Hotel Dengan Spa di Mimaropa, Philippines

Stayed three nights, it’s a nice hotel with potential. Service varied between the workers but the majority of the workers were pleasant. Used the pool/bar area on our first night there but didn’t return there again as it wasn’t very organised with not enough towels for people swimming. Ended up having to go back to the room dripping wet which seemed fine for the staff at the pool and bar but introduced some hazards with wet slippery tiles in the hallways and hotel lifts. I think the hotel is a little under resourced with the essential items to have a completely comfortable experience. The location though is second to none with being next door to a large Robinsons shopping centre, Starbucks, and other great eating establishments.

Service was terrible, felt like people were avoiding me, restaurant was decent with decent food but you have to signal to get the menu, make the order. I waited solid 50minutes to get my food and a corona (drink came after food). Appetizer and main course came at the same time. Facilites were nice, pool was good with a decent sofa or seating to relax. Unfortunately while I stayed there there was a lot of rain and wind (stayed for 4 nights) and electricity went out many times everyday, which turned off the wifi and the ac, at night lights were flickering because of the electricity issues. Sandbar was also closed everyday during my stay and the beach was not that great. I payed way too much for what I received and I will not recommend this place for anyone.

The hotel staff were very nice and accommodating. There are 2 swimming pools available which is great. Restaurant’s food is amazing too! However, it seemed like the hotel was understaffed. We arrived around 11:30am, but since the check-in is strictly at 2pm, we went for lunch at the restaurant first. However, when we came back at 2pm, they made us wait for another 30mins because there was only 1 receptionist and it took her a long time to process the family ahead of us. Housekeeping also came late even if we put up the “makeup room” sign before we left for our tour. When we came back at 4pm, our room was still untouched, and the housekeeping only arrived at 5:30pm. Soundproofing was also not as good. We could hear our neighbor upstairs moving the furniture at 4am.

This hotel is in an excellent location, right next to the airport, which makes it incredibly convenient for travelers. They offer a free shuttle to the airport, which was very helpful. The breakfast was also decent, with enough variety to start the day well. Although my check-in experience wasn’t perfect, the staff handled it as best they could. My room wasn’t ready when I arrived, and since the hotel was fully booked, I didn’t get the twin room I had reserved. However, they were quick to accommodate my family by adding an extra bed for the kids, which made the situation more manageable. Overall, the location, amenities, and helpful staff make this hotel a solid choice for airport travelers. With a little improvement in managing bookings, it would be even better.

This hotel was initially a nightmare. I booked 2 rooms through Trip for adults and the kids. Upon arrival, the hotel advised that one of the rooms had been cancelled and we only had one room. All my bookings were still showing in the Trip app so neither myself or Trip had cancelled anything. I contacted Trip and they were excellent and worked very hard, but unsuccessfully to get our room back... It was absolutely peak season and the room had been given to someone else. We were able to book a room Westown 2 nights later so the kids ended up staying at the hotel and us adults, luckily were able to find another hotel for 2 nights and then moved back to Westown hotel. When this issue occurred, I felt we were treated incredibly poorly by the hotel. They made it clear... If you book through a third party booking agency, the issue is with you..not our problem... Considering most of their bookings are probably through third parties, this attitude is poor. Once we moved back into the hotel for the remaining 3 days, the hotel facilities were good. Swimming pools were good. There was a cafe, couple of restaurants, and small gym. Location was 10 mins on a tricycle into the centre of town and there were always tricycles available. A shuttle was available to and from the airport. Negatives were as follows: - Hotel saying we cancelled one of our rooms even though we hadn't. Kids had to stay by themselves in the hotel. - Hotel didn't care less about us because we made the booking through a 3rd party. - Disappointing that probably 50% of the menu foods were not available in the Filipino restaurant while we were there...usual excuse of supplier issues was always given.

The hotel room is very spacious . The room is perfect .i enjoyed staying at the hotel, the staff and front desk is very accommodating. They are very attentive on what i need. The hotel is close to SM ,public market and baywalk. Which is really good. I wish they have pool so they can maximize the view I also wish the they have more equipment at the gym. Overall, this place is great spot. For those who like to explore the city.

We enjoyed our stay so much! The staff were very accommodating and friendly, and the food was delicious. Would love to come back again!

Overall I do like this hotel as the staffs are helpful and polite to make my stay memorable. Although the hotel is a little distant from Sabang town, they do have speedboat to ferry guests in and out. It has nice room with balcony and sea view for a relaxing stay.

The hotel is located on a small road, about a 15-20 minute walk from the busiest street. It's a short distance from Zuri. I've stayed at both and each has its pros and cons. The view is still good, and breakfast is decent. The Wi-Fi is mediocre and disconnects frequently. It has its own pier, which is great for watching the sunset. However, it's easy to accidentally end up in a room near the chicken coops; those chickens really crow day and night. I asked the front desk if I could change rooms, but they said they were fully booked. Luckily, Trip.com was very helpful and arranged a room a bit further away, so I finally didn't have to listen to chickens crowing in the middle of the night.

A little slice of luxury. Amazing clean rooms and pool. We didn’t have hot water but it was sorted quickly! Scooter hire is expensive here (compared with outside) but necessary to get around. The hotel has a transfer bus but times are limited to morning and evening. Breakfast was great. Dinner was good (expensive compared with outside as understand in hotel). If you order the pork, it’s like a starter portion so bear in mind.