Hotel Dengan spa di Eastern Province, Sri Lanka

Very clean and next to sea hotel. Service at restaurant can be improved, waiters are plenty but no one sees that guest request are fulfilled they merely become messenger pass the request to another in the end no one has the responsibility.

This is a very good hotel. Everything is clean, tidy, and beautiful. The rooms are spacious, and the grounds are well-maintained. The room comes with toiletries such as shampoo, shower gel, a shaving kit, body lotion, and a dental kit. Personally, I would have liked slippers as walking barefoot on the cold tiles wasn't very comfortable. Bathrobes would also have been a nice addition. There were never any issues finding sun loungers on the beach; there were always plenty available. It wasn't until the third day that we realized you could ask for mattresses for the loungers, and they would bring them to you. The hotel staff seems to hide them somewhere overnight. Regarding the sea, many complain about the difficult entry due to rocks, seaweed, and coral. For us, this was a plus because we love to snorkel. We saw the best coral on the left side of the beach, near the buoys, before reaching the big boat. The right side had only seaweed and was very shallow. It's better to swim in the morning, as the tide goes out in the afternoon. The water was a bit cloudy all days of our stay. We saw an interesting lionfish and a moray eel. On the hotel grounds, there's a flock of annoying crows. One afternoon, while relaxing on the beach, they swiped wet wipes from my bag, so it's best to close all your belongings when you go for a swim. About the food: it's quite decent and varied. For those who don't like spicy food, there's a chance of getting burned. For example, one day the noodles were delicious and not spicy, but on other days they were terribly hot. It's best to avoid the wooden food stand, as everything there is spicy. They occasionally offered shrimp, but they weren't peeled. Locals, of course, eat everything with their hands, but we found it uncomfortable. For dinner, only water is provided; other drinks cost extra. At first glance, the prices on the bar menu seemed reasonable, but then they add a 30% service charge, which sometimes isn't even provided. For example, I walked to the bar myself, ordered a drink, and carried it back to my sun lounger. Where was the service there? Yet, it was still +30%. We usually went to nearby cafes for lunch and typically got takeout to eat in our room because these cafes don't have air conditioning. We couldn't find any decent shops nearby, only a shabby kiosk where you could at most buy water. It's quite a distance from Colombo airport. You need to be prepared for at least a 5-hour drive on narrow roads. However, we did see an elephant on the way, so we didn't even have to go on a safari! Overall, we were satisfied with our holiday at this hotel.

The hotel looks very primising in the pictures, beautiful setting and facilities. Unfortunately we were a bit disqppointed on the way it is managed. It looks like the place is abandoned relying on its own structure and pictures. Pros: - beautiful setting and location, in front of a beautiful beach. - rooms are well done, big bathrooms, nice outdoor area. - faclities have a beautiful decoration, the bar, the restaurant. Cons: - cleaning! The resort has a cleaning issue. To the point that we wrote ”clean me” with our fingers on the restaurant toilet mirror, and it was there during our entire stay. Nothing has regular cleaning, spots everywhere, toilets are terrible specialy the poil toilet (see pictures). - bar drinks are not good. We tried many drinks and juices in all the hotels we stayed in Sri Lanka, and this one we had to give up, drink after drink, juice after juice, were not good at all. Also the drink glasse come very very dirty. - bar is beautiful but never had any music during our stay. Its a silent empty place, no one uses it... and the bartender usualy is not there which makes it a ghost place. - service is welcoming but not prepared. For example before you reach the breakfast area upstairs they ask you: ”what do you want for breakfast? So i dont have to go upstairs to ask”, overall staff is tired, not motivated and have no training, they are as abandoned as the hotel. - spa was closed during our entire stay, because the lady had days off. So we booked a hotel with a Spa that did not exist...you have to be lucky not to book on her days off. - when at check-out i tried to tell them the place have lots of potential but they need to pay attention to this details they just replied: thank you for your stay, please make us a review on tripadvisor! So they just don't pay attention... which is sad to see. I wish they could change the management and have someone motivated and energic to transform the place into the best hotel in Sri Lanka, because they could be.

Maldives in Sri Lanka. The sea absolutely beautiful and I enjoyed so much the walking on the endless beach. The staff is amazing , made my solo trip so rich of memories and extra care, done multiple activities and I recommend the dinner in the cellar as they have the best cellar in Sri Lanka , and also a must the dinner on the platform in the middle of the sea! A big thanks for the unforgettable memories , they made me live a dream

The location is very good, very close to the beach and the swimming pool is beautiful. The hotel sent a day's breakfast. Although the breakfast is really simple, it is also a bonus service. After all, it is free. The room was average. During our stay, there was a power outage for a long time. It was too hot to stay in the room. There was no place to have air conditioning when we went out. This was very collapsed. Continued cleaning is not to say that it will not be cleaned, you have to take the initiative to mention it yourself. I think the bedding is not clean. We stayed for four days. I had five or six big red envelopes on my stomach, as if I was bitten by a scorpion. But if this kind of thing wants to prove to be a hotel problem, I have to go to the hospital, so I didn't say anything to the hotel. I'll go home.

This excellent hotel is really a resort. It is off the beaten path, but worth the extra travel time to get there. The staff are very friendly and the food at both restaurants is very good. There is easy access to the beach and it’s quiet. We were there for new years. I highly recommend it!

酒店十分漂亮好看，整體體驗超好，十分喜歡躺屍安靜的人，但位置離亭可較遠，我們是自己開車去的，不開車感覺不是很方便

At the staff were very friendly. Special thanks to both Robinson and Ruchira!! I was on BB basis and the breakfast was very good! And unlike other places where they offer chicken bacon these guys had the good stuff! Thanks

A great hotel, chosen from all the nearby hotels on the coast, but the choice stopped not Calm and didn't regret. First, a great beach with shadowy places with lying, second after all trips to the SL and stops in small hotels, wanted something al Turkey, so the parameter of the hotel is very worthy and big and third moment, After all the bathing in the big waves on the SL, I wanted to buy quietly! All this we got, but the truth is not quite transparent, because too small sand does not manage to settle even with small waves. Everything else is super! Large rooms, service, service! We have improved the room for free, with a separate outlet to the ocean, generally caught in this hotel full of cafe and relaxation. Separately, of course, it is necessary to take into account that Passicuda itself is a very small village, eat better only in a hotel or in neighboring ones. Whatever it is difficult to buy from products or K/B is difficult for whom it is important, it is better to do it in advance)