Hotel Dengan parking di Oslo County, Norway

For our stay, we booked a studio apartment at The Sweet. The room was lovely and kitchenette was well-equipped. We were able to cook meals there over the days of Christmas when most restaurants and shops were closed. The location is a little outside of the center- nice and quiet but easy to access public transit. My biggest issue with this hotel was that communication was very… odd. As the booking notes, I called the hotel in advance to schedule my check-in. When my call was answered, I told them who I was and that I was calling to schedule my check in (for a time when the booking said check in is available). I was told no one would be at reception at that time (3pm on Dec 23) and they would text me instructions for how to check myself in. Then she confirmed my phone number and asked for my email address, but when I started to give it, she said, “oh, that’s ok. We can’t use email anyway”. Odd. Before getting off the phone, I had her confirm that I would receive a text the next day with instructions to check in. Our train arrived around 2pm in Oslo and we still hadn’t received a text, so we waited at the train station thinking perhaps they would send the text right at 3pm since that was the time I had requested. At 3, I still hadn’t received anything, so we called the hotel again. A different employee answered from the one I had spoken to the day before. I gave my name and explained that I was calling because I had scheduled check in the day before but hadn’t received the information to check in. The employee asked where I was and told me that there were people staffing reception to help us check in, which I thought was odd because the previous employee told me no one would be there. When we got to the hotel, we rang the bell and got into the building, but reception is apparently in the basement- there is only a very tiny sign that says this- so we missed it and I called them again. A man came up with our keys and got us set to go. We got into our room and it was lovely! About 5 hours later, I got a call from Trip saying that the hotel is trying to contact me because they are wondering why I hadn’t checked in and they don’t have a way to get in touch with me. I was sitting in the hotel room when I got this call. I told the Trip representative that I was checked in and it was fine for her to give my phone and email to the hotel. I know the communication elements have taken up a huge portion of my review and I know they are not the end of the world, but I want to share them because I believe it would be quite simple to avoid situations like this in the future and make the guest experience that much more pleasant at The Sweet. We greatly enjoyed our stay at the hotel overall and thoroughly enjoyed exploring Oslo!

Location is convenient, about 10 mins walk from Oslo S. although it is in the direction nearer to the office buildings and away from the attractions. Breakfast spread is amazing and tastes good. Room and bathroom are spacious, bed is soft and comfortable. The only drawback is the amenities. There is no toothbrush provided, and I find the shampoo, conditioner, and hand wash a little too mild / diluted, would have preferred it to be thicker and foamier. Body soap is ok.

Great hotel, but the fact that you have to book a cleaning feels like a cost cutting measure rather than one to benefit the environment. Breakfast is very expensive despite the reception staff calling it “cheap”.

The hotel's location is good and convenient. Although the room isn't large, it's clean and functional, which was acceptable. I arrived in Oslo a day early, excited for my Silver Sea Arctic cruise, and planned to extend my stay at the hotel for one night after the cruise. When checking in, I specifically mentioned that the cruise company had already booked a room for the following night and asked if I could stay in the same room to avoid switching. The receptionist checked and confirmed that they had specially arranged for me to stay in the same room, and I would just need to renew my key the next day. I was very pleased, thinking the hotel's service was thoughtful and human. However, the next morning when I went to the front desk to renew my key, I was told that if I wanted to continue my stay, I'd have to pay an additional 500 NOK! The hotel management's policy changed so suddenly; I believe their service greatly needs improvement. I also have an extended stay for one night on my return trip. I wonder if they'll try to make me switch rooms or upgrade then?! Very dissatisfied. Also, the bed wasn't very big, and the breakfast chef was very unfriendly.

The hotel's location is unbeatable! It's just a 4-minute walk from the train station, and light rail, metro, and bus stops are all right nearby. Oslo City shopping center is directly across the street, making shopping and dining incredibly convenient. The staff were very polite. While the room wasn't large, it was highly functional and very comfortable to stay in. There was a wide variety of breakfast options, but the taste was just average.

great boutique hotel! only unfortunate thing is that the breakfast only opens at 8am on weekends so we missed it due to an early flight, but they made up for it with a breakfast to-go when we checked out!

The hotel is quite close to both the train station and the pier. The room was a bit small but clean and tidy. You can store your luggage in a small room in the corner. Dinner options were limited, but breakfast was decent.

The hotel's location is very central, with all the city's attractions within walking distance, right next to the busiest pedestrian street. However, it's a bit far from the station. On the day I arrived, dragging my luggage from the station on a slippery road, it took me a while to find it. There's construction happening next door and across the street, which slightly affects the view. The room isn't large, but it's fine for one person. Breakfast was also decent.

Great hotel with good transport links (I think you have the metro, tram and bus all within 10 min walk) but it is worth mentioning that this is slightly out of the centre so it takes about 30 minutes to get in. For business travellers with offices around I guess that dosent matter but for tourists it might be slightly time consuming although the Ruter zone 1 transport pass does cover this so more on time rather than cost for transport here. Breakfast was splendid and I really enjoyed the spread and quality which I think is even better than other 5 star hotels I’ve stayed in Oslo and other parts of EU. Staff in breakfast was great, although reception staff was not the friendliest per se - professional though just not as friendly. I put a DND on my room door twice but both times housekeeping still came to clean my room so I’m not really sure if the signs mean anything. Amenities though was horrendous - nothing except poor quality towels and soap which were a let down. Overall good hotel but definitely more things could be done to achieve the maximum potential.

Apartment in great location - easy and picturesque walk or quick subway to central station and downtown area. Great little kitchenette to cook your own meals to save $ with supermarket nearby. Bathroom with washing machine, our washed clothes dried overnight hung up in bathroom because of floor heating. Easy & quick check in process even though no reception. There are staff on site - I got extra towels as soon as I asked. I would definitely stay here again if I returned to Oslo.