Hotel Dengan Pools di Taiwan, China

Pool was littered with debris from the strong winds. The water quality was good, but the pool staff could have done a better job at hauling out the debris at the deep end of the pool. The jacuzzi was a disappointment. The presence of greenish/yellowish algae in the water made the jacuzzi uninviting. The heater was turned off and will not be turned on until the third week of November. I was there during the last week of October. Every resort I stayed at had the jacuzzi heated despite the time of the year or the ambient air temperature. If it is the position of the management to not clean or heat the jacuzzi, then the jacuzzi should be covered up and blocked off. The breakfast buffet was horrible considering how much money they charged. I probably will not stay or recommend this hotel. It’s has a lot of potential!

As it's an all-wooden building, I was a bit concerned it might be old-fashioned or run-down before our visit. However, I was genuinely amazed the moment we stepped into the room. The delightful scent of wood immediately filled the air, coupled with a fantastic lake view. It was spotless, and the service was excellent. A special shout-out to the friendly staff member at the entrance; his attitude was superb! He not only helped with our luggage but also gave us a thorough introduction to the room (the boss should definitely give him a raise!). It was truly wonderful, and I definitely plan to revisit Sun Moon Lake and stay here again!

Room is nice. Hotel has a good location &pool and breakfast. Staff speaks English well. The only minus is that there is a some cleanliness problem. The bathroom partially dirty or even moldy. In total still absolutely recommendable if you are not to picky regarding the cleaniness of the bathroom

We chose this hotel for its convenient location for client meetings. It offers excellent transportation links, and the breakfast was really good.

This time I came specifically to see the Fireworks Festival. There was a shuttle bus to Guanyin Pavilion at the door of the hotel, which was very convenient. The hotel refrigerator had limited edition Golden Three Wheat Cactus and Feng Rucao beer, which was really great! The swimming pool and the gym are very satisfactory, and the breakfast also scored 85 points. Although the attitude of some temporary staff needs to be improved, the other 99% of the staff are great. It is a very family-friendly hotel with a parking lot, which is very convenient!

I've stayed here several times now. It's a hotel with a good value for money. The public lounge area in the lobby is great for meeting clients, and they offer free coffee and snacks. Hygiene: Clean and tidy. Environment: Elegant and suitable for business discussions. Service: Enthusiastic service. Facilities: Complete basic amenities.

Found myself back in Silks again, my only choice in Tainan. Seemed to have met (or just felt like it) top notch staff. Conrad recognizing me and my girlfriend on arrival. Tried the swimming pool for the very first time. Quite crowded during the day but a great place to chill in the evening. Look forward to returning to Silks again already.

Great experience overall—especially the spa, which was exceptional. However, the rooftop pool fell short of expectations for a 5-star resort. There’s no poolside service or even a place to grab water, a drink, or a light snack. Instead, you have to get dressed, walk to the restaurant, explain that you're coming from the pool and want a cocktail to go, wait a long time inside a dimly lit space, then head back out, get undressed again, and finally return to relaxing. It felt oddly inconvenient, especially compared to similar resorts throughout Asia. A bit of poolside hospitality would go a long way.

The hotel is conveniently located near Tainan Railway Station. Just to clarify, this is the conventional (TRA) train station, not the High-Speed Rail (HSR) station. If you arrive by HSR, you can catch a local train from Shalun Station to Tainan Station; trains depart every half hour. Rooms are quite spacious, but the sound insulation isn't great – you can easily hear activity from outside the door. Bottled water isn't provided in the rooms; however, each floor has a water dispenser for guests to use.

You can walk to the hotel from Xincheng station in about 20 minutes. There is a shuttle that takes you from the hotel to either Xincheng or Hualien station for free, which I appreciate. The immediate area around the hotel and from Xincheng station is quite remote and there are basically no stores or restaurants open. Thus you will probably have to eat all meals at the hotel restaurant. The restaurant itself is pretty good though and the pricing is reasonable, all things considered. The main benefit of the hotel is the hotel pool. Personally i have a bit of mixed feelings about the pool because the view of the ocean and the beach is partially blocked by some trees, however, overall it is indeed a nice view especially of the mountains in the back. You can also walk to the beach in a few minutes, which is convenient. Service is good. Overall if you are planning to check out Hualien but don't plan to go to Taroko gorge, I think this is a decent option.