Hotel Dengan Spa di Kyoto Prefecture, Japan

Very close to the metro station (6 mins walk) and bus that is convenient to get to shopping streets. Overall it was a comfortable stay. There are cafes, family mart, McDonald’s nearby for convenience.

I stayed at your hotel from January and am submitting this formal complaint regarding the unacceptable behavior of front desk staff member Mr. Wu. Immediately after check-in, our room key did not work. Mr. Wu dismissed our concern without checking and repeatedly insisted the problem was ours, not the card. Only after visible irritation and reluctance did he come upstairs, where it was confirmed the key was faulty. No apology was offered. Despite being informed that parking fees would be settled at checkout, approximately one hour after check-in (around 4:00 PM), Mr. Wu called our room while we were resting and demanded we come down because the parking fee had not been paid. This felt accusatory and deeply inappropriate. Additionally, when asking a simple question about which parking card to use, Mr. Wu responded with audible sighs and a condescending attitude. This conduct is entirely incompatible with professional hospitality standards. I expect this matter to be taken seriously and appropriate disciplinary action to be taken.

I stayed at Urban Hotel Kyoto Shijo Premium for two nights and had a really enjoyable experience. The room was very clean and well maintained, and the space was more generous than expected, making the stay comfortable and relaxing. The pricing was very affordable for what was offered, especially considering the excellent facilities available. The public bath was a great way to unwind after a long day of sightseeing, and the gym and washing area were very convenient for travelers. Service from the staff was excellent throughout my stay—friendly, professional, and always willing to help. Overall, this was a fantastic stay and great value for money. I only wish my stay could have been longer, and I definitely hope to return again in the future.

Excellent place to stay. Free public bath spa in the hotel. Plus: PJs and extra toiletries like makeup remover, cotton pads provided. Lunch: Good lunch buffet with homemade tofu. Value for money. Laundry: Coin machine at 400 yen a cycle. Good value. Venue: Walking distance to huge local supermarket, pharmacy and a nearby neighbourhood mall, BIV. Near the world heritage Nijio Castle. Bus stop just outside. Feels safe in coming back late as the hotel is just next to the main road.

係天橋立駅隔離超級方便既酒店！絕對適合沒有自駕的朋友！附近景點都好近.伊根、龜島巴士就在天橋立站前.酒店有户外足浴、亦有大眾浴場！玩完返去浸溫泉好舒服！早餐係自助餐款式都多選擇.晚餐選了最貴懷石料理.食到好飽！ 不過除左房間感覺偏細同埋房間有兩隻紡織郎真係有啲嚇親！其他一切都好好！

This was probably the best hotel I stayed at in Japan. It felt incredibly clean — guests must remove their shoes at the entrance and store them in the shoe cabinets, so everyone walks around in socks. Breakfast was impressive, with a wide selection of Japanese and Western dishes and even matcha latte. The onsen was outstanding: there were at least four pools, so it never felt crowded, plenty of shower cubicles, and a steam room with a TV. After each onsen session we could enjoy free ice cream or ice lollies and a bowl of ramen. The rooms blend modern design with traditional tatami style. The beds were firm and very comfortable, and although our room was on the smaller side (typical for Japan), it had everything we needed. We were also treated to POLA hair and body products in the bathroom and the onsen. I’d definitely recommend this hotel and can’t wait to return next time I’m in town.

It is located next to the train station, which is very convenient, and it is only 20 minutes from Tokyo. Surrounded by supermarkets and restaurants, but you can feel the local vibes here. The check-in is quick and pleasant, as you can expect from the Japanese service. The room came with breakfast and access to the Onsen, but I didn't have the chance to use it. There are laundry machines available on the lobby floor. Breakfast is nice and delicious, but seating may be limited. The staff are nice and welcoming.

Royal Twin Hotel Kyoto was perfect for me as a female solo traveler. It’s just a three minute walk to Kyoto Station, with 7 Eleven and Aeon Mall right nearby (less than 1km), which made everything feel convenient and safe. I felt comfortable the entire stay and would gladly choose it again.

This was our favourite hotel in Japan. The location is very central to Kyoto, but did not feel too crowded and overwhelming. It was very easy to get around Kyoto from this hotel, with a lot of train stations close by. The room was clean and bigger than most hotels I’ve stayed in during my trip to Japan. The finishes of the room are just gorgeous. It really feels like luxury. The smart TVs were a nice touch too. The amenities of the spa were really good, and I loved the extra feeling of security knowing women receive a women only key card and men receive a separate one. Nice touch having washers, dryers and vending machines too. The staff are kind and polite and are more than happy to assist you. Although I did find the self check-in a bit confusing - some translations were a bit off. Regardless, I really recommend this hotel.

🛏️ Room Size: I stayed here with my family of five, and the room was much more spacious than I expected. The layout was very well organized, with different areas clearly divided. Everything looked exactly like the pictures. 📍 Location: The hotel is very close to the central Gion area, which is very convenient. It’s about a 5-minute walk to the train station, so not far at all. There are convenience stores along the way, which made everything even easier. 🧺 Amenities: The amenities were very complete. There was a washing machine and dryer, and even laundry detergent was provided. Although I had to run the dryer twice for the clothes to be fully dry, it was still very convenient. The kitchen was fully equipped with cookware, dishes, and a kettle, even though I didn’t try using the stove. ⚠️ Recommendation: There are two hotels with the same name located close to each other, so be careful not to go to the wrong one. 👃 Downside: Since the hotel is next to a restaurant, when I entered the room there was a strong grilled fish smell coming in from the window. Even though the room had an air purifier, it didn’t really help with the smell.