Hotel Dengan parking di Gunma Prefecture, Japan

I chose this hotel because of the brand, having stayed at their Izu property before. The Kusatsu location, however, felt a bit lacking. Also, 'low floor' didn't mean a lower level in the main building, but rather a room in the East Wing instead of the main building. The Ctrip prices were quite erratic! While they did refund me 100 for the price difference, that refund came at the cost of not staying in the main building! The evening buffet was decent, but the steak station was always empty, with only a few pieces on the plate and no fresh ones being brought out after cooking.

I looked forward to my stay in this hotel very much given the good comments on the Internet. The open air bath on the rooftop is great. You can see the stars on a clear days, but there is no shampoo and shower gel there. You can also choose your own yukata. They are not very fancy ones but much better than the standard basic yukata. However, I found the dinner disappointing. I paid around 6000 yen for the dinner. There were just a small portion of appetizers, udon noodles with pork, a pot of rice and a small dessert. I also paid extra for the drink. The taste was very average. You can have much better dinner in a restaurant in this area.

It was my wife’s birthday hotel helped me arrange a special case. I have stayed 5+ times it has becomed very tourist mostly foreigners and my only complaint was little control over etiquette people taking photos and wearing swimsuits

Traveling with my best friend, we booked a tatami room with half board (dinner and breakfast included). It had two beds within the tatami setup. The room was compact but very clean, and they provided a basket for each of us with a bath towel and toiletries, which was super convenient for taking to the hot springs. The absolute highlight was the two meals – fresh ingredients like Japanese cuisine and the exquisite presentation of French dishes. Absolutely perfect!

First off, the room was really spacious, and the hot spring was excellent. The breakfast had a great variety, and the service was warm and attentive. The hotel's location is fantastic, just a few steps from Yubatake, and there are many restaurants downstairs. The hotel facilities are comprehensive, and transportation is convenient.

Kusatsu itself is a magnificent place. The hotel is located right in the center. The room type was traditional with futons, and we had a mountain view, which was stunning in the morning. The hotel is well-maintained. We absolutely loved the onsen at the hotel – it was incredibly enjoyable! It was clean, beautiful, and comfortable. I particularly want to highlight the breakfasts and dinners; the selection was absolutely superb. Highly recommended!

We had an amazing and relaxing stay! We truly loved it and had a wonderful night surrounded by serene nature. The view was absolutely beautiful — the lake is just right in front of the hotel! The place is spotless and very well maintained. But what truly made our stay special was the incredible staff. A big shoutout to Mr. Ozu, the General Manager, for going the extra mile with his thoughtfulness! When he learned that we were heading to the ropeway the next day (and that there were no bus trips on weekdays), he kindly offered us a ride. He was also genuinely concerned about our hike and overall safety — so heartwarming! Since we didn’t get the dinner package and there was only one restaurant nearby that closed at 4 p.m., we decided to get a takeout for dinner. My friend also asked if there was a nearby café to buy a cake for my birthday, but there wasn’t any. Later that evening, after we came back from the onsen, someone knocked on our door and surprised us with a complimentary cake! They said it was because we didn’t have dinner and they wanted to celebrate my birthday. Awwww! Such a thoughtful and sweet gesture! 🎂💖 In the morning, Mr. Ozu even gave us taxi numbers and the bus schedule for Yumoto Onsen, making sure our travel plans went smoothly. Truly amazing hospitality — we felt so cared for and appreciated throughout our stay! 🌿✨

Excellent service. I will give 10 out of 5 if I could. There was a staff who rushed out to us and asked if we were going to stay at the Ryokan. Very helpful for lost travelers overwhelmed by the cold weather. Greeted us warmly when we arrived. Explained the important information to us as best as they could in English, which is perfectly fine. Room was big. Decorated meticulously in the traditional Japanese style. Yukata and Obi provided added on to the immersive experience. Dinner was exquisite. Dishes gave us a taste of what traditional Japanese cuisine was like. The food was sincere (didn’t feel like frozen / canned / ready made food), served and plated meticulously. There were 2 onsens, indoor and outdoor. They were clean and spacious enough. Water (I believe) is from the hot spring nearby and was immensely therapeutic. Ryokan was near the heart of the town and everything was within walking distance. Kindly shuttled us to the bus terminal when we checked out (we didn’t have to wait for fixed timings) and carried our (heavy) luggage. All in all, we enjoyed the one night stay very much and they set a high bar for Japanese hospitality.

Excellent Hotel Review Staying at this hotel was an absolute delight! The room was spotlessly clean, cozy, and well‑equipped. The staff were incredibly friendly, attentive, and always ready to help with a warm smile. The location is perfect—quiet yet close to attractions and restaurants. The food was fresh and delicious with a great variety. I had a comfortable and memorable stay and will definitely return on my next visit. Highly recommended

The hotel was very clean, and the staff were incredibly polite. It was definitely worth the money I paid. I also got to try both types of private open-air baths, and the in-room open-air bath was spacious enough. All the meals were delicious and thoroughly satisfying. My only minor disappointment was that the next course was brought out very quickly, one after another, before I had even finished the previous one. This might have been because we had the 8 PM dinner slot. I'd recommend booking your dinner time early if you can. I wasn't able to choose and only had the 8 PM slot available. Also, I was advised that the earlier breakfast slots were recommended and that other times might not allow me to fully enjoy the meal, but that wasn't the case at all. Everything was fine.