Hotel Dengan Pools di Nagano Prefecture, Japan

if you plan to ski at madarao kogen, this is the hotel to stay in. hotel offers good discounts for chair lift tickets. Room are a little old but of decent size and clean. its has a public hotspring bath which also has a small cold pool. We had dinner at the soba / tempura restaurant. food was good and staff v friendly. Breakfast was great w good view. the only compliant is there is only 1 coffee machine and might need to queue up for it.

Check-in and check-out times are really outrageous at this hotel. For what you are paying, I believe, is mainly the hot springs, easy ski rentals (extra fee) and depends if you choose their food or not, but the breakfast is very short time. The rooms look and are very cheap. Their pillows feel like worthy of $10 value. The bathroom area is not dimmable. The check-out time is at 10am unless you pay 2000yen per hour haha for longer time. Breakfast is only until 9:30am haha. I won’t say more but this was worth of a review.

出張でシングルに泊まれせて頂きました。 部屋中にアカシアはちみつをプレゼントに置いてました。感動！ 温泉、サウナもあって、最高でした。

I would like to take a moment to express my sincere appreciation for the excellent service provided by one of your hotel staff members, Ito-san. During my stay in Hirugami No-Mori, Ito-San went above and beyond to ensure that our experience at your onsen/hotel was a memorable one. Despite the language barrier, Ito-san's attentive nature and willingness to go above and beyond to assist me in navigating the area made a significant difference in my stay. Her use of Google Translate to communicate with us was impressive and demonstrated her dedication to providing top-notch service. I was thoroughly impressed with her professionalism, positive attitude, and exceptional customer service skills, which were evident in every interaction I had with her. Her talent is remarkable, and I hope that your hotel will continue to support and develop her professionally. Please convey my heartfelt appreciation to Ito-san, and please recognize her outstanding work. She is a true asset to your onsen/hotel, and I look forward to visiting again in the future. Thank you for providing me with a memorable experience, and I wish you and your team continued success.

Loved every moment of our stay here. Buffet food and the onsen was really nice bonus right after a skiing session . Room was small but we only went back to the room for sleep so no complaints. My only complaint is it’s hard get to Iiyama between 9-3 pm and after 5pm since shuttle bus stops so plan accordingly or get a rental ca

酒店房間寬敞房間有私湯温泉。裝修高級細緻，服務貼心熱情。品嚐了酒店的法式和意式晚餐套餐，非常美味細緻，至少米其林一星的級別。酒店唯一缺點就是裏輕井澤較遠，不過酒店有免費專車接送去御代田火車站，坐火車去輕井澤大約15分鐘。這家酒店是低調奢華的代表，級別不輸虹夕諾亞，性價比很高

Hotel is new and there is a small ski slope nearby with limited number of course. Location is quite far away from Karuizawa and road condition not good for night driving. There isn't much nearby except for the small ski park but hotel room and facilities is quite good and new

2024.3宿泊。このホテルには何度も泊まっている。今回は初めてTrip.comで予約した。サイトでは一泊二食のプランだったが、ホテルに着いたら素泊まりとのこと。カウンターを挟んでそれぞれ主張したがらちが明かず。Trip.comに電話して状況を説明。一泊二食プランで予約していることは認めたが、ホテルには卸の楽天トラベルから予約情報が届いており、楽天トラベルに確認するため一旦切って待つことにした。折り返しの電話でTrip.comから、一旦当方が二食分をホテルに支払い、あとでTrip.comからその金額を振り込むという案が提案された。振り込まれる保証はなく、もし振り込まれなかったらこちらが損するだけ、とてものめる案ではなかったが夕食の時間は始まっており受諾した。フロントで食事代を支払い食事をし、部屋から領収書をTrip.comに送付した。 当方の振込先を伝えてから翌日には金額通り振り込まれており当方の出費はなかったが、二度とこのようなことがないしていただきたい。

リフォーム済みの和洋室、アネックス館の7階湖側に泊まりました。畳にツインベッドで、窓際は丸いローテーブルと座布団でした。あちこち古さを感じるリノベで、部屋のお風呂は使わないにしても見ないほうが良いです。使わないけれど、昭和の風呂場です。小さいお子さん連れが多いので、旅行に行きづらい赤ちゃん連れ家族ならば良いかも。私達は中年夫婦二人でしたので、全てが向きませんでした。次回は静かに食事が出来て静かな部屋、ちびっこの走り回らないお風呂のホテルにします。私達が良く調べずに泊まってしまったので仕方ないです。ホテル自体は外人の雇用、身障者の雇用、地元の人の雇用など積極的にされているし、バイキング料理のメニュー等とても研究しているのだと思います。白樺湖あたりのホテルでは独り勝ちですかね。

Le Grand Karuizawa Hotel & Resort is a perfect place for great views, relaxation and luxury retreat. We stayed on the top of the resort where the view of the Asama Mountain is breathtaking. The room is spacious but cozy. The dinners were very good. We stayed two nights (half board), the two fine-dining French dinners with local ingredients we had were superb. The courses served at the dinners didn’t have any repeat. I will definitely come here again for other seasons.