Hotel Dengan spa di Wakayama Prefecture, Japan

The hotel and room were very clean and tidy. The food was delicious, and it was great to have both breakfast and dinner right there at the hotel. The hot springs were fantastic too, and after a soak, there was complimentary ice cream and yogurt. The hotel even provided complimentary late-night ramen for guests. The value for money here is truly exceptional!

The hotel environment is clean and beautiful, and the service is very attentive. The breakfast buffet is abundant. We chose a Japanese-style (tatami) room, which was spacious and tidy. There's a large public onsen on the top floor, and private onsen baths are also available for reservation (3500 JPY per session). The swimming pool wasn't open, so we missed out on that. The location is very convenient, right next to Shirahama Beach. The only minor drawback is that the hotel is located on a hill, so walking up the steep slope back to the hotel every day was a bit of a challenge for our cardio and stamina, but we just considered it a workout, which was fine. If we come to Shirahama again, we'll definitely choose this place.

The room was very spacious and had no strange smells. The hotel staff even helped move our stored luggage into the room and provided complimentary snacks and water, which was a very thoughtful touch! The TV showed the occupancy of various public areas, which was super considerate. The hot springs were also very comfortable, with good ambiance and cleanliness. After a dip, they offered popsicles, which was a nice treat. There were two large bookshelves nearby where you could pick out your favorite manga to read, and right outside was the massage chair area – absolutely perfect! In the evening, they offered free late-night noodles that were quite tasty, and there was a self-service drink bar. The breakfast buffet had a wide variety of choices, and I even got to try local specialty sushi, which was a unique experience. There was an electronic scale at the stairwell for weighing luggage, which was very convenient. I'd love to visit again if I get the chance!

We had a wonderful stay at this hotel during our Japan trip. The room was clean, comfortable, and well maintained, with a beautiful atmosphere and excellent facilities. Staff members were polite, helpful, and always smiling, making us feel very welcome from check in until departure. The location was convenient, close to restaurants, attractions, and public transport. Breakfast was delicious with many choices, and the overall service exceeded our expectations. Everything was smooth, relaxing, and enjoyable. We truly appreciated the hospitality and would definitely return again in the future someday soon.

This hotel served as a perfect stopover while hiking the Kumano Kodo. It's less than a 10-minute taxi ride from Kumano Hongu Taisha. This was my second stay, and when I asked, the hotel mentioned a renovation in November 2025, but it sounds like it will only be a partial refurbishment! The hot springs are very comfortable, with both indoor and outdoor baths. The outdoor bath is mixed-gender, and they provide special robes you can wear out there. I booked the half-board option (dinner and breakfast), but the food was quite ordinary with limited choices. However, since there are no convenience stores nearby, eating at the hotel was the only option. The hot spring river, just a 5-minute walk away, now has a public hot spring pool. Many people were enjoying it early in the morning, and kids were also digging their own small pools in the river. Waking up to the steam rising from the river was just wonderful.

Room was comfortable, had a sea view, there was another hotel in between us and the sea, but nevertheless it was beautiful to be beside the sea. Breakfast was tardy, staff were friendly, Onsen was big split over two floors with the highlight for me being the outdoor pool on the first floor

This was a wonderful family vacation in a place designed to help you forget the hustle and bustle of everyday life. The onsen with an ocean view was excellent, the breakfasts were superb, the service was great, and everyone around was very kind. I'd love to come back.

The rooms are spacious, but the hotel is quite old, so the facilities are outdated. However, because there are indoor and outdoor hot springs, many locals stay there on weekends, and the lobby bar offers complimentary snacks and drinks, making it good value overall. However, the hotel's location is remote, and there aren't many restaurants nearby, making it very inconvenient if you're not traveling by car.

I've stayed at this hotel about once before It is a very special castle style design and the lobby is very gorgeous. Don’t believe it is just a 4-star hotel. I highly recommend this hotel. The hot springs are all designed. The breakfast and dinner buffets have a lot of variety and the taste is generally good. This time I will visit again and we will prepare welcome refreshments.

The view is stunning, but taking the bus to Oura Station means you have to drag your suitcases up a bit, or catch the 6:00 PM shuttle bus from Shirahama Station. It's worth checking the shuttle bus schedule beforehand; the last one seems to be around 5:00 PM. The bathroom facilities are a bit dated, but the other services are good. With fewer Chinese tourists, it's mostly Japanese families with children. The indoor pool is a bit small, mostly occupied by the children. The breakfast was okay and filling, a typical hotel buffet, but they do offer mentaiko and tuna. On the way back, the hotel booked a taxi to the airport, which took 10 minutes. It's a bit far from Shirarahama, Senjojiki, and Sandanbeki, so it's best to get a timetable and have change ready if you're taking the bus.