Hotel Dengan spa di Alberta, Canada

After a great time at Emerald Lake, we were able to check in at 2 PM and even got upgraded to a lake-view room. It was lovely to lie in bed and enjoy the view, though it was a bit noisy being right by the elevator. We had dinner reservations by the window, and the view was beautiful; the steak was good too.

I recently stayed at Irwin’s Mountain Inn for a quick winter getaway, and overall, it’s a solid choice for those who want to be in the heart of Banff without the premium price tag of the luxury resorts. What I Loved: The Location: You really can't beat being right on Banff Avenue. It was a quick, scenic 5-10 minute walk to the downtown core for dinner and shopping. Plus, the ski shuttle stop is just steps away, which is a massive plus in January. The Amenities: After a cold day outside, the 8-person hot tub and dry cedar sauna were highlights. They were well-maintained and exactly what I needed to thaw out. The Staff: From check-in to check-out, the service was genuinely warm. They were happy to provide local tips and made the process seamless. On-site Dining: We grabbed breakfast at El Toro Restaurant inside the hotel. The food was surprisingly good—definitely a step above your standard hotel fare—and very convenient on a chilly morning. A Few Considerations: Noise Levels: As some other travelers have noted, the walls are a bit thin. I could occasionally hear activity in the hallways and the hum of the heating system, though it didn't ruin my sleep. Parking: The underground parking is a great perk (especially to keep the snow off the car), but it is limited and quite tight. If you’re arriving late in the evening during peak season, you might have to hunt for a spot. Room Vibe: The rooms are clean and functional, but they do feel a bit ”classic.” If you are looking for ultra-modern luxury, this isn't it—but for a cozy, budget-friendly mountain base, it hits the mark. Final Verdict: A fantastic mid-range option for winter travelers. It’s clean, cozy, and perfectly situated. I’d definitely stay here again for the convenience and the hot tub alone!

Not our first time staying here -but we left with a sense of frustration today! It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so  minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered. Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”. After challenging the charge we were told that no charge would be put through on the credit card. Made to feel like we had “stolen” something when we asked for further clarification on the charge. “No apologies or thank you for staying with us”. Disappointing. Side note - Service in the casino was great - including the restaurant.

My fellow Rotarian and I came for the 2025 Rotary International Conference in Calgary. The stay was pleasant. Service was excellent. Room was cleaned daily which was nice returning to a tidy clean room. Coffee and tea were replenished daily which was great. I will highly recommend to friends and family. The hotel was so close to the airport. Shuttle service was provided to the airport which was convenient. I liked the lobby display ready for the 2015 Calgary Stampede from July 1st 2025 for ten days.

Very good stay. The hotel given us a free room upgrade. Price is reasonable and has free breakfast.

The price was reasonable, and it wasn't far from the downtown core compared to other hotels, which made it easy to get to souvenir shops and supermarkets. Parking wasn't super spacious, but there was always a spot available. There's a gas station right next door, so it was convenient to fill up before parking if you had a rental or your own car. The front desk is in the building right next door, and checking in and out was a breeze. The best part was that the deposit refund was processed immediately. It was a huge relief not having to constantly monitor whether I'd get my deposit back, which is often a source of stress on trips. That was definitely the highlight.

Hotel is a bit far from town but it provides free town shuttle. We booked the balcony room hoping to get a better view. We have rooms with big trees in front. When asked if we can change rooms, he won’t change since it’s not booked direct. The balcony room has little heat as the heater is smaller and the room is colder.

The location is great; bus stop right across the street. The room was nice, with a fridge, micro and coffee maker. The bed and pillows were very comfortable. Very nice landscaping and easy parking. The toilet tissue was a bit hard to find, tucked under the counter. The room would be more attractive if the bed skirts were not so very wrinkled. Staff was super helpful. Would be nice if a continental breakfast was included.

We had a large family room in the basement that was conveniently located next to the spa. Our check in was super friendly and the room was large and very spacious. The kitchen was lovely with lots of special touches. We had a few issues with the room, we booked a family room bath tub and there was no tub. Unfortunately the drain in the shower was disgusting, and the tiles were broken, we asked for another room but they had none available. We were told we could shower in the spa room. The spa wasn’t working and when we got in the shower they’d run out of shower gel. The sofa bed isn’t suitable for anyone as it’s very uncomfortable. Our very small teenager tried to sleep on it and she felt every spring. Despite our issues I would recommend this hotel as the location was good, staff were lovely and the breakfast was decent.