Hotel Dengan Pools di Suffolk, United Kingdom

Quite a wacky, quirky hotel- which we love! The main hotel is unique and fab, but the rooms are tired and outdated and could be cleaned to a higher standard. The tap water is not drinkable, so more drinking water also needs to be provided and accessible in double and twin rooms- one bottle for two people is not enough. When phoning reception to request two bottles of water, we were still only given one and the empty bottle we had was also weirdly and awkwardly requested and collected at our door first, before we were allowed more water, which was then bought separately and left outside the room? Just a little odd when they have to provide drinking water. A great location hotel though and we actually love the extravagant, crazy style of the main hotel and have been back 3 times and would stay again when in the area for work. You have to see it to believe it!

This is the second time we have stayed here and the location is beautiful. Unfortunately the service in the restaurant was very slow and the young staff members seem to be more interested in chatting around the bar area. My wife was keen to use the spa facilities included in the price but the sauna was closed, the steam room and jacuzzi were full, as was the pool. Not as good as the first time we stayed 16 months ago, which was disappointing, but the surroundings were still lovely.

This four-star hotel is the best hotel chain in the local area, it is difficult to find a better hotel chain The hotel is the style of a chain hotel as a whole, but there is no bottled mineral water in the room. Everything else is OK

Friendly staff , really helpful ..very customer focused and wanted to ensure all my requests were taken care of well .

Service was good, lodge is a short scenic walk from the hotel, the grounds are stunning and definitely worth a visit. I can’t wait to come back.

Beautiful location excellent spa and pool Breakfast was so good fresh strawberries from local farm everything was perfect

Beautiful hotel. Room not brilliant for the cost. Cold but sorted in the end

The hotel service is very friendly, you can ask them for slippers, I feel very kind and comfortable!  Open the door and put a cute horse doll on the bed in the room. It suddenly attracted our attention. My daughter drew one. When I left the store, I bought one again. It was 25 pounds. I liked it very much!