Hotel Dengan Pools di Western Region, Uganda

We had fully prepaid our one-night stay (almost €500) through Trip.com five months before arrival. At check-in, the hotel insisted that they had not received the payment, even though we showed our prepaid confirmation. I understand that issues between hotels and booking platforms can happen, but what was unacceptable was how the situation was handled. We were left waiting in the lobby for about 30 minutes and were not allowed to check in or access our room until the payment issue was resolved. Eventually, we were forced to pay the full amount again, at a higher price than our original booking, simply because we had no other option. The duplicate payment was refunded a few days later after contacting Trip.com. What was even more surprising was that the staff told us this happens regularly with certain booking platforms. If they already know about this issue, they should have a better procedure instead of making guests pay twice and treating them as if they were trying to avoid payment. For a hotel in this price range, I expected a far more professional and customer-focused approach. The problem itself was unfortunate, but the way it was handled left a very poor impression.

Great pool. Rooms are spacious, good quality, clean. luxurious feeling. Rooms are situated aorund the pool which creates a lack of privacy.

During our two-week trip to Uganda, this was the second-best hotel we've ever stayed at. It's simply an out-of-this-world place. We didn't even expect to enjoy our stay so much. The panoramic view of the wild bush from our room, the hotel grounds, and the pool was absolutely stunning. We took a million photos. In the evening, hippos came right onto the hotel grounds, and the staff helped us find them and take photos. It was an unforgettable experience. The food was delicious, absolutely amazing. The prices were reasonable. The hotel design is beautiful, the beds are comfortable, it's clean and quiet, and we didn't lock the doors—we trusted the hotel. Every staff member made our stay unforgettable, for which we are very grateful. On the way to the hotel, we saw herds of elephants and buffalo. It was amazing to watch the elephants and listen to the hippos from the pool. I highly recommend this hotel.

The hotel is very comfortable and very comfortable. The hotel was very comfortable and clean, the hotel was very well located and the hotel was very good at a very reasonable price. Super breakfast I recommend without hesitation and I will return to it with pleasure !