extra comfortable luxury experience. For the price, it was just okay value considering breakfast was not included.

I didn't use the facilities. The food was good and reasonable. Tight security.

The room was clean and comfortable

The hotel is not a 5 star but the associates are! The bellstaff, the front desk and the breakfast staff are all great! The location is good, very close to Santa Fe and Oviedo, the El Tesoro is not far away either. Pool is never being used it is a little unwelcoming or not so private I guess. The hotel could use a refurbishment, like the hallways. Good budget hotel though with excellent staff. I would go back also because it is a little far from all the craziness of Provenza.

I was very pleased with the hotel. The breakfasts were average, I thought it would be better, the staff was very polite, always helpful. I called Uber, the car couldn't find us, the porter asked for a phone number and explained everything to the taxi driver himself, and upon arrival he even scolded us for waiting for him for a long time))

The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)