Hotel Marrakech dengan Bar

As very seasoned travelers, my family and I enjoy exploring the most amazing resorts and hotels around the world, which we look at with a very discriminating eye. For the Oberoi Marrakesh, it is truly difficult to find fault. The hotel, relatively new, is simply stunning with the impressive lobby and villas, as well as expansive gardens with 2700 olive trees. The acting General Manager Mamdouh is the perfect and consummate hotelier, ever present checking everything non-stop, to ensure the guest experience is nothing less than 5-stars. Jalal from their F&B outlet surprised us with an entire loaf of lemon cake to take back to London that was not available on two breakfasts which we sore missed after our first breakfast. El Habib is an amazing server ready to grant you at least three wishes with his magic lamp! Khalid the Duty Manager also asks non-stop how they can improve a service that is already par excellence. Our hats off to the amazing pastry chef who makes baked goods that rival the best Parisian patisserie. I saw the two staff who cleaned every machine in the fitness center using four sprays leaving neither dust nor germ —- they focus on the minutest detail. The whole team is just extremely well-trained and professional and very committed in their desire to exceed your expectations. The synchronization of their efforts, in the most natural and sincere manner, always with big smiles, translates to nothing less than less than a truly memorable experience. They know how to make you feel like Arab royalty! We will certainly be back!!! Thank you so much to all of you!!! Shukran! If you want that “palace in the middle of the oasis experience” in Marrakesh, you will not get it any better than at the Oberoi!

Convenient location, spacious room, friendly staff, nice environment, good breakfast, balcony with a view

非常值得的酒店，可以説是整個摩洛哥之行的高光時刻，每個房間都是一個獨立的Riad 庭院，服務親切但不過分熱情，除了餐食一般，環境可以説是無可挑剔。馬拉喀什其實整體都比較臟亂差，酒店內和酒店外可以説是兩個世界，如果下次再來馬拉喀什，仍舊考慮住在這裏！

This is an absolutely stunning Riad. I cannot praise it enough. The courtyard is beautiful and full of trees and plants. The restaurant shares this space and is a wonderful experience to have breakfast, lunch or dinner among the trees and plants. We stayed in room Orientalle and it is just incredible. There is a balcony over the pool and plenty of room to relax. The artwork is also stunning, not just in the room but all over the riad. It is like staying in a museum. There are also many patios to relax in although we could not make full use of them as the weather wasn't great. The real stars of the Riad are the staff. They are simply amazing. Ahmed looked after us so well. Sorted out our transfers and organised a tour of Marrakech, booked a restaurant for is. Would always ask if we were okay was always ready with a tip or helping on what to do or where to go. When he wasn't there Khalid did the same. Khalid is also very friendly and helpful. It was great having them in reception just before you went out. As we had come to celebrate our 25th Wedding Anniversary Ahmed had decorated the room with petals and had also arranged a bunch of roses for my wife. He also organised a special vegetarian dinner in the restaurant for us Housekeeping led by Latifa were great and the room was cleaned very well and repeatedly decorated with rose petals. Breakfast is a traditional Moroccan one and is very good. The star is however Oussama, our waiter. He looked after us every day and insisted we try everything and made sure we had a good breakfast. He is a very genuine person and truly wants you to have a good time. When we had dinner at the restaurant one evening he made sure we couldn't eat another crumb. A truly kind and sweet person I cannot praise the Riad and staff enough. It is not the cheapest place but for my wife and I it was worth every penny. The memories we have will last for ever. We will return

Place is nice and clean, staff was also very helpful. However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly. Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”. Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night. Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.

Absolutely great experience in old style. Beautiful building run by friendly people that were always ready to help. Small but cosy rooms that were kept clean everyday. Very good breakfast! Really was sorry to miss one because of early departure for a trip one day. All staff always smiling, helpful and ready to brighten your day with mint tea (even late in the evening). Very communicative, I enjoyed having some small chat with them everyday. They also have spa and hammam that was nice to try after one particularly wet and cold day. I truly recommend this hotel to everyone!

Nous avons passé une très bonne semaine en famille.  Le club est grand, propre. Pas de problème pour trouver des transats près des piscines. Les chambres sont grandes. Le ménage est fait tous les jours. Le personnel est souriant et attentionné. La nourriture est bonne et beaucoup de choix.  Le petit déjeuner top. Jus d’orange frais et beaucoup de choix de pain, crêpes ect…..   nos enfants étaient ravis de pouvoir jouer au football sur le grand terrain, basket, tennis. Le parc avec les toboggans est génial. Beaucoup de piscine dans le complexe ce qui permet de ne pas etre les uns sur les autres.  Seul petit bémol, nous n’avons pas eu de chance sur le temps et les jours sans chaleur et soleil ne nous a pas permis de nous baigner dans les piscines qui ne sont pas chauffées.

Bien placé et chambre propre et spacieuse. Personnel sympa

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

Tout c’est bien passé hôtel très bien situé petite semaine reposante en famille hôtel à conseiller pour votre séjour à Marrakech.