Hotel Dengan spa di West Java, Indonesia

The hotel was perfect, and the breakfast was excellent. The service was truly satisfying. The view from the 17th floor was super beautiful, overlooking the golf course and city lights.

We booked a room for family and also ordered extra bed so the room could accomodate for 5 people and it was large enough to still have extra space for luggages and praying. The cleanliness was on top and the amenities were complete. The front desk was also very kind in accepting our request of luggage keeping and extra bed and breakfast, and the location of the hotel is also really close to Tol Pasteur, so I would totally love to visit again. Nearby is also full of food and restaurants!

The hotel itself is modern, clean, and visually appealing. The staff were friendly and showed good hospitality throughout my stay. However, the room experience was disappointing due to the bathroom issues. The shower area had leaking problems, and the water pressure was extremely weak and inconsistent. After a long day, I look forward to a relaxing shower, but unfortunately, I couldn’t enjoy it at all. The breakfast was another major letdown. While the dining area looked beautiful and comfortable, the food selection was very basic, repetitive, and lacked flavor. Most of the dishes tasted bland and uninspiring, making breakfast something I ended up skipping after the first day. Pros: ✅ Friendly and welcoming staff ✅ Clean and modern room design ✅ Nice ambience and comfortable environment Cons: ❌ Bathroom leakage issues ❌ Poor water pressure ❌ Tasteless and boring breakfast selection Overall, the hospitality was good, but the maintenance issues and breakfast quality significantly affected my stay. I hope the management will improve these areas because the hotel has great potential. 😮💨 A beautiful hotel is one thing, but a good shower and decent breakfast are what make guests want to come back. Unfortunately, both were missing during my stay.

We stayed 4 nights as a family with two children. Overall: an excellent family resort with genuinely outstanding staff — the friendliness was consistent everywhere we went, from check-in to restaurants to the spa, across the entire stay. Check-in & room: Check-in was long but handled in a friendly manner. Executive Suite 7501 is very spacious with a large bathroom and a very large balcony. Ideal layout for a family of four. Pools: Very large swimming pools with separate areas for kids and adults — this separation worked well for us. Damar Restaurant: We ate here for the Saturday ”Surf & Sear Live Robata Night” and daily breakfast. The dinner buffet is the widest I have seen in a hotel — huge variety, delicious and freshly cooked, in a cozy atmosphere with very attentive staff who helped us in every way. Kids ate free at the themed night (printed on the bill), drinks were included in the buffet price (iced tea, cold brew, iced latte, ginger fizz), and the ALL Accor membership 10% F&B discount was honored. One honest caveat: the advertised live robata grilling counter was absent our night because the restaurant was hosting a wedding, so it was effectively buffet-only and busy — if you're booking specifically for the live-grill experience, confirm no private event is scheduled. Breakfast (also at Damar): wide variety, same friendly staff, but very crowded on Sunday morning — noticeably calmer on weekdays. The resort clearly runs at full capacity on weekends with the Jakarta crowd. Mad Cow (steakhouse, Level 6): Quiet, relaxed atmosphere on our Sunday visit. Steaks are grilled on an open station, staff were very friendly and helped us choose. Fresh juices were good. Note it's a premium-priced venue — imported Australian 450g cuts at steakhouse prices — and alcohol-free per local regulations (mocktails and juices only). Spa: Very clean and relaxing. We took two treatments — a 90-minute Traditional Balinese massage and a 60-minute Deep Tissue — both excellent. Padi Pool & Bar: Good mocktail selection for a pool day. Practical notes: the resort suits families exceptionally well; GrabFood delivers to the lobby if you want variety; folio can be pre-settled the evening before an early checkout, which made our 06:30 departure effortless; roughly 2 hours from CGK airport (use the Kunciran toll route to avoid Jakarta traffic). Verdict: The staff make this resort — every single venue, every single day. We'd return.

⭐⭐⭐⭐⭐ 10/10 – Truly one of the best hotels I've ever stayed at in Bandung! I'm honestly incredibly satisfied with my stay experience at Crowne Plaza Bandung! From the moment I stepped in, the hotel atmosphere felt luxurious, modern, clean, and very exclusive. All the staff were super friendly, professional, and very helpful. I felt like a VIP throughout my time here! 🥰 The room was spacious, beautiful, very comfortable, and clean. The bed was pure heaven—so soft that I didn't want to leave the room! 😂 All the in-room amenities were complete and made the stay experience very comfortable. The hotel's location is also very strategic, making it easy to get to interesting places in Bandung. What I liked most is that after a full day of walking and shopping, returning to the hotel felt like coming back to a place to fully recharge. Breakfast was also amazing! The food selection was extensive and delicious. The restaurant atmosphere was comfortable, service was fast, and the staff always made sure guests were at ease. But what impressed me the most was the hospitality of the entire Crowne Plaza Bandung team. Everyone was so friendly, always smiling, and genuinely provided service that made us feel valued. It wasn't just a hotel stay; it was an experience that made us want to come back again and again! Thank you, Crowne Plaza Bandung, for making our trip to Bandung more special and memorable. 🥹❤️ Definitely one of the BEST hotels in Bandung! Highly, highly recommended! If I come to Bandung again, I won't have to think twice—Crowne Plaza Bandung is definitely my first choice! ⭐⭐⭐⭐⭐🔥

I like stay here because the hotel is very clean and near food market

Staff goes above and beyond to make our stay comfortable and enjoyable. They made up the towels and our kids’ stuffed animals all cute after cleaning our room. And, we left behind a few valuable things after checking out and they contacted us immediately and we were able to come back and get them so smoothly. Thank you!

The Club room was quiet and spacious, with a balcony, complimentary snacks, and a minibar. The service was excellent, and the Club breakfast and afternoon tea were very rich and varied. The hotel's own lawn area is expansive, and there's a vegetable garden and a large fish pond with fish food available, making it perfect for families with kids.

The staff were very friendly and helpful. However, the hotel itself was in poor condition and appears to be in need of maintenance. The bathroom facilities were not well maintained, and we even encountered cockroaches during our stay. The food quality was also disappointing. On the positive side, the location is very strategic and convenient for shopping enthusiasts, as it is within walking distance of braga street. While the location is a major advantage, the overall cleanliness and maintenance of the hotel need significant improvement.

It was our first visit to Bandung, and choosing to stay at Swiss-Belresort Dago Heritage was one of the best decisions we made. We were delighted to receive two connecting rooms on the 10th floor, offering stunning views of the golf course and the Bandung city skyline. The rooms were spacious, clean, and very comfortable. The breakfast buffet had an extensive selection, with plenty of delicious options to choose from. A special thank you to the Guest Relations team, especially the two ladies (I believe their names were Isiah and Cia), who kindly arranged a takeaway bento breakfast for us at 3:00 a.m. before our Ciwidey trip. Their thoughtful gesture and excellent service made our stay even more memorable. We truly enjoyed our stay and would highly recommend this hotel to anyone visiting Bandung. We will definitely stay here again on our next trip!