Hotel Dengan spa di Tochigi Prefecture, Japan

One of the worst locations at Kinugawa Onsen area. Hidden in the mountain, no significantly beautiful view. Despite we need to pay for ”Hoshino Resort price”, unlike other cheaper hotels, we need to PAY for TAXI ourselves and getting a taxi during new year time is a terribly painful. Hotel staff lack of initiatives getting us cab instead we need to open different apps and such ... and on the way back the following day we ended up walking for 20 mins by ourselves .... Food is ok, onsen is ok, cleanliness ok, but nothing super ordinary. You can pay attention to details in decorations and inhouse services, but you can't pay attention to one of the most obvious services you HAVE TO provide to your guests, Hoshino ---- shuttle service .......

Both breakfast and dinner are buffet style. They offer fresh tuna and squid sushi, and during the New Year, traditional Japanese New Year dishes. It's quite good value for money. However, the buffet is limited to 1.5 hours and requires a reservation, so you need to check in early to book your preferred time. From what I've seen on Japanese TV programs, the buffet at Mikazuki, which is within a few hundred meters, seems better. But if you don't know that, the service here is overwhelmingly superior compared to other regions.

朝/夕食のバイキングは種類も多く、値段以上に豪華なステーキ、刺身、イクラ等は質が良いものが提供されており、とても良かった。 温泉の設備やホテルの設備はフロント以外がとても古く、温泉のシャワーは水圧が異常に弱い。 温泉の温度も入浴の時間帯によって、温水プールのような温度の時や、熱くて入れない程のこともある。 ただし、値段から考えると十分満足出来る内容であり、鬼怒川/日光エリアや、那須までのアクセスも良く、コストパフォーマンスを求めるならとても良いホテルかと思う。

The room was spacious, the bed was comfortable, and the view was great. The free cocktail and coffee services in the lobby were nice, as well as the free drink bar (including one beer per person) near the entrance to the hot spring. The paid massage service was also good. The meals were decent, especially the grilled beef, which simply melted in my mouth. The restaurant staff welcomed us warmly and provided friendly service. Cons: The variety of hot springs was lacking, and the view from the hot springs was almost blocked, which was disappointing. The lockers for valuables used combination dials, and foreign guests often didn’t know how to use them, locking their room keys inside and struggling to reopen them. This was a major inconvenience. They should switch to a key-and-wristband system like other onsen hotels. The room itself felt like an old, once-grand mansion that had seen better days. The furniture had many scratches, and the surfaces were worn and peeling. It made me think it must have been impressive in the past. Still, the room was definitely more spacious compared to other hotels.

Great location, with a convenience store and plenty of restaurants right downstairs. The overall facilities are probably at a four-star level, and the lobby and elevator design have a good aesthetic. The open-air hot spring on the top floor is very relaxing.

4.5 stars!  Property is older but extremely well maintained.  The corner western/Japanese rooms are spacious with two western beds and tatami area, single japanese bath and shower area and separate toilet area, mini fridge, tv, sitting area overlooking the river and table with four chairs as well as a massage chair!  Onsen area has both indoor and outdoor areas separate for men and women and a cold plunge as well as multiple hot baths.  Minus half a star for low staffing in the store/cafe areas (often no staff member to be found when kakigori desired), no in house lunch option and overly fatty meat on the 3rd night dinner (breakfast and dinner were LARGE and BEAUTIFUL but perhaps heavy on the yuba.  Also, shuttle to the train station is only at 10 and 11am and getting cabs is difficult.  However, would overwhelmingly recommend Nikko Senhime Monogatari!

The hotel is quite new, and the room is very spacious. We enjoyed soaking in the hot springs at night and strolling along the Onsen street during the day. It's very close to the Yumoto Onsen Ski Resort, which was great as it was mostly locals skiing there. The only downside is that it's a bit far to get to; you have to take the bus and get off at stop number 45.

The hotel is old so you definitely see how dated the facilities are but at the same time you know they are very well maintained. My room on the 3rd floor was spacious and had great view to Chuzenji lake. The sulfur onsen was great too. Staffs are professional, especially those in the dining room. They are vey attentive and quick to response to your needs.  The only downside is the location. If you want to find a lowkey hotel to relax in a remote area, Chuzenji is a perfect choice. But beware that there are only 3 shuttle bus a day. If you missed the last shuttle at 16h40 you will have to catch the last public Tobu bus at 18h and it takes like more than an hour to get to the hotel. No taxi, no uber available.

Wow! This place was fantastic! The staff are all courteous and professional. The hotel rooms are really clean, and the atmosphere is so relaxing and tranquil. I really enjoyed the nature vibes, and the river view by the window is perfect! The sound of the water flow and birds chirping made it to be a great night's sleep. The morning scenery is even better. I have no complaints. It was a great place to stop and rest and admire your surroundings. Take advantage of the swimming pool and the hot springs. (FYI: No tattoos allowed in case you have any, so you won't be alarmed when you see the sign.) Otherwise, everything was great about my stay! ☺️

Hotel location is good! Opposite is Shenqiao, about 10 minutes away from Toshogu Shrine and Erhuangshan Shrine. The hotel staff was polite, the rooms were not as old as expected, and they were neat. There is a tea room on each floor, with green tea, barley tea and hot water supply. Although the bath is not hot spring water, fatigue can be eliminated after bathing. Breakfast is simple and delicious. The only drawback is that you cannot store your luggage after check out. Attach a landscape photo outside the room.