Hotel Dengan Pools di Suffolk, United Kingdom

Quite a wacky, quirky hotel- which we love! The main hotel is unique and fab, but the rooms are tired and outdated and could be cleaned to a higher standard. The tap water is not drinkable, so more drinking water also needs to be provided and accessible in double and twin rooms- one bottle for two people is not enough. When phoning reception to request two bottles of water, we were still only given one and the empty bottle we had was also weirdly and awkwardly requested and collected at our door first, before we were allowed more water, which was then bought separately and left outside the room? Just a little odd when they have to provide drinking water. A great location hotel though and we actually love the extravagant, crazy style of the main hotel and have been back 3 times and would stay again when in the area for work. You have to see it to believe it!

A very foggy cold night after a busy day it was nice to be welcomed by a friendly and informative receptionist. One nights stay room with small balcony overlooking the golf course and an incredible heater. Water pressure in shower is low but water hot The rooms feel they would benefit from being updated a few ******* . *TV remote didn't turn TV off had to get up and pop hand behind set and turn off at socket. **The hair on the bath definitely not mine! **No obvious hairdryer. ***Room Service called twice extn not answered went via reception transferred to the bar salmon cream cheese on brown ordered arrived quickly unfortunately on white bread. Pink G&T delicious. Breakfast. Warm welcome and explanation offered from team. Great variety and the hot food was hot. **** The team brief at the bar perhaps could have been carried out elsewhere. Checkout painless.

Friendly staff , really helpful ..very customer focused and wanted to ensure all my requests were taken care of well .

This four-star hotel is the best hotel chain in the local area, it is difficult to find a better hotel chain The hotel is the style of a chain hotel as a whole, but there is no bottled mineral water in the room. Everything else is OK

Service was good, lodge is a short scenic walk from the hotel, the grounds are stunning and definitely worth a visit. I can’t wait to come back.

Beautiful location excellent spa and pool Breakfast was so good fresh strawberries from local farm everything was perfect

Beautiful hotel. Room not brilliant for the cost. Cold but sorted in the end