Excellent hotel. Very clean and new room. Also very quiet despite planes flying in the neighborhood. It had many small extras like an umbrella rental. I can appreciate this as I forgot my umbrella :)
The major positive aspect is the walking-distance proximity with the airport terminal. The rooms are also fairly spacious. The service is not exceptional, but it’s not inadequate either, rather middle of the road.
However, the rooms are in need of some attention, especially for a Sheraton:
- the TV set was defective (it would spontaneously turn off after a few minutes of use),
- the shower gel and soap bottles were practically empty,
- there was only 1 not-that-large towel per person which is inadequate to take more than 1 shower, (e.g. if one wants to take a shower both in the evening and first thing in the morning), and
- the amenities were all upon request with practically nothing included in the room upon arrival (and, even when reception was asked for items that were listed as included upon request, they didn’t necessarily provide, e.g. bath robes), which makes asking rather uncomfortable.
If the price is reasonable, the convenience of the location is probably the saving element of this hotel.
Booked this room due to having an early flight the day after in Brussels airport. It did not disappoint! The hotel has a parking and is located very close to the airport. The staff is very friendly and efficient. This hotel is actually much cheaper than all the other airport hotels in Brussels, while offering a service as good or even better.
Price was acceptable at the time I was deciding whether to stay near the airport or not. I was not disappointed given the comfy room and free hotel airport shuttle ( shared with Holiday Inn EXPRESS next door and further up Holiday Inn, ....). It was raining in the morning when we were waiting for our big bus. As the bus did not turn right in front of Adagio or HI Express, we braced the winter rain to queue up with many people to board the big bus.
Lovely hotel in a great location for walking to all the main sights. Staff really helpful and friendly and let us know about a light show that night for the university 600th anniversary celebration - really enjoyed it!
Breakfast was amazing!! Definitely worth the 25 euros. The buffet includes everything you could possibly want plus some extras like interesting yoghurt toppings and mini pancakes! Lovely grounds - too cold to enjoy unfortunately. Very clean and quiet room with huge bed so slept really well. Definitely recommended staying here!
Super clean, bright and modern. Very large room, close to Airport for my early morning flight. Staff very friendly and helpful. Bar area very busy! Airport transport worked as advertised !
I enjoyed my stay at the Pentahotel, Leuven. The ambience is retro chic on entry. The checking in & out processes were easy. I requested for a quiet room and it was honoured so I had a good rest on days I stayed in. The location is great, close to most of the sights and a good walking distance from others. I walked to and fro the tours but I could see the buses and lots of cyclists moving around. Customer service was great. Liza was really helpful and friendly. She was mostly at the reception and always had a smiling face when responding to questions/enquiries. My room was clean and since they have gone eco green, you only request for cleaning services when needed, which I think is a great way to reduce waste. The basics were available in my room but I would suggest adding a tiny vanity kit for emergency situations. Also, the discounted coins they give upon checking in for drinks at the bar or in the lounge was a nice touch. In summary, Pentahotel is a nice place to stay and enjoy the beautiful city of Leuven. I did.
Sangat Baik
123 ulasan
8.7/10
Harga bermula
RM494
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Parking di Flemish Brabant
Terokai Ulasan Tetamu Hotel di Flemish Brabant
Lihat semua
7,7/10
Good
吏吏.丹利The room is clean and neat and equipped with refrigerator, electric power cooking oven and cutleries.
Don’t know why Uber & Bolt are not willing to take the order in the morning …for travellers note , please be aware who wish to take a cab to airport in the morning
GGuest UserI have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
YYoGA OnGexcellent enjoying in Belgium next airport hotel , front desk is friendly and hotel rate is affordable
nearby careful express can buy some chocolates for souvenirs...
GGuest UserGood location, in the city center, it is more convenient to go anywhere, the environment is good overall, the staff can also respond to needs in time
EeddiehappyI had to catch an early flight so I chose to stay for one night at this hotel. It is a bit old but atill okay. The staff were very helpful. I asked if there was an ice machine. The staff at the restaurant gave me a bucket of ice in no time. Apprexiated. I thought it could be noisy as it was right at the airport. But it was quiet.
GGuest UserThe room is very spacious and has a kitchen, which is quite nice. The hairdryer works great, with strong airflow! You can have breakfast at the Holiday Inn across the street.
There's a free shuttle bus from the airport, but the departure times aren't very accurate. We queued at 6:30 PM for the 6:50 PM bus, but it still hadn't arrived by 7:10 PM, so we ended up taking an Uber. On the way back to the hotel, we actually ran into the shuttle bus that was supposed to take us there earlier... There's also a free shuttle bus to the airport, and its departure times are more or less on schedule.
PS: For travelers departing from Brussels Airport, make sure to arrive at the airport three hours in advance, otherwise, you'll be queuing for a very long time and might miss your flight.
GGuest UserI'm very happy with our stay at the Brussels airport Park Inn by Radisson that smelled nice, easy access to a nice reception lobby that is next to guests restaurant with a garden view that is so peaceful and beautiful. Marius, the kind chief concierge officer, received us kindly, provided us with our requests, an accessibility room for my sister, handicapped shower room seat, and an immediate response to everything the hotel could provide. All concierge services are available as soon as we request.
I will come back to this hotel happily.
My best compliments to all the staff of Park Inn by Radisson Brussels Airport.
Norlita Uriarte
New York, NY 10028
USA
s, dining , and all concierge services
GGuest UserWe had a lovely stay at Sleep & Go expo.
The room is very clean and cute, even the bathroom is really fine.
The location is quite alright as well, didn’t take too long to travel to the city centre.
However, the online check in system is rather confusing- it still requires payment even if I had successfully paid and received the confirmation.
And late check in could cause some issues - we arrived around 10 pm and thankfully checked in fine with self check in instructions. But we met some other customer who were completely confused and didn’t manage to get their keys until we were there and opened the box.
And the bed sheet has a very small yellow stain - but to be fair except that, the overall cleanness is pleasant.
Will definitely come back again.
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