Hotel Dengan Pools di Phu Tho Province, Vietnam

Luyen, Luong, Minh, and Huong were incredibly kind and helpful. All the staff at this resort were friendly, and there was so much to do because of the resort's large size.

Title: Exceptional service and hospitality! I stayed at this hotel for two nights during my trip to Vietnam, and I had a truly wonderful experience. I was especially impressed by the service from the front desk staff member, Bùi Thị Thản. She kindly upgraded our room for free, which was such a lovely surprise and made our stay so comfortable. Thanks to Bùi Thị Thản’s attentive care and warm hospitality, our trip was even more enjoyable. Thank you so much! Although the hotel is a bit far from the airport, I highly recommend it to everyone. I would definitely love to stay here again when I visit Vietnam. Tiêu đề: Dịch vụ và lòng hiếu khách tuyệt vời! Tôi đã có kỳ nghỉ 2 đêm tại khách sạn này trong chuyến du lịch Việt Nam vừa qua và tôi đã có những trải nghiệm thực sự tuyệt vời. Tôi đặc biệt ấn tượng với sự hỗ trợ từ nhân viên lễ tân, bạn Bùi Thị Thản. Bạn ấy đã rất tốt bụng khi nâng hạng phòng miễn phí cho chúng tôi – một bất ngờ vô cùng dễ thương đã giúp kỳ nghỉ của chúng tôi trở nên thoải mái hơn rất nhiều. Nhờ sự chu đáo và lòng hiếu khách nồng hậu của bạn Bùi Thị Thản, chuyến đi của chúng tôi đã trở nên ý nghĩa hơn gấp bội. Xin chân thành cảm ơn bạn rất nhiều! Dù khách sạn hơi xa sân bay một chút, nhưng tôi vẫn nhiệt tình giới thiệu nơi này cho mọi người. Tôi nhất định sẽ chọn khách sạn này nếu có dịp quay lại Việt Nam.

I booked a 2-bed room for about 4.100.000 VND/night. When I arrived at 16:00, I received a room that was not in line with the picture I booked, I asked the staff to change a 2-bed room, the staff said there was no room, had to wait 30p-1 hours to have a room. I was very tired so I couldn't wait. The staff didn't show a mistake but told me in a very cold voice. ”There is no room, if you want to change, you have to wait ...” I was disappointed with some money spent but returned the service attitude that was not worth it.

The hotel pretty much lives up to its description. The room was good and clean: crisp bed linen, towels, and toiletries – all up to standard. The breakfast was very good for Vietnam, with a buffet that offered a good variety. We also had lunch at the same restaurant and really enjoyed the green salad and pumpkin soup. However, the chicken and corn soup was a bit unusual and not to our taste, but that's subjective. The pool is large and offers a view of the castle (on a clear day). There are a few quirks though: the pool is on one floor, while the spa area, saunas, and fitness center are on another. For some reason, the spa, saunas, and fitness center weren't operating, which was a shame because we would have happily used them on the second day when the weather was bad. There were also some minor issues with the pool area. The lockers in the changing rooms don't have keys, and you only get towels if you pay a cash deposit. This system seemed a bit odd, as usually you leave your room key as a deposit. We found a workaround by going down to the pool in our bathrobes and using towels from our room. But this was also inconvenient because of the high humidity in the city; things don't dry well, so the towels ended up staying wet. In our opinion, the hotel should separate the guest flows: for staying guests, a card deposit for towels, and for non-staying visitors, a separate payment or membership. The front desk staff were very responsive and always helped quickly. We had trouble booking a Grab taxi from Tam Dao to the airport – no cars were available. A staff member at reception quickly helped us solve the issue, and within 10 minutes, we were on our way to the airport. We really liked the hotel and would love to return, as the weather didn't allow us to visit all the places we had planned.

I could not imagine a more perfect place to get away from the stresses of life. A small and intimate resort nestled amongst pomelo and orange orchards. While the location is a bit remote, it was well worth the travel - it truly felt like an escape from the world. The rooms are spotless, comfortable and well appointed. Each detail has been meticulously thought out by the owners, who could not have been more kind or thoughtful. Any request was immediately taken care of. The hotel also boasts a lovely restaurant where the chef makes each meal from scratch - each and every one was INCREDIBLE!! I could not have had a more perfect stay and I hope to return many times in the future. 1000/10 highly recommend. Don’t sleep on this gem! 💎💎💎💎💎

We had a wonderful stay at the villa! The place is beautiful, well-maintained, and very comfortable — it truly felt like a home away from home. One of the highlights was being able to cook our own meals, which added to the cozy, homely vibe of our stay. The caretaker was very accommodating and helpful throughout, making sure we had everything we needed and were comfortable. One suggestion for improvement would be to add lighting inside the pool. While there are two lights outside near the pool, it still gets quite dark at night, which limits nighttime swimming or poolside relaxation. Overall, we had a great experience and would definitely consider staying again. With just a few small enhancements, it could be even more perfect!

I searched Google Maps and drove, but the location was not accurate. There are not many restaurants around the hotel because it is rural. (You have to go out more than 10KM to find a restaurant) The staff at the hotel were so friendly. Room condition is very good. The pool is not well maintained, there is no towel to wipe your body after swimming, and the water temperature is not warm. More than 90% of hotel guests are Vietnamese, most of them are polite when swimming and smell of sweat in the water. I personally don't think I'll visit again because of Vietnamese guests.

Very well looked after, plenty of inclusions on villa stayed, good variety of snacks & drinks throughout the day. Guests had the best view out of all villa. Butler was on hand to assist to every whims. Very impressed. Thank you to all Teams.

I had a wonderful stay at this hotel, and it was the perfect place to relax and unwind. The rooms were very comfortable, clean, and extremely satisfying. One of the highlights was the free orange-picking activity, which was a unique and enjoyable experience. The staff were incredibly friendly, helpful, and accommodating throughout our stay. Overall, it was a fantastic experience, and I would highly recommend this hotel to anyone looking for a peaceful and memorable getaway.