All over good but, restaurant food is not very nice and have not get the room which i booked online . I have payed for balcony room which have a sea view as well but ended up staying in a normal delux room. Washroom doesn’t have good supply of water.
Disappointed with the pool , dirty, no cups available for water, locks broken on doors . Floor slimmy.
Room ok but dusty at the bottom of the tea station, fan not working in bathroom,
Breakfast was terrible, orange juice was really watery and tasteless , plates too hot and no serviettes provided to hold , cereals were ok , no pastries very poor selection for the price , bread was cheap and soggy and when toasted burnt...yuk ! Too much pepper on the tomatoes , baked beans cheap and nasty , sausages were nice, bacon horrible and cooked in clumps so some were under cooked and some extremely crispy and salty.
For the price of £17 a head , I think the breakfast was 1/5. lady staff member was very nice, polite and helpful 5/5.
Sorry to say but we won't be back 😞
Perfect sized room, lovely set up, the hotel itself is huge and so well presented. Gorgeous swimming pool. Lots of places to sit down and eat if you would like too. There is a gym and a spa also (we didn't use these but we know they are there) there are phones in the rooms so you can order room service if you wish. The staff knocked on our door on the second evening and asked if we would like any refills on teabags coffee or sugar or any fresh towels. So well mannered and polite. Just an over all lovely place to go and its literally beside Brands Hatch where we needed to be. Cannot fault this place..
I was a bit concerned as I approached the hotel, it didn't look great.
Once inside though that all changed, the whole place is immaculately clean, tastefully decorated and the facilities are excellect.
My only negative is that the sauna wasn't working.
The best feature of this hotel though is it's staff, very friendly, efficient and happy to help.
Will be returning.
Lovely hotel, stayed for a long weekend and used the spa facilities - they gave us a free upgrade which was a nice touch! Beautiful grounds, restaurant was lovely and only a short scenic walk to the town
Only critique was the pool was quite small without much seating available and the sauna was male or female only - but the rest of the stay and amenities more than made up for it!
Also recommend the afternoon tea :)
A very good experience, receptionist was helpful on check-in, room was clean with a good view, and the breakfast buffet was fine. Starbucks coffee also served in the bar area, for drinking in or taking away.
I did not use the health centre but looked reasonably good.
Quiet, clean and efficient - would use again.
Friendly and helpful staff. The spa area is really calming, and although the steam room and sauna were small were enjoyable. The range of seating was also well planned in the space available. Had Breakfast and a promotion evening meal that was good value and nicely presented
H
The perfect location and food in the restaurant is also good. If you plan to check-in after 10-11 PM, I would suggest having dinner before going.
Sangat Baik
126 ulasan
8.5/10
Harga bermula
€ 105
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Pools di Kent
Terokai Ulasan Tetamu Hotel di Kent
Lihat semua
7.9/10
Good
GGuest UserAll over good but, restaurant food is not very nice and have not get the room which i booked online . I have payed for balcony room which have a sea view as well but ended up staying in a normal delux room. Washroom doesn’t have good supply of water.
AAshishRanjanThe perfect location and food in the restaurant is also good. If you plan to check-in after 10-11 PM, I would suggest having dinner before going.
GGuest UserI was a bit concerned as I approached the hotel, it didn't look great.
Once inside though that all changed, the whole place is immaculately clean, tastefully decorated and the facilities are excellect.
My only negative is that the sauna wasn't working.
The best feature of this hotel though is it's staff, very friendly, efficient and happy to help.
Will be returning.
GGuest UserWe were staying here for 2 nights because of its proximity to Brands Hatch circuit. The room was very clean but very cold on arrival. However, luckily, we discovered a heater in the wardrobe. The dining experience was not good….the menu is very sparse and the service was very poor. They only had one very sweet rose’ wine available and we had to go to the bar to buy it as we couldn’t locate anyone to serve us. On Friday evening, they seemed to only have one waitress on duty and the hotel was full. When the bill arrived, after perusing it, we discovered that they had added a service charge to it which we did not pay. Whilst checking the bill later, we discovered that they had added an extra glass of wine to it, which we didn’t have. This is not a cheap hotel but the restaurant/service does not match their aspirations. We only stay here because of its location and would willingly stay elsewhere if there was a hotel available.
GGuest UserWe booked this hotel for location and spa.
The hotel was lovely but the spa was dirty and lacking in spa experience facilities. I feel this should be sold as a hotel with a pool.
Disappointing spa experience for a 4* hotel and feel like this hotel has miss advertised the facilities.
The shutter to the spa was down before 6pm on Valentine’s day.
At check in we were told that you will get towels and robes at the spa and last entry to the spa was 8:30pm.
When we arrived at the spa area reception we were only given a towel and told robes are only for guests on a spa package, contradiction to what we were told at checking in at the hotel.
The pool area and changing rooms was very dirty. The pool side showers were out of order and looked like they had been for a while.
The area where the jacuzzi used to be had been boarded up and looked like it’s had been for a long time.
The pool was cold and also dirty.
AAllanChecking in at reception was quick & easy. The room was spacious with a large king-size bed which was comfy and the room was toasty. Good value, would recommend and stay again.
GGuest UserLovely hotel, stayed for a long weekend and used the spa facilities - they gave us a free upgrade which was a nice touch! Beautiful grounds, restaurant was lovely and only a short scenic walk to the town
Only critique was the pool was quite small without much seating available and the sauna was male or female only - but the rest of the stay and amenities more than made up for it!
Also recommend the afternoon tea :)
Mmum and daughterDisappointed with the pool , dirty, no cups available for water, locks broken on doors . Floor slimmy.
Room ok but dusty at the bottom of the tea station, fan not working in bathroom,
Breakfast was terrible, orange juice was really watery and tasteless , plates too hot and no serviettes provided to hold , cereals were ok , no pastries very poor selection for the price , bread was cheap and soggy and when toasted burnt...yuk ! Too much pepper on the tomatoes , baked beans cheap and nasty , sausages were nice, bacon horrible and cooked in clumps so some were under cooked and some extremely crispy and salty.
For the price of £17 a head , I think the breakfast was 1/5. lady staff member was very nice, polite and helpful 5/5.
Sorry to say but we won't be back 😞
AAnonymous UserThe Hotel seemed a bit lacking … just in that extra of what you’d expect when you are paying for an expensive stay! The staff were pleasant and the room was very nice but no toiletries in the changing room for the swimming pool. Finished dinners and glasses not cleared away. Seemed to be a bit short staffed and the music from the marquee was very loud until midnight. A nice stay but not coming away refreshed as planned unfortunately!
GGuest UserGood service and staff very friendly. Facilities very tired though. No hooks in bedroom or bathroom. Bed too soft. But reasonable price and bar/food good.
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