Hotel com excelentes quartos, a comida é ótima e o atendimento muito bom, em especial jovens muito atenciosos, tais como na recepção: Joana e Bárbara. No restaurante: Beatriz, Daniela, Bruno e Paulo.
Tive a oportunidade de conversar com eles e sempre muito prestáveis. O Hotel tem um ótimo SPA, perde apenas por ficar no exterior e pela falta de ginásio.
Outra coisa que achei bom foi o WC, com chuveiro e muito moderno.
O serviço do hotel continua 100%.
Os funcionários são sempre prestativos e atenciosos, o pequeno-almoço sempre muito bom e bem variado. O conforto do quarto excelente, a limpeza também excelente. Os jardins bem cuidados,piscina e o jacuzi sempre com agua quentinha. A paisagem circundante é linda, com o Rio Caima bem ao lado do hotel, ótimo para uns passeios a pé ou de bicicleta.
No restaurante o serviço de atendimento tem vindo a melhorar, já não se espera para ser atendido imenso tempo como antes. Quanto a qualidade da comida, no meu ponto de vista(visto que sou cliente frequente do hotel/restaurante), ainda está muito aquém do que já foi um dia, que era muito boa.
No geral, o hotel para mim é um excelente lugar para uma escapadinha de descanso.
El hotel estaba impecable, la atención fue excelente y muy rápido el check in. Lo único malo que estaba un poco retirado y que no está cerca para ir a visitar sitios. Parking en la puerta del hotel de manera gratuita y muy accesible si llevas maletas o carritos.
If someone is looking for a non-commercial place, but at the same time warm, friendly and naturally composed, then this is a 100% sure choice: without the advantage of form over substance, excellent cuisine (I recommend buying the HB option, it's worth it!), very friendly staff, no crowds and full harmony with the surrounding nature. The location on the lagoon itself adds an additional touch of nature. Away from the hustle and bustle, without rushing. You may get the impression that time slows down here a bit, or maybe it flows differently?
O staff foi super atencioso e amável. Sempre atentos ao hóspede. Adoramos o hotel, e sem dúvida que voltaremos no Verão para conseguir usufruir da piscina exterior.
The hotel was able to accommodate a slightly early check in. The room itself was clean but the carpet stained.
Outdoor pool was under renovations and made use of the indoor pool and hot tub (make sure to reserve a time slot upon check in).
There is free parking on the street or in an underground garage that has a very steep ramp.
Breakfast was decent and had eggs, mushrooms, sausage, yogurt, and pastries. The coffee could have been better.
simpatia da receção
disponibilidade de ginásio
acesso à piscina pelo hall do hotel e atravessando o bar
pequeno almoço fraco - apenas 1 variedade de queijo e de fiambre, iogurtes com acondicionamento desadequado
A grand hotel in the old style. It was undergoing significant renovation while I stayed, so they're clearly making an effort to remain competitive. Staff was courteous and helpful. The dinner in the restaurant was tasty and filling at a good price. All in all an excellent value. My only complaint is the strong musty odor in my room. Fortunately the weather was good so I could open the windows wide, but the hotel really needs to eliminate the source of the smell.
I didn't know before visiting Luso that it's famous for the quality of its water. The photo show the spouts in the center of town where locals come to fill their containers.
Hotel extraordinário, com ambiente muito acolhedor e harmonioso. O staff são de um profissionalismo. Quanto ao SPA é maravilhoso, as profissionais são excelentes.
If someone is looking for a non-commercial place, but at the same time warm, friendly and naturally composed, then this is a 100% sure choice: without the advantage of form over substance, excellent cuisine (I recommend buying the HB option, it's worth it!), very friendly staff, no crowds and full harmony with the surrounding nature. The location on the lagoon itself adds an additional touch of nature. Away from the hustle and bustle, without rushing. You may get the impression that time slows down here a bit, or maybe it flows differently?
We stayed for one night only. We booked a spar day which was great. Hotel staff was friendly. Room very clean. Breakfast was amazing lots to choose from
GGuest UserThe cleaning ladies are very friendly. Carina, who is at the reception, is very friendly and very helpful, in contrast, I only have to point out the staff who were serving breakfast. I asked if I could have a table next to the window, since the tables that were prepared were all on the opposite side, they said yes, that I could take the dishes and take them to the other table. I did so, and sat down at a large table (I had only noticed these tables next to the window). When I went to get food, the two employees, who were always in the middle of the room, told me to use smaller tables. The room was quite empty, and from the number of tables prepared it was obvious that few customers were waiting, who would not use all the tables, as happened. The attitude of these two employees did not sit well with me. They could have taken the trouble to at least indicate the tables they wanted the customer to sit at (at the time I didn't notice the tables because they were on the side). They waited for the customer to change, and, in a law of least effort, they indicated that they had to change tables again. This difference in attitude from the reception to the restaurant makes all the difference in service.
Very clean and heated room with regulation. Very silent.
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