Hotel Dengan Pools di Nagano Prefecture, Japan

Everything about our stay was perfect. The place was very clean and well maintained, and the location was ideal for visiting the Snow Monkey Park. The staff were incredibly kind and welcoming, always ready to help. The meals were delicious and thoughtfully prepared, and the onsen was relaxing and beautifully kept. It was a wonderful experience overall, and I would love to come back again.

Everything about this hotel was perfect, except for its location being a bit far from the ski lifts. I mainly chose this hotel because it's one of the few in Nozawa Onsen with private bathrooms. The dinners were incredibly generous every night. The room temperature was just right, heated by AC but never cold. The staff were very welcoming and helpful.

Check-in and check-out times are really outrageous at this hotel. For what you are paying, I believe, is mainly the hot springs, easy ski rentals (extra fee) and depends if you choose their food or not, but the breakfast is very short time. The rooms look and are very cheap. Their pillows feel like worthy of $10 value. The bathroom area is not dimmable. The check-out time is at 10am unless you pay 2000yen per hour haha for longer time. Breakfast is only until 9:30am haha. I won’t say more but this was worth of a review.

Le Grand Karuizawa Hotel & Resort is a perfect place for great views, relaxation and luxury retreat. We stayed on the top of the resort where the view of the Asama Mountain is breathtaking. The room is spacious but cozy. The dinners were very good. We stayed two nights (half board), the two fine-dining French dinners with local ingredients we had were superb. The courses served at the dinners didn’t have any repeat. I will definitely come here again for other seasons.

We stayed for 3 nights with meals included. The buffet offered slight variations each day, especially with the tempura and sushi ingredients, soups, and cake selections. Everything was delicious, and we never got bored. Since we opted out of daily cleaning for our multi-night stay, we received a 1000 yen voucher for the hotel shop each time, which was a nice bonus during the busy season. The hotel layout was compact and well-organized. It was easy to get around from the ski locker to the public bath, restaurant, and front desk, making for a very comfortable stay. The only minor issue was the towels. We only received exactly enough bath and face towels for the number of guests. If you use one as a hand towel, you quickly run out, especially on a multi-night stay. I wish they had provided a few extra.

I stayed for one night with dinner and breakfast included. The hotel was very clean overall, and the food was absolutely delicious! We also played tennis and mini golf, and the courts and greens were in great condition, making it very enjoyable. Plus, the surprise birthday cake I arranged was not only beautiful but also a delicious fruit shortcake that everyone loved. I will definitely be visiting again. Thank you!

I went for sauna purposes, but it was the past 1 in the sauna that I can share! However, it is difficult to enjoy the sauna slowly because there are many children in the facility

The resort hotel on the mountain is not very convenient. You must drive by yourself. There is nothing to eat on the mountain. The most important thing is that the hotel hot spring is not in your own store. It takes 10 minutes to walk to the opposite bath. The hotel room is very old and the toilet is small. Older English design.

I was able to stay in a single on a business trip. Acacia put honey in the room as a present. Impressed! There was a hot spring and a sauna, which was the best.

Stayed in March 2024. I have stayed at this hotel many times. This was the first time I booked through Trip.com. The website said it was a one night, two meals plan, but when I arrived at the hotel, I was told it was a one night stay without meals. We argued over the counter, but no one could come to an agreement. I called Trip.com and explained the situation. They admitted that I had booked a one night, two meals plan, but the hotel had received the reservation information from the wholesaler, Rakuten Travel, so I decided to hang up and wait to confirm with Rakuten Travel. When I called back, Trip.com proposed that I pay the hotel for two meals at once, and then Trip.com would transfer the amount later. There was no guarantee that the money would be transferred, and if it wasn't transferred, it would be a loss for us, so it was not a very good idea, but dinner time had already started, so I accepted it. I paid for the meal at the front desk, ate, and sent the receipt to Trip.com from my room. After I told them my transfer details, the amount was transferred the next day, so there was no expense for me, but I hope this never happens again.