Hotel Dengan Pools di Mississippi, United States

We never previously stayed at a LaQuinta and I can assure you we never will again!!! We were lied to about the room by the front desk person who got off at 3 p.m. The first room we were in, that the front desk person lied about and moved us to, appeared to have water coming up through the floor. When we entered the room water was puddles under the bed and around two sides of it. We cleaned it up except for the part to show the water was clear and not a mess made by our dog. When we tried to call the front desk, the room phone did not work at all not even a dial tone. While waiting for the front desk to change our room, we flushed the toilet and it was like a floodgate of water started appearing from the floor. Getting back to the front desk girl lying to us. I told her that I cannot physically climb stairs because she was telling me i would have to climb 3 flights of stairs dur to problems with the elevator. We were told that though the room would be a queen bed, instead of a king, it was not as far to walk as the elevator and it was a drive up room. Well, let me tell you, we passed the elevator on the way to the room and it was all the way to the end of the hallway. Also, from the after 3 p.m. desk clerk, who straightened out the first desk clerk's mess and who did not lie to us, we found out this LaQuinta has NO drive up rooms!!! I has prepaid our room with no mention of a fee for our dog. So, in addition, this dishonest front deskperson charges us a $25 fee for our dog. When we checked out today, my husband asked for a receipt and the dishonest front desk person told him it would be emailed to us. Honestly, at this point we do not trust that our credit card information is secure and has not been lifted. Given all of this, we will NEVER stay at any LaQuinta again and will actively discourage our friends and family from staying in any LaQuinta.

I booked my stay at IP Resort Casino through trip.com and it was the first time I had used this site. I got a fantastic price for my stay but was a little nervous that it was too good to be true. I needed to change my reservation to check in a day later than originally planned. Was super easy to do. Once I got to the IP to check in at the mobile kiosk, I got a message stating ”reservation date mismatch”. No worries, go to the front desk. The lady at the desk states that they don't have my reservation. They showed my original check in date of July 8th, but I was put as a ”now show”. I informed her that I had changed my reservation to check in on July 9th. Showed confirmation email, etc., nope they don't have a reservation for me. She gets the manager La Sara who tells me same info. Basically, the whole thing is out of their hands and I need to contact trip.com. Now, by this time I am so frustrated. Mainly because we had multiple people in our group who had also booked through trip.com and changed check in dates and had already checked in with no problem. Well, long story short- I get with trip.com, they call hotel and iron out the issue. Turns out that the error was on the trip.com side when I changed my reservation they never notified the hotel. Thankfully there were rooms still available and they were able to check me in. Trip.com went out of their way to make it right, and so did La Sara. This woman was fantastic and SO helpful. She helped turn what could've been a horrible experience into a great stay. She and I ended up chatting for a while afterwards and ended up we had a lot in common. Kudos to La Sara and trip.com's customer service for making everything turn out fantastically.

Great Service ! Quick booking! Respectful Staff!

The grounds and exterior of the White House hotel is wonderful. However, other features of this hotel leave something to be desired. Firstly, if you're looking for a place to unwind by the pool with a great ocean view, you're in luck, but unfortunately the pool is not heated. The dining room was unavailable due to ”construction” or ”remodeling,” so any food ordered (which was good) either had to be room-service or eaten at the bar. I stayed in a standard room with a king bed, which was not very comfortable. The vanity light in the bathroom was only half lit, making shaving difficult. The TV in the room was old and the back light seemed to be going out. There was a small 3 drawer dresser for clothing, but other than that, really nothing other than the nightstands to set things on (but there was a very small bistro table for the coffee maker. And the most frustrating part, the AC unit either made the room VERY cold or VERY warm. The uncomfortable bed, with thin covers and a bipolar HVAC made getting good rest impossible. For the same price or less, I could have stayed at one of the casinos with better amenities and more comfortable rooms.

I booked with trips.com and it specifically says deluxe room with balcony vs standard room with balcony . I spoke with manager concerning this and she said show me the email or go to trips.com . I tried to pull it up but it find not and I clearly told her I paid more for the room and she said , the room I wanted was cheaper but did not honor it . She told me the price change if I changed it .. I have worked for hospitality over 15 yrs and never encountered someone not so accommodating .

The hotel was in a great location. There were plenty of restaurants and shopping places. The young man that checked us in was very pleasant and friendly. I did not eat at the hotel because the breakfast was very pricey, and I travelled with several people so I couldn't afford to pay that price for everyone. I have always stayed at Holiday Inn and never had to pay for breakfast. The room was nice but the person in the room either in front of me or behind smoked all night. I coughed and sneezed because of the cigarette smoking. I tried to cover my head, lay on the other end of the bed but it didn't help. I left with a very sore throat. When checking out the young lady at the front desk was not so friendly, she was working on something on the computer and kept her head down for a long time before she finally asked could she assist me. She never asked me about my stay. I had questions about my bills that was not explained before I booked the hotel, she did explain to me the various charges although, I totally disagreed with them.

Somewhat disappointed. We understood that the check in time was at 4pm. However , upon arrival, our room was not ready and we had to wait over an hour for our room. There were a lot of us waiting. Somehow they did not have enough housekeeping staff to clean the rooms that were obviously vacated at 11am as I understood, that was the check out time. As we finally got our room at the 5th floor, we came upon multiple available rooms that were available that needed cleaning. We presumed they needed cleaning because the doors were left open. We actually took a peek inside. I should say, I should give them credit. They gave us free dinner or breakfast. We really were not able to take advantage of the dinner offer since after checking into our room, we rushed to gamble at Beau Rivage. Our breakfast actually came with our booking.

Nothing special near the hotel, a normal motel, very satisfied

Front desk staff for dayshift is always friendly and so helpful. Unfortunately, mid-shift only has one staff member working the desk and they were not available for 20-25 minutes upon arrival due to helping other customers upstairs. The room was clean, but the sink was slow draining and almost overflowing. Front desk did make maintenance aware so it would be fixed for the next customers who occupy that room. There was quite a bit of dust on the access panel to the tub right beside the toilet. Most disappointing is that the printer in the lobby/lounge area doesn’t work and I needed to print documents for a training I was attending. Overall I will stay here again, mostly because of the staffs cheerful disposition and willingness to assure my stay is the best.

While the staff was very friendly and helpful, This location did not meet our expectations , The rooms were not the same as the photos which was disappointing not the end of the world . The first room we received was covered in lady bugs , and smelled like dead bugs , there was a nest of them in the corner of the room as well as many dead ones all over the room. The kind lady at the front desk got us another room , but the new room was not very clean , there was lots of hair all in the shower and all over the bathroom, After being on the road for 12 hours we cut our losses and went to sleep . I have stayed at many Hiltons and this was honestly the dirtiest one I have seen so far . Very disappointed .