Hotel Dengan Pools di Marrakesh-Safi, Morocco

On the day of check-in, I arrived very late and said that I wanted a quiet room, so I was sent to the innermost corner. When I entered the door, the curtains were not tight, and I felt that it was even worse. I asked for a room change. Fortunately, changing the room was fairly fast, but the room downstairs was changed, because there was a block on the second floor balcony, so the lighting was not good at all. The three meals I ate didn't have a day because the breakfast ended at 10 o'clock. The lunch and dinner were similar, and there was nothing to eat. I didn't see any seafood except grilled fish. The pictures were deceptive. There are quite a few places to play, but the water in another pool with a slide is cold, so it can only be displayed.

The stay was excellent. In the heat of late July, in a hot and crowded city, Palais Moulay Said was ”our” home sweet home to return to—a cool respite between sightseeing outings. All the staff—from the reception and support teams to the bar, restaurant, and pool personnel—were consistently helpful and friendly. The convenient and tasty meals were a real plus! The rooms could have used a bit more light, but they proved very comfortable and were always clean—just like the rest of the hotel, which was always spotless.

The room was clean and spacious. However, the only major issue is that the hotel is undergoing renovations. The construction site is directly overlooking the pool. The noise from the works starts early in the morning!!! Avoid this hotel until the renovations are complete!!!

From the moment we arrived, we were made to feel like part of the family. A huge thank you to Aziz at reception and El Houssaine, who were both absolutely exceptional. Their kindness, warmth and genuine care made our stay so special. They didn’t just provide great service, they made us feel like we were staying with family, and that’s something we’ll never forget. We came to celebrate our anniversary, and without us even asking, they surprised us by setting up a beautifully romantic dinner table. It was such a thoughtful gesture and made our celebration incredibly special. It’s the little touches like this that create memories that last a lifetime. One evening, we got back from the Medina in the early hours after an adrenaline filled adventure exploring the bustling streets and markets. We mentioned that a nice cup of tea and some biscuits would be perfect to help us unwind, and by the time we arrived back, Aziz already had everything waiting for us with a smile. It was such a simple but incredibly thoughtful gesture that perfectly sums up the level of hospitality we experienced throughout our stay. A special thank you also goes to Yousara, for her warm greetings every single morning. The breakfasts were fresh, delicious and prepared with so much care. Starting each day with wonderful food made every morning something to look forward to. Thank you as well to another wonderful Aziz (who served us in the restaurant). Every day he looked after us so well, and when he realised our phone charger wasn’t working, he kindly lent us his own charger without us even having to ask again. That level of kindness and generosity says everything about the people who work here. And to the wonderful gentleman who welcomed us each morning at breakfast with a big smile and great energy, you made every breakfast feel special and set the tone for the day. We never forgot your warm welcome. Thank you for always making us feel so at home. The lunch and dinner deserves a special mention too. The chef is simply outstanding! Every meal was fresh, beautifully prepared and full of flavour. Honestly, the food here was far better than what we had at several of the rooftop restaurants in the Medina. We’re already missing every meal! The rooftop is something truly magical. Watching the sun set with the Atlas Mountains stretching out on one side, while the moon slowly rose above them as the sun disappeared on the opposite horizon, was breathtaking. No words, and certainly no photographs, can do that view justice. It’s something you simply have to experience for yourself. The hotel itself has everything you could want, stunning views, wonderfully comfortable beds, peaceful surroundings and an atmosphere that instantly helps you relax. It truly felt like a home away from home. To Aziz, El Houssaine and the entire team, thank you from the bottom of our hearts. You didn’t just make our anniversary special, you made our whole trip unforgettable. Your kindness, professionalism and genuine hospitality are what make this place so unique, and you are all a huge credit to the hotel. This wasn’t just a hotel stay, it was an experience we’ll treasure forever. We already miss everyone and can’t wait to return. In fact, we’re already looking at booking our next trip, and this time we’ll be bringing our friends and family so they can experience this incredible place and meet the amazing people who made our stay so memorable. See you again very soon! Harpreet & Kay

The staff were very welcoming and friendly overall. We got a spacious room and the bathroom was huge. Cleanliness was top notch. There are a lot of swimming pool, and we never had a hard time finding sunbeds available. The interior heated pool was beautiful and very calm because it is adult only. We enjoyed the padel court and the other facilities. We had a lot of fun at the Aquapark (plenty of water slides to choose from). There are three main restaurants (Asian, Morrocan and ”international”). The Asian buffet is quite smaller and didn't have a nice range of dishes. The international one is bigger and has more choices but tends to be repetitive. The Morrocan was also a bit small but the quality was great. Overall food was ok. There are some animations throughout the day (ends at 10pm ish) for the kids and for adults which were pleasant and fun. We spent a great weekend and made good memories at this hotel. We definitely recommend!

The service is very good. You can go to the spa and soak in the hot springs. The service attitude is very good. Most of the staff can speak English.

This is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!

We arrived at 1am after our flight was delayed. Our taxi driver called the contact number I had, and just two minutes later a lovely gentleman arrived to let us in, show us to our room, and ask what time we would like breakfast by the pool the following morning. What a beautiful Moroccan home it was! Our room, with its balcony overlooking the pool, was lovely—very cosy, clean, and comfortable. The air conditioning worked perfectly, keeping the room nice and cool, and the whole place was peaceful and quiet. Every morning, we enjoyed a delicious homemade breakfast by the pool. Our host couldn't have been more helpful throughout our stay. He was always checking that we were okay and asking if there was anything he could do to make our stay even better. The free Wi-Fi worked perfectly, making it easy to keep in touch with family back home via WhatsApp. We were also told we could store the drinks and water we bought each day from the small supermarket just a two-minute walk away in the kitchen fridge/freezer, so they were always lovely and cold when we needed them. On two occasions, our host made lunch for his family and friends and kindly invited us to join them. We enjoyed delicious homemade Moroccan tagine, which was such a thoughtful gesture and is a memory we'll always treasure. The day before we checked out, I explained that we had a 9pm flight the following evening and asked if it would be possible to stay until around 5pm, or whatever time was convenient, so we could shower and get ready before travelling home. His response was, ”No problem—whatever time you like.” That was the answer to most of our requests. They are incredibly flexible and genuinely want their guests to be happy. I had a wonderful four-night stay with my daughter. She thoroughly enjoyed the authentic Moroccan experience, and we met some lovely people relaxing by the pool. From the moment we arrived until the moment we left, everything was perfect. I would 100% recommend this place to anyone looking for a warm, welcoming, and authentic stay in Morocco.

This is an absolutely stunning Riad. I cannot praise it enough. The courtyard is beautiful and full of trees and plants. The restaurant shares this space and is a wonderful experience to have breakfast, lunch or dinner among the trees and plants. We stayed in room Orientalle and it is just incredible. There is a balcony over the pool and plenty of room to relax. The artwork is also stunning, not just in the room but all over the riad. It is like staying in a museum. There are also many patios to relax in although we could not make full use of them as the weather wasn't great. The real stars of the Riad are the staff. They are simply amazing. Ahmed looked after us so well. Sorted out our transfers and organised a tour of Marrakech, booked a restaurant for is. Would always ask if we were okay was always ready with a tip or helping on what to do or where to go. When he wasn't there Khalid did the same. Khalid is also very friendly and helpful. It was great having them in reception just before you went out. As we had come to celebrate our 25th Wedding Anniversary Ahmed had decorated the room with petals and had also arranged a bunch of roses for my wife. He also organised a special vegetarian dinner in the restaurant for us Housekeeping led by Latifa were great and the room was cleaned very well and repeatedly decorated with rose petals. Breakfast is a traditional Moroccan one and is very good. The star is however Oussama, our waiter. He looked after us every day and insisted we try everything and made sure we had a good breakfast. He is a very genuine person and truly wants you to have a good time. When we had dinner at the restaurant one evening he made sure we couldn't eat another crumb. A truly kind and sweet person I cannot praise the Riad and staff enough. It is not the cheapest place but for my wife and I it was worth every penny. The memories we have will last for ever. We will return

We didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.