Disiarkan pada22 Dis 2024
Says_Katy
That's the end of our stay at this hotel in the executive suite.
What we liked:
Hotel location;
Gorgeous landscapes from the room window;
Pool area;
Spacious swimming pool;
Spacious room;
The pool is properly planned;
Very cute dogs and cats. They cheered us up.;
The staff is very polite and tries to help with everything.;
Relaxing massage;
There was oatmeal on the breakfast menu, which is rare in the Philippines.;
Your requests are being listened to.
What didn't you like:
A small selection of paid breakfast. There is no buffet and you need to choose from the menu. But you can only choose 1 dish and drink for each one. In other words, don't expect to try even a couple of dishes for prepaid money. Here you can choose only 1 dish for breakfast. The rest is paid. It became clear only on the 3rd day of the stay, as they could not understand how the breakfast system worked.
We were charged 390 Philippine pesos for SPAM (or rather, three slices of local ham). It's expensive for this kind and quantity of food.
•On the last day, the cost of paying for a fruit plate increased. It was 350 pesos, it became 400.
•When ordering tom yam, we asked for additional shrimp (+250 pesos). We were served soup with 7 shrimp halves. We still haven't figured out how many shrimps there would have been without the extra ones we paid for. 🙈We thought they forgot to add additional ones. Then we saw the bill and additional shrimps were deposited.
•Few seafood dishes. Considering that you are 50 meters from the sea. There are also few products with vegetables. We suffered because of this. There was no light food.
•The leaves in each salad were stale.
•Service fees were from everything. We understand when the service fee is for food, but we still don't understand why the fee was for a massage. That is, the fee for the massage + the service FEE for the massage.
•There were also fees for filming shark swimming on our phone. We also did not understand why the fee, if the tour itself cost 7,500 pesos + 300 pesos was a service fee (again, we do not understand why it is not included in the total cost of the tour) + 260 pesos for shooting on the phone;
I was disappointed that when booking an excursion to swim with sharks for 7,500 pesos, fishing was included, but no one offered it to us. They just took us, we swam and brought it back. They say the tour took 5 hours, but it was two and a half hours.
•Hand soap has not been refilled in two days;
• The automatic circulation of water in the pool was rarely turned on, so we swam with flies for two days... trying to catch them from there;
•The performers were an hour late for the first tour, and 30 minutes late for the second. We don't understand why our time wasn't respected.
• One shower wasn't working. There was no water coming out of it;
• Often they didn't bring half of the dish. That is, if you ordered a meat plate with grapes, cheese and crackers, be prepared that I may not bring you crackers, but there will be 3 pieces of cheese. That's for 590 pesos. We ordered this plate twice, and two times we didn't get any crackers. The second time we asked and they informed us. Also, when ordering mashed potatoes with chicken, they brought us chicken without mashed potatoes. We asked and were informed. Everything was already cold. They didn't add a banana to the banana pancakes.
Unfortunately, curtains are not blackout, for those who cannot sleep without them, bring a sleep mask.
I write absolutely all the little things, as I am very careful about the service. I really liked this hotel. In any case, I recommend it wholeheartedly. After all, they communicate politely with you here, there are gorgeous views from a spacious room, and there is a large swimming pool. But I have to write down the little things so that the management can improve the quality of service so that staying at this hotel leaves only positive emotions for absolutely everyone! After all, the hotel is really beautiful!
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Harga satu malam bermula:PHP 13,966
Disiarkan pada5 Sep 2025
Aina M. L. Lorona
I had a hot, uncomfortable disappointed, and we were in utter shocked that the room I booked was not in their system. As I was rebooking, it was not the same as the first booking then blacked out occured. During the blacked out the my booking end up with only a bed in dorm style quarters, public bathroom and no privacy.
My first booking was a package trip from Cebu to Manila which still in a wrong date. The actual date for the flight was to be on August 19 @ 9:50 but the three agent that I spoke to on the 18th got my hotel canceled and only provided me a rebooked solution. Sure, I can rebooked, thank so much for making my simple trip into **************** with my family, along withy impatient high functioning autism, 24 years old son who doesn't like his iPad to be low battery and no wifi.
To remind you that the black out still happening, so during my aunty and son lunch the black still going. I have no idea what kind of menu and price for food and drinks. As I saw the server put the first plate of food, I was shocked to see the mountain square shape nacho cheese beyond understanding. My aunty is only 90 to 100 pounds. She doesn't speak English and doesn't understand what she ordered, so she asked question about salad and a slice of pizza. But that not what the server brought, he came out again carrying nacho cheese, same size as the first nacho cheese/beef, except the second is chicken then a whole large Canadian bacon pizza. I couldn't believe the amount of food that was ordered then a Red Bull for my autistic son? My aunty was repeatedly saying that she only want salad and a slice pizza then water. What she really wanted the cook and server wanted to do is take away all the food back including the Red Bull. Oh, one more set of food, two big pieces of Burrito. The hotel is still in black out and stuffy hot and dark.
The staff are not good listener. My son started eating and drinking the Red Bull, when I saw him, I told the staff that Red Bull straight might kill him of a heart attack. I also mentioned that my son doesn't know self control when it comes to food which is called glutenny . He already pass his regular weight. I heard my aunty said that my son ordered all the food; she had no idea what he was ordering.
Meanwhile the black out still continuing till around 5:30 pm, every building around the area has their electricity back on but not the Papabo. Our booking still in process. The manager charged me for the lunch even though the mistake was the their service, taking order from an autistic person instead of asking his parents. The manager decided to booked us in the one room that has two bunk bed, private bathroom and has windows cause still black out. The room is stuffy and hot, it's on the fourth floor, no elevator and dark to go up the stairs. We decided to lock up our things in the room cause still black out.
My aunty over heard that the electricity bill was not paid. So as soon as I got down. The manager charged me 1500 pesos cash plus 1200 pesos for lunch that I only got to eat two slices of pizza and a couple of bite of nacho beef. I didn't get to have the burritos. The Papabo manager quickly went to pay for their electricity bill after she spoke to the owner.
My aunty and me went to the beach. I for sure locked the bedroom and still no electriçity. My son went to 7/11 to charge the iPad. We got back at the hotel at 8:30 or so and the electricity was on and my son also in the in the hotel. Do recognized that the hotel keys was an actual key, and I only have the key with. In my surprised our bedroom door was wide open, our things are scattered on the chair and table. Now, just today at this time, I'm still looking for my necklace that has my Mom piece of earing, my oldest son alligator tooth pendant and my initial pendant A.
I'll call the hotel when I finished looking at our things here.Yap, my necklace is missing.
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Harga satu malam bermula:PHP 374
Disiarkan pada27 Ogo 2026|Deluxe Room
Guest UserThe room was very clean. We arrived early and the hotel kindly arranged an available room for us to rest in. It's about a five to six-minute walk to the beach, cutting through the Hannah resort in front. The hotel's Alona beach area is also very clean, located at one end of the beach. It's considered a more upscale resort on Boracay.
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Harga satu malam bermula:PHP 3,630
Disiarkan pada28 Ogo 2026|Ocean View Room With Balcony, Two Double Beds
Guest UserDespite it being the off-season in August, the check-in efficiency at the front desk was still terrible, especially having to queue up even after 6 PM. The hotel's location is quite remote; its only advantage is the quick 30-minute drive to the airport. The ocean water wasn't as beautiful as I imagined. The infinity pool design is decent, but it's a style that was popular a few years ago. Room maintenance is mediocre; the minibar light was broken and stayed on even when the door was closed. Although the curtains were overlapping, the installation was poor, making it impossible to fully close the overlapping section. The hotel, which opened three years ago, already has mold spots on the interior walls.
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Harga satu malam bermula:PHP 11,820
Disiarkan pada12 Feb 2026
Ivan Tolkachev
A small, cozy hotel with clean, well-maintained rooms and beautiful grounds. You can always grab a meal at the restaurant. The staff was incredibly helpful; they assisted us with booking a ferry, arranging transfers, and even drove us around to see the sights.
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Harga satu malam bermula:PHP 2,577
Disiarkan pada7 Sep 2026|Superior Twin Room
Guest UserI had a wonderful stay at Mandarin Plaza Hotel Cebu. The location is excellent, especially because it is just a short walk to Ayala Center, with plenty of restaurants and shops nearby.
The room was spacious, clean, comfortable, and well maintained. I also enjoyed the swimming pool and the relaxing atmosphere of the hotel. The staff were friendly, accommodating, and always willing to assist whenever I needed something.
What I appreciate most is the combination of comfort, convenience, and good value for money. It feels like a hotel I can comfortably come back to whenever I’m in Cebu.
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Harga satu malam bermula:PHP 2,069
Disiarkan pada20 Okt 2026|Superior Queen Room
warliexploresI had a wonderful stay at Mercure Mactan Cebu! What I particularly love about this hotel is its excellent location within Mactan Newtown, one of the most convenient areas to stay in Mactan. Restaurants, cafés, convenience stores, and other establishments are just a short walk away, making it easy to explore the area without having to travel far.
The location is also ideal for those who want to enjoy Mactan while remaining close to the airport and other attractions on the island. I especially appreciate the convenience of having practically everything within reach.
Overall, Mercure Mactan Cebu is a great choice for both leisure and business travelers. Its strategic location in Mactan Newtown is definitely one of its biggest advantages. Highly recommended!
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Harga satu malam bermula:PHP 3,420
Disiarkan pada5 Sep 2026|Deluxe Twin Room
Guest User
You need to go through a security check before entering the hotel, which makes you feel very safe. The front desk staff were especially friendly and helpful, and any questions or issues were handled quickly.
The room was clean and well-maintained. Both the sofa and the bed were very comfortable. There was also a JBL speaker in the living room, which was a really nice touch. I was especially happy to receive a complimentary room upgrade, and the room had a great view.
One thing to note is that there seems to be a voltage issue with the hair dryer, so it couldn’t be used in the bathroom.
The hand cream also smelled amazing and worked really well. Overall, I had a very pleasant stay and would definitely recommend this hotel.
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Harga satu malam bermula:PHP 5,795
Disiarkan pada21 Jan 2026
Guest User
The Hotel and staff did really well during the Sinulog festival! They organised workshop and provided gifts and souvenirs. It is also very close to one of the main festival areas. The only disappointment was the kaldereta we ordered from the kitchen which was ridiculously small amount (1 piece of meat). However there are many restaurants nearby. Hairdryer needs extra payment of 100 peso per night.
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Harga satu malam bermula:PHP 1,513
Disiarkan pada5 Okt 2026|Deluxe Room
Guest UserThis is my favorite hotel in Cebu however we had a bad experience when we got our spa.We got the package around 4k/head to celebrate our 28th anniversary,the service started at 8pm from the body scrubbing then massage.i noticed that my therapist is stopping so i tried to move my body,then she started again,then stopped again,i thought she’s sleeping so i told her “si ate inaantok na ata”,but it’s only around 9pm so it’s not just super late.but still,she on stopping despite I told that to her.maybe she’s too sleepy and can’t control herself.so i just let her stop & massage,stop and massage just to control not to ruin our very special day.then after the 2hrs massage,my husband felt something bit in his arm.he immediately told to the therapist but she don’t have any reaction.so we decided not to argue with them because we don’t want to ruin our night.the photo attached was taken after 5 days of our anniversary and it’s still swollen and itchy. Other than this matter,I will definitely go back again and stay in this hotel because all are great except on the spa experience
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Harga satu malam bermula:PHP 2,902