Hotel Dengan Spa di Alajuela, Costa Rica

We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious! The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds... We are so happy that we stayed at Casa Luna!

We arrived to find a beautiful hotel In a lush setting with the most beautiful foliage with tropical birds.  The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species.  The restaurant was an excellent Italian restaurant  that we would recommend to anyone.  The staff was always happy to provide any assistance with a smile.

The hotel is strategically located with lush vegetation, chirping birds and fragrant flowers in the park. The rooms are spacious and elegantly furnished. The hotel has complete supporting facilities and a hot spring pool, making it an ideal choice for a relaxing vacation.

The room was clean and tidy, but it was a little humid. The environment outside the window was beautiful and you could see the volcano. The lounge chairs and swimming pool outside were very comfortable. There was also massage and hot spring, which would be very comfortable.

Nos encantó tanto por la ubicación a los pies del volcán Arenal ,,sus vistas,,,y por sus servicios su gente y la comodidad del hotel !! VOLVERÍAMOS !! Hay animales ,,caminatas ,,cascadas ,algún puente colgante un observatorio para subir tipo mirador !! No nos hubiéramos ido. !! La comida y el desayuno excelente !! Allí vimos también la rana de colores tan famosa en Costa Rica !!

My family and I arrived at Casa Del Rio on November 26.  We spent 2 nights here.  We are a party of 6 and booked three rooms under two separate reservations.  My reservation was through Trip.com and confirmed on Nov 19.   This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property.  So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.  When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ».  She asked to see the emails to confirm that  I had sent requests, but she did not attempt to assist.  She could have asked for assistance by checking with her superior, but she did nothing.  This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.  Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony.  The entire room was immaculately clean.   The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property).  However, I didn’t see a security guard at night.  The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark). The pool was enjoyed by our 13, 17, and 18-year-olds.  The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).   The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea.  Everything was scrumptious.  The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.  It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.  Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups  (if/when they accommodate adjacent rooms) and honeymooners.   If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.

The environment is great, with a private trail. The breakfast was just average; I hope there will be more choices and the food will taste better.

Hotel war solide, leider recht hellhörig und das Waschbecken war auch schon ein bisschen in die Jahre gekommen. Frühstück dafür sehr lecker.

立地もよくとても綺麗な上に安いホテルでした。 次も使いたいです！

在哥斯達黎加住過這麼多家酒店，這家絕對是我們心中的TOP 1！從踏入酒店的那一刻就被驚喜包圍 環境好到像闖進了熱帶雨林裏的祕密花園，每間房都是獨棟木屋，自帶温馨感，最讓人意外的是居然有空調（要知道當地很多酒店都沒有，這點太加分了）！酒店裡的設施也超讚，泳池乾淨寬敞，泡温泉的池子更是多到讓人眼花繚亂，每天換着泡都不重樣，舒服到不想走。帶娃的話完全不用擔心，農場可以和小動物互動，小孩遊樂場更是能讓娃撒歡兒玩，大人也能趁機放鬆。必須重點誇誇餐廳！菜品好吃到驚艷，價格卻特別親民，而且擺盤超有儀式感，感覺像在高級餐廳用餐，性價比絕了。工作人員更是熱情得像家人，全程笑臉相迎，還會主動遞上自製飲料，暖心又貼心。最關鍵的是，這樣的體驗，價格居然比我們住過的其他酒店都便宜，真的是物超所值！如果來哥斯達黎加，選這家絕對不會後悔，強烈推薦給所有人！真的中國人不騙中國人 真的很推薦！下次來還住這家👍 真的後悔沒多住幾天😭 真心建議想讓大家住這 不吃以前我住的酒店的虧！這個酒店在哥斯達黎加是數一數二的了💖