Hotel Dengan Spa di West Java, Indonesia

Stayed at this hotel in a narrow alley. Unfortunately, it was not well-maintained. Breakfast options were limited, and the towels and bed sheets were dirty. Not a clean or relaxing stay.

I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money. My ratings: Executive Suite Design & Location: 2/10 Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently) Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis) Pricing (Value for Money): 5/10 (Overpriced) View & Hotel Location: 5/10 I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.

The hotel has many rooms and a great location, very close to the pedestrian street. It's quite crowded and feels a bit noisy, and the facilities are a bit old. I was woken up promptly at 4 AM by prayer calls over the loudspeaker. Vehicle noise wasn't too bad, but being close to the railway, you can hear the train sounds. The service attitude was decent. Breakfast was okay, with a good variety, but nothing I particularly loved.

The staff are all very friendly. Location wise for us is amazing as we want a quiet place away from the busy streets. Food is good. Going anywhere is easily accessible by grab. Will definitely come back again in future.

My stay at Swiss-Belresort Dago Heritage was pure bliss. The elegant room, mountain breeze, and panoramic views created a peaceful retreat. I loved the cozy ambiance and top-notch service. The location near Dago’s attractions made exploring easy. A perfect blend of luxury and nature—highly recommended.

Shout out to the front desk staffs Firda and Jenti and everyone else for their excellent service. The location is convenient, especially with shopping and dining options nearby. Overall, a reliable 4-star hotel suitable for both business and leisure stays.

The hotel is part of the Rancamaya Resort Fecilities, including golf court as well as villa residence. Although the hotel is not very large, it is well-decorated. Kids can have fun in the R Garden by feeding animals and playing cable taxiing. From the window, you can have an amazing view of the GUNUNG SALAK.

My favorite hotel, it's incredibly comfortable. The breakfast is absolutely fantastic. I always choose to stay here whenever I'm in Lembang.

Always my best choice for work and meeting. Wonderful staff and nice tidy room it is my 3rd tine this year to stay here as well as for my expats guest

Honestly, this is the most crowded hotel I've ever stayed at. It was difficult to find parking, but luckily there was a staff member to help park the car. It was a bit of a hassle if you left something in the car because the parking lot was quite far, and they had to take me there on a motorbike 😅. For breakfast, there were many menu options, but because it was extremely crowded, many items ran out and took a long time to be refilled. Plates and glasses also ran out and weren't refilled quickly. There was a lot of food, but the taste was standard. They had everything from gudeg, nasi kuning, pasta, an Indomie station, and even Japanese food. Kids' activities were also plentiful but pretty standard. Because it was so crowded, it felt cramped 🙏🏻. The free playground was small, and the ball pit cost an additional 75k. The mini zoo was okay; animal food cost 20k. Cooking classes cost another 125k, and even requesting a birthday cake was an extra charge. Our superior twin room had very standard facilities, nothing special for the 1 million IDR-ish price. It was a bit musty, the bed size felt like 100cm, and the towels and pillowcases were less than fresh, looking rather dull. Would I come back? No, once was enough 🙏🏻👍