Perfect location, very comfortable
We checked out early and there was no water in the shower, also our room has electric kettle but other room has none. No teaspoon, if we want to make coffee. Otherwise it’s all good.
The stay was made even more memorable by the excellent breakfast and dinner buffet, offering a wide variety of delicious options that catered to every taste. We really enjoyed our meals while taking in the stunning view of Mt. Mayon.
We had a wonderful stay in the heart of Naga City! I booked a room for myself and my five kids, and they had so much fun at the pool. The food was also really good, which made our stay even more enjoyable.
The location is perfect—just walking distance to E-Mall and Plaza Rizal in Naga City. The staff were accommodating, approachable, and friendly throughout our stay. Our room was very clean and well-organized.
Overall, it was a great experience, and we would definitely stay here again!
All Staff was accommodating, helpful and friendly. I booked a room with mayon view but according to them the room they received that I booked was just a de luxe room without mayon view. I received a great customer service tho with the polite reception staff. She gave me some options and with a minimal fee I got the room that I wanted. Thank you Miss receptionist sorry I have difficulty with names but I really appreciate your service and to the waiter too who served us pork pinangat at the restaurant. Kudos to you all!
the staffs are very accomodating. they will greet you once they see you walking around the hotel. the amenities are good they even give you what you requested. i really love the smell of their shampoo and body wash ☺️. the breakfast buffet is soo good! and it is included in the hotel fee. the pool is very clean and they allow us to get a mango from the tree beside the pool. my husband and i really enjoyed our stay at your hotel. we’ll sure be back soon! thank you from guards to hotel staff ❤️
The place is nice. Easy to find. No hidden charges.
The staff don't know how to say no. 🫡
They will cater to your needs.
The pool is cold. I hope they will make it warm especially at night.
Some features might need maintenance. Like the CRs.
Overall, it was a really good place to stay before we went to the hot springs nearby.
Terletak di Mercedes, The Lei's Hotel and Beach Resort mempunyai kolam renang luaran, kawasan pantai peribadi, teres, dan WiFi percuma di seluruh tempat penginapan. Menawarkan khidmat bilik, tempat penginapan ini juga menyediakan tetamu dengan taman permainan kanak-kanak. Resort ini mempunyai bilik keluarga.
Dengan bilik mandi peribadi yang dilengkapi dengan bidet dan kelengkapan dandanan diri percuma, bilik di The Lei's Hotel and Beach Resort juga menyediakan tetamu dengan pemandangan kolam. Bilik-bilik di tempat penginapan ini mempunyai penyaman udara dan meja.
Sarapan Asia tersedia di The Lei's Hotel and Beach Resort.
Lapangan Terbang Naga adalah 110km jauhnya.
2 days of uma experience was awesome. Customer service is on point. The staff were professional and courteous. They also offered complimentaries which delighted us. The facilities are also user friendly and the place is good for a toddler to walk around. Very good experience and will likely book in the near future.
Upon arrival in the hotel we were warmly greeted and helped by the staff of the hotel, they very friendly and accommodating. Serrvice is utmoat excellence the only problem is that the rooms needs to be updated, it needs to be cleaned, restroom needs to be maintained. When we reached our rooms there are no towels and when it was delivered it is like beige already because it is too old. The food served is also decent, this hotel is nearby a good place with lots of reataurants out side. I hope they can update the hotel soon. They have such a good spot and it just needed to be renovated. By the way we saw a cockroach in the room also but again the staff helped asap. I will still consider my stay here very good because the people are really nice. And anyway the bed is not dusty. So all good.
Hebat
42 ulasan
9.0/10
Harga bermula
TWD 2,307
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Pools di Bicol
Terokai Ulasan Tetamu Hotel di Bicol
Lihat semua
7,7/10
Good
Ttravel_svetaThe hotel isn't brand new, but it's clean and very comfortable. The rooms are spacious, the bed linen is spotless, and everything you need is provided, including pool towels. Yes, there's a canal or river nearby with a bit of a smell, but you couldn't smell it in the rooms or by the pool at all. It didn't bother us or cause any issues. The breakfasts are superb, highly recommend them – a great selection and everything is delicious. We also tried the buffet lunch and dinner, priced at 400 and 500 pesos respectively. It's Filipino cuisine and very tasty; we really enjoyed it. The hotel has its own parking, which came in handy as we rented a car. We also went for a foot massage at the spa, highly recommended at 600 pesos per hour. The staff are friendly and helped with everything. There's a free airport transfer service, just make sure to book in advance. Honestly, I don't understand the low ratings for this hotel. It's a decent place with good service.
GGuest UserIf you're looking for a volcano view from your room's balcony and aren't too particular about quality, this place is a good choice, though it's already considered the best hotel in the area.
Check-in is strictly at 2 PM; no early check-in, but you can store your luggage. Our corner room was quieter and had a better view.
The hot water takes a very, very long time to come on. The bedding and mattress weren't very comfortable, and the bed felt quite small.
For the price, the cleanliness is just average, comparable to a budget or mid-range guesthouse in China.
AAnonymous UserUpon arrival in the hotel we were warmly greeted and helped by the staff of the hotel, they very friendly and accommodating. Serrvice is utmoat excellence the only problem is that the rooms needs to be updated, it needs to be cleaned, restroom needs to be maintained. When we reached our rooms there are no towels and when it was delivered it is like beige already because it is too old. The food served is also decent, this hotel is nearby a good place with lots of reataurants out side. I hope they can update the hotel soon. They have such a good spot and it just needed to be renovated. By the way we saw a cockroach in the room also but again the staff helped asap. I will still consider my stay here very good because the people are really nice. And anyway the bed is not dusty. So all good.
AAnonymous UserGood location. Disappointed for the service, a manager told us that it would not be possible to have a late check out without making efforts to find an alternative solution and barely looking at the PC.
GGuest UserExcellent service from Front Office, housekeeping and restaurant staff and nice location. But this hotel needs to bring up the cleanliness and upkeep of the room. Our room was full of cobwebs under shelves, exhaust fans and corners. Bathroom is terrible. Cloudy water, moldy sink and shower stall and oh my God toilet bowl is terribly dirty. Both rain shower and hand-held shower are not functioning properly. I had to borrow pail and scoop. Fridge/minibar is rusty. Wall paints chipped off. Stained linens. I suspect there is bedbug too. 2 of us noticed bite marks on our legs, hands and arms. The only complementing factor is really the staff service.
GGuest User2 days of uma experience was awesome. Customer service is on point. The staff were professional and courteous. They also offered complimentaries which delighted us. The facilities are also user friendly and the place is good for a toddler to walk around. Very good experience and will likely book in the near future.
GGuest UserI booked for 3 persons per room, with 2 breakfast so I was expecting to pay only for the additional breakfast of the extra person (no extra bedding requested), but was asked to pay for the full extra person with breakfast and no senior discount. I may have misunderstood, but the booking choices via Trip were also misleading (2person/room w/ 2 breakfast; 3persons/room w/ 2 breakfast; 3 persons/room w 3 breakfast; I chose the 2nd option).
Room service took a very long time, more than the promised 45mins.
One of the assigned rooms had a broken doorknob that wasn't fixed since it was on one of the connecting rooms.
DDrakeVinceExcellent rooms and bathroom, although the bar bathrooms were ok I guess... Amazing view from
the 2 infinity pools and the location near the beach was perfect. Our Butler, Ate Georgina was very kind and helpful. She even gave us a hike to her hometown and the food there was awesome!
The only downside was that we came a few days after a hurricane so some services were closed, though we were advised about the situation prior and we were okay with it.
I recommend coming here on your holidays to the Philippines!
EEstellaLaleoWe had a wonderful stay in the heart of Naga City! I booked a room for myself and my five kids, and they had so much fun at the pool. The food was also really good, which made our stay even more enjoyable.
The location is perfect—just walking distance to E-Mall and Plaza Rizal in Naga City. The staff were accommodating, approachable, and friendly throughout our stay. Our room was very clean and well-organized.
Overall, it was a great experience, and we would definitely stay here again!
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