Hotel Dengan Parking di Grand Est, France

2 personnes 1serviette malgré demande. Petit déjeuner non frais . yaourth tiède. Pas de salé au petit déjeuner le dimanche matin. Manque d'hygiène pour le pain. Tout le monde le touche pour pouvoir le couper. Chambre lit oriente face a la fenêtre avec balcon traversant. Tout le monde profite des vues sur chambre. Aucune climatisation, il faisait très chaud mais impossible d'ouvrir la fenêtre le monde passe sur le balcon. Dommage le cadre verdoyant extérieur est sympa. Fortement déçus.

When I booked the rate given was EUR 108 inclusive of tax, and to pay at property. I did not include breakfast. However, when I arrived they charged my EUR 145. No details printed. They only send me the invoice via email after I have left the hotel. Then only i realized the amount was different and they added breakfast without telling me! We didn't take any breakfast as I assume it was how I booked earlier via Trip.com.

Hôtel dans un style « belle-époque » très bien situé très belles décorations intérieur  Petit-déjeuner très complet  Personnel très accueillant et bienveillant  Seul petit bémol la moquette et quelques tâches présentes  Je recommande tout de même fortement

Great hotel in a prime location, with a nice restaurant and really friendly and helpful staff.

Das Hotel liegt sehr gut um sich Strasbourg anzusehen. Das Rezeption Personal ist sehr freundlich. Sie sprechen englisch und französisch. Kein oder nur wenig deutsch. Das Hotel entspricht gehobenem Standart, das Superior Zimmer ist ideal, wenn man sich nur zum übernachten im Hotel aufhält. Ansonsten würde ich das grössere Zimmer empfehlen. Zimmerservice top. Sehr sauber. Das Frühstück dazu zu buchen lohnt sich! Auch das Restaurant Personal am Morgen ist sehr zuvorkommend und freundlich. Den Spa Bereich haben wir nicht genutzt. Auch das Restaurant am Abend  haben wir nicht besucht.

AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress.

我們到歐洲自駕遊的旅途中在這裏留下了深刻的美好印象。酒店內裝飾具有法蘭西傳統藝術風格，古樸中流露着浪漫與熱情。前台的帥哥更是給予我們很熱情親切的接待，先讓我們看了房間，介紹了生活設施。房間用品都很乾凈，暖氣也很熱，這對於冬季自駕遊的我們來説很重要。酒店的位置距離商業中心很近，環境幽靜，交通便利。周圍還有大型超市，購物也非常便利。院內有寬敞的停車場，還是免費的，晚上要關閉院落大門，因此給人安全感。我們很喜歡這家酒店，原來訂1天，後來又續訂1天。由於大意，在續訂時我們發生了重複下單的失誤，帥哥為我們及時糾正，避免了損失。 選擇這家酒店，是我們旅途中的一次幸運。祝酒店生意興隆！聖誕快樂！ 4位來自中國北京的旅行者寫於2024年聖誕節前

Room is clean. Bathroom are very small. Since it is near water front, there are mosquitos at night in the room. I got several bits and did not sleep too well. The hotel allows for storage of luggage for free which is nice.

Just an overnight stay, but surely a very relaxing and restful one. Very good service, very nice and cozy lobby. Room was clean and the bed very comfortable. Maybe a mini-fridge to keep water fresh during warm days would be necessary. Also, a bit disappointed of the closure of the rooftop bar due to weather, while there wasn't any actual concern related to this.

Bonjour bien notre passage chez vous ette excellent l'accueille formidable tre tre tre a l'écoute et rien n'a dire que je reviendrai sans souci avec ma nouvelle compagne et mais de garçon monsieur Courjan. On vous remerciement les plus sincère Courjan