Hotel Dengan Pools di Gansu, China

We are a family of two adults and two young children travelling with my in laws staying at a room with loft and a twins deluxe for 6 consecutive nights (had to extend the stay for 2 nights due to unforeseen circumstances). In our opinion, this hotel definitely fits into the 5 star rating category though not sure why the rating is marked as only 3 stars on trip.com. All staff that we interacted with at concierge, reception, restaurant, housekeeping and lounge were eager to help, professional and friendly. Housekeeping recognised my in laws has mobility issue and protectively provided additional accessibility facilities for their room. The rooms are modernly designed, spacious and clean. The gym is well equipped and the swimming pool has been excellently maintained, with water temperature that's just perfect. There's also a fairly hidden kids playing area (not very big) which the kids enjoyed spending ages at. Breakfast choices are diverse with local, broader Chinese and typical Western options available. Signature LanZhou noodles soup is a must every morning. For travellers not intending to dine out at night, we highly recommend paying a little bit extra for a room with club access as the light dinner it provides with the room is well worth the money. Overall, we had a very positive experience at the hotel and would highly recommend it to anyone. With that said, here are a few areas that we are not used to, which are common issues across hotels in China: 1. There is cigarette smell at various parts of the hotel. While this is not a constant issue, I personally have expected there's absolutely no such unpleasant smell at all throughout our entire stay (for a hotel that we deem to be 5 stars). In our mind, perhaps there can be better room allocation based on smoking and non smoking floors, and stricter enforcement of no smoking policy near common areas where there can be smoke drift. The reception area in particular is a hot spot for cigarette smell. 2. For visitors like us travelling from overseas, the rooms' air-conditioning setting are just too warm for us. As the heat setting was centrally controlled, we couldn't change it to a setting that kept the room to a temperature of low 20s. We ended up just completely switching them off and the hotel provided us with a separate cool air generating machine which helped to a degree. 3. For our initial booking of 4 nights, we were somewhat disappointed our loft room does not have the river view (noting that the room booking type for loft rooms made no distinction to river or city view, so we had assumed all rooms have river view). With all that said, we believe the first two issues are probably not unique to this hotel specifically in China, and the last issue can probably be resolved by making our expectation clear during booking, which makes this hotel still one of the best in the area.

good and clean hotels with very nice rooms the water is not very hot and the air conditioning is a little bit colder the stuff is preferional and the free drop off and pick up service is very good

This hotel looked incredible! From top to bottom, it was clear that the designers took style seriously. The rooms gave off a sense of luxury that few other hotels in this process range have. The carpets, floors, doors, cabinets, beds etc. emitted a sense of tranquility, which made me feel very comfortable. Also, after travelling around China for nearly a month, I can say that this was by far the best breakfast I've had at roughly a dozen hotels. The staff were professional, everything was very clean, and the location could not have been better. My only issues: there was no air conditioning, and my room was very hot at night. Additionally, when the rooms next to you are watching television, you can hear everything in your room.

Ini adalah penginapan ketiga saya di hotel ini, jadi ini ulasan objektif, tolong jangan terlalu keras. Reka bentuk kolam, suhu air dan kemudahan adalah sangat baik (dan sentiasa perkara pertama yang saya pertimbangkan semasa memilih hotel). Pilihan sarapan dan rasa memenuhi sepenuhnya standard Hilton. Pemindahan lif agak menyusahkan, mungkin disebabkan susun atur (tidak penting). Bahan dan kualiti selipar bilik tidak memenuhi piawaian Hilton; mereka berasa terlalu murah dan perlu diperbaiki. Mengenai perkhidmatan, saya tidak pasti cara menilainya (pengalaman dan perasaan peribadi semata-mata): 1. Disebabkan oleh keadaan yang tidak dijangka, saya tidak dapat kembali ke hotel untuk daftar keluar jam 12:00 tengah hari. Meja penyambut tetamu menawarkan untuk melanjutkan daftar keluar saya hingga 2:00 petang. Saya akan memberikan ulasan lima bintang; tiada masalah di sana. 2. Sebagai pengembara perniagaan yang kerap, saya telah menginap di pelbagai hotel, daripada mewah hingga mesra bajet. Walaupun saya menempah melalui Ctrip, wakil perkhidmatan pelanggan setiap hotel secara proaktif menambahkan saya di WeChat selepas melihat tempahan saya untuk bertanya tentang keperluan saya dan berkomunikasi terlebih dahulu. Saya secara proaktif menghubungi hotel ini melalui Ctrip selepas membuat tempahan, berharap untuk meminta sarapan percuma. Mereka tidak dapat memenuhi permintaan saya (boleh difahami, memandangkan kos dan faktor pengurusan mereka; saya tidak boleh menyusahkan mereka, dan saya tidak mengharapkan banyak). Permintaan ini adalah semata-mata tidak sengaja; kebanyakan hotel telah menambahkan saya secara proaktif di WeChat dan memenuhi permintaan saya sebelum ini, jadi saya akan memberikan ulasan lima bintang. 😀 3. Saya telah menginap di hotel Hilton di bandar yang berbeza, dan kakitangan kaunter penerimaan tetamu sentiasa sangat mengalu-alukan. Mereka bertanya tentang penginapan saya, menyemak status keahlian saya dan secara proaktif menawarkan peningkatan bilik dan permintaan khas lain. Secara keseluruhan, komunikasi adalah sangat selesa. Saya tidak mengalami ini semasa penginapan ketiga saya di hotel ini. (Ini adalah ulasan objektif semata-mata; Saya harap peniaga tidak akan menghubungi saya atau meminta saya mengedit ulasan.) Hanya untuk kolam renang anda, saya pasti akan memilih tempat ini sekali lagi apabila menginap di Lanzhou! 🤣🤣🤣

Saya menginap di hotel yang disyorkan pada platform media sosial tertentu, yang digelar ”Little Ritz of Northwest China”, tetapi pengalaman saya bercampur-campur... Hotel ini agak jauh dari tarikan dan merupakan hotel ***a perniagaan. Hiasannya menarik, dan terdapat banyak karya fotografi dipamerkan di kawasan awam untuk penghargaan. Walau bagaimanapun, beberapa masalah timbul: 1. Saya tinggal di bilik sudut, dan kebersihan kaca di kedua-dua belah adalah tidak konsisten. Bahagian yang menghadap Sungai Kuning diliputi tanda air yang tidak dibersihkan. Pemandangan Sungai Kuning dari bilik itu hanyalah garis kasar, memberi kesan ketara kepada pengalaman. Kaca di lounge eksekutif, bagaimanapun, adalah sangat bersih. 2. Kakitangan perkhidmatan kurang kesedaran. Semasa perjalanan saya ke Barat Laut China, Hotel Vista di Xining sangat bagus. Namun, dalam perjalanan kedua saya ke Lanzhou, saya jelas merasakan kelesuan dan ketidakberdayaan kakitangan. Saya tertanya-tanya adakah latihan mereka mencukupi? Adakah ini berkaitan dengan amalan semasa menggunakan sejumlah besar pelatih dalam industri perhotelan? Apabila saya duduk untuk sarapan di restoran, peralatan makan saya tidak diisi semula. Sebuah syarikat sedang mengadakan mesyuarat tahunannya di sana, dan ia penuh sesak. Gerai mi juga sangat sibuk; anda boleh mendapatkan semangkuk ramen asli selepas menunggu dalam barisan selama sepuluh minit. Selepas perbincangan yang panjang dengan pengurus bertugas, restoran itu kembali kepada standard yang diharapkan dari sebuah hotel lima bintang pada hari berikutnya. 3. Perkara yang paling menarik: Hotel mengutip deposit dan yuran bilik semasa daftar masuk, tetapi semasa daftar keluar, saya mendapati saya telah dikenakan bayaran berlebihan untuk dua kali sarapan pagi. Pengurus meminta maaf, dan seminggu kemudian, tambahan 100+ yuan akhirnya dikembalikan, yang pastinya agak menyusahkan. Sejak perjalanan tamat pengajian saya, saya sentiasa mempercayai hotel Marriott. Saya berharap bahawa *****tara hotel ini terus membangun, ia akan kekal dengan misi asalnya, berusaha dengan gigih dan menghargai setiap tetamu yang berkunjung.

這次入住體驗超出預期，整體環境清幽雅緻，被綠植和自然景色包圍，一進來就覺得特別放鬆。房間乾淨整潔，佈置温馨，視野很好，推開窗就能感受到清新空氣，晚上特別安靜，睡得很安穩。公共區域打理得很用心，散步、拍照都很出片，很適合遠離城市喧囂、放鬆身心。無論是家庭出遊、朋友小聚還是獨自靜養都很合適，性價比高，體驗感很棒，下次度假還會再來！

We had an overall pleasant stay in this hotel. Although it is a 5-10 minute walk away from the large shopping malls and the city center, it has many amenities nearby. I would like to commend the service crew in this hotel, all of them were nice, polite and displayed professionalism in their work, they took care of my needs well throughout my stay and I really appreciate it. The breakfast was excellent with a variety of choices including local delicacies and some Chinese street snacks. As a foreigner, I strongly recommend this hotel to whoever is visiting Zhangye, it would definitely enhance your stay.

We had a fantastic stay which was made even better by a complimentary upgrade upon check-in. The upgraded room was spacious, comfortable, and had toiletries for kids. There are many amenities available and the toiletries given is definitely more then the other hotels. Bottled water are easily accessible in every floor which is a great idea. The staff were friendly and attentive, always ready to help with any requests. The meals in the hotel are tasty with huge portions given. Overall, it was an excellent experience and will definitely come back again.

My stay at Longnan Xingchao Grand Skylight Hotel was exceptional! The swimming pool was a refreshing oasis, perfect for relaxation. The rooms were spacious, clean, and elegantly furnished, providing a comfortable haven. The breakfast buffet was a delightful experience, offering a wide variety of delicious options to start the day. The hotel's staff were friendly and attentive, ensuring a memorable stay. I highly recommend this hotel for a luxurious and enjoyable experience in Longnan.

Ini adalah harga terbaik yang pernah saya menginap di Hotel Crown Harganya sangat berbaloi. Harga hanya separuh daripada harga berbanding tahun-tahun sebelum ini, tetapi layanannya masih sangat mesra. Saya menghadapi masalah kecil di tengah, dan pihak hotel bertindak balas dengan cepat dan aktif menyelaras dan menanganinya. Saya ingin mengucapkan terima kasih kepada Pengurus Selina. Jika anda masih teragak-agak, masih disyorkan untuk menginap di Crown pada harga ini.