Hotel Dengan Wifi di Aqaba Governorate, Jordan

The hotel is at great location and the room is clean. Staffs are helpful & friendly. There’s a shop selling souvenirs just near the lobby, with a very friendly owner. We liked the breakfast, but the pool is a bit disappointed. Anyway, finding a decent room with this price in Aqaba isn’t easy. We enjoyed our stay there very much!

A luxurious hotel! Freshly renovated and furnished! The hotel smells amazing! The bed linens are amazing, and there's a pillow menu. The beach is gorgeous with white sand, but the water is refreshing. Amazing breakfasts and dinners at the restaurant. The tiramisu is better than in the dessert's homeland. I needed a thermometer, and a hotel medic came to the rescue and gave me a quick checkup. Thank you for your concern!

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

The hotel environment is very nice, the rooms are big, the breakfast is very rich, the hotel is excellent in all aspects, it is recommended

From the moment I stepped in I was greeted with so much warmth and mind blowing hospitality . Every staff member was available with great service and gave me lots of help in planning my activities with me and giving me honest feedback . The ambiance and the food was divine .Dinner was zarb with display and a full fledge buffet .There was hilarious surprise during dinner which added that extra addition to my memories . Haytham,fariz and mahmood were super courteous and attentive to feedback .the bubble tent was super comfortable . Star gazing was mesmerising . excellent experience !

Good hotel, check in and check out fast and without complications, the room is not very luxury but what is paid is agreed, only the facilities are seen a little old but still tolerable

We had a wonderful stay at Hotel Alena in Aqaba. From the moment we arrived, the staff was incredibly kind and helpful. They allowed us to check in early and even upgraded us to a more spacious room, which was a lovely surprise! The hotel’s location is perfect—everything is within walking distance, including restaurants, shops, and the city’s main attractions. The cleanliness, comfort, and exceptional service made our stay truly enjoyable. We highly recommend this hotel and will definitely stay here again on our next visit to Aqaba!

Excellent hotel. There is a car park nearby. The room was 405. Two single beds. There is a towel and toiletries. There is a refrigerator, a kettle, tea and coffee, two bottles of water. There is an elevator, and there is a swimming pool on the roof. Excellent breakfast, very varied. WIFI worked well.

Beautiful hotel close to the city center but there is not much to do there. The hotel is a haven of peace where you are cut off from the world, you dress as you wish which is not necessarily the case outside. The private beach is small, too bad we can't access the other hotels (walls delimit the hotels) Small swimming area due to all boats passing nearby. For a 5* the curtains with holes are average. Otherwise everything else is great. The breakfast buffet is huge and varied. The restaurants, on the other hand, are expensive and not great compared to the quality in the city center. They should have created a self-catering restaurant like in the morning.

The hotel is generally excellent, but a little tired. It is worth considering: in winter the swimming pools are open until sunset, there is an indoor jacuzzi and baths (separate for men and women; open until 23:00). You can bring one bottle of alcohol and sealed grocery items into the hotel. You cannot bring food from restaurants outside the hotel.