Hotel Dengan spa di Adjara, Georgia

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.

My wife and I stayed here from May 3rd to 8th, 2026. It's a good hotel with an excellent location. We had a room with a sea view, which was absolutely the best. The breakfasts were delicious. However, you have to specifically request toothbrushes, and sometimes they forget to bring them. Also, the exhaust fan downstairs makes a constant, loud humming noise.

I have spent there 4 days. Check-in 15:00, rather late. Check-out until 11:00, its early, be ready for that as well. The apartments are on the 4th floor of the Steps building. I have arrived by plane. The time to get from the airport to the apartments building is about 40 minutes by foot. Or you may take a bus, though its unclear to me how you may pay it the bus without Batumi card that I had. The weather was rainy about 75% of time. Its a typical winter in Batumi. The wifi was working in apartments well. The cleaning done was every day or at least you are asked whether you need that or not. You need to wait quite some time until hot water at the shower starts. Due to bad weather my plane was postponed. The host did not help me with dealing with it, he just wanted to take 30$ whilst we agreed previously on 13$ by 1 more night by phone. So I had to figure out my new plane ticket and leave in a hurry.

The arrival experience was very disappointing. I arrived at 12:30 PM, completed the registration, and signed all the required forms. After that, the receptionist simply stared at me awkwardly before asking, ”Do you know that check-in time is 3:00 PM?” I replied, ”Yes, I know.” He then remained silent, leaving me unsure of what to do next. Eventually, I had to say, ”Okay, I'll find my way.” What disappointed me most was the complete lack of hospitality. There was no offer to store my luggage, no suggestion of a place where I could wait, and not even directions to the lounge. I ended up sitting in the lobby until I approached the Front Desk Supervisor, Polina, who was exceptionally professional. She completely turned the experience around by delivering the level of genuine five-star service I had expected from the beginning. Another concern was the absence of a concierge service. Even more surprisingly, the receptionist did not seem to know what a ”concierge” is. My overall ratings: - Room: 8/10 - Bed: 10/10 - Bathroom: 7/10

This hotel is good, top-notch for its price. The rooms are clean, and they offered daily cleaning, though we didn't need it. The renovation is decent and quite new. There's a spa, which was a real plus after a long journey, with an additional hammam for 20 Lari per person. The pool and sauna are free. The staff are very friendly and welcoming, and everyone speaks Russian, which wasn't crucial for us but is a definite bonus. The view from the window (you don't have to look) is just of the neighboring building, and soundproofing isn't great, but it didn't bother us at all. I recommend it!

The room is a duplex, very spacious and beautiful, and the hotel facilities are complete. The location is excellent, with many attractions nearby, and it's just a few minutes' walk to the waterfront. The service was great, and they were quick to help solve any issues. The only thing to be aware of is the lively band at the bar next door, whose music plays until 12:30 AM. The hotel tried to intervene but it didn't work. I decided if you can't beat 'em, join 'em, so I went to the bar for a bit. I got to see a more free-spirited side of the locals, which I guess was another kind of travel experience.

Overall, the room was quite spacious with a beautiful sea view and a huge bathroom. The panoramic view and the sauna with hammam are definite pros. On the downside, the air conditioning wasn't working, and one of the rooms had an unpleasant smell (like sewage). Otherwise, everything we needed was in the room or brought to us upon request. It definitely doesn't feel like a 5-star, but it earned a solid 3+ or 4-star rating.

First, the positives. Very friendly staff. Indoor and outdoor pools, spacious family room – everything was very good. However, there were some nitpicks. The hotel seemed a bit tired. I understand that can happen to anyone, but you still expect top-notch service from a reputable chain hotel. The sink in the room didn't drain properly; we only stayed one day, so we reported it to reception upon checkout. I can't comment on how quickly they fixed it. In the pool, you occasionally step on chipped tiles – not a big deal, but a nitpick. In the morning, you could hear pipes humming somewhere… Generally, if you're picky, you'll notice these kinds of little things everywhere.

Wide sea view, just as pictured. Floor 26, lift was always prompt. Parked at back of Orbit residence in a car park. Used Bolt taxis and scooters to get around Batumi. Scooters fun but taxis actually cheaper. Lots to see and do or you can relax by the sea front, lots of food places, shops, Grand Mall across the road from apartment. Brilliant price when comparing to UK prices. Apartment fully kitted out had everything you would need.

The hotel was clean and the staff were friendly. The breakfast offered a good variety. Special thanks to Ms. Zehra at the front desk.