Hotel Dengan Spa di Mara, Tanzania

Dreamlike cuisine with beautiful scenery and caring service

Super beautiful looking forward to next time

This time I went to Serengeti for the Four Seasons Hotel. The hotel has a very good view. It is in the Serengeti National Park. The park tickets are paid for each day. The hotel can charge 5% service fee on behalf of the two of us. The day is about 4,000 yuan in park tickets. I lived in January. The room rate for 110,000 nights included three meals. Afternoon tea is all you can eat. The taste is okay. In the evening, there is an open-air restaurant with a Maasai performance. For candlelight dinners, you pay $ 100 for one candle I didn't feel it indoors, the last picture was. Many of the hotel's staff are local Marseilles. They are very unique. There are also many paid items. The items set by the hotel are very expensive, much more expensive than those set outside, but the car is still better and the service is a lot. The airport pick-up is very expensive, because there is a small airport in the park, 50 minutes drive from the hotel But what makes me very uncomfortable is that the hotel's waiters are always very perfunctory. I booked a room of 10,000 yuan per night and stayed for four nights. When I checked in, I asked if I could upgrade my room type, because I am a hidden season. VIP, it can be upgraded as expected, but they dragged for a long time to upgrade a room that is not different from what I ordered, and later consumed some items in the hotel, such as walking safari, off-road safari, spa, etc., When I checked out, they tried to find more money for me, and they paid me a few thousand yuan more. After half a day of holding, they admitted that they had made a mistake, and their attitude was very bad. I was surprised how the Four Seasons Hotel still has It is estimated that this kind of hacking behavior can be used by people who provide services to us. I hope this matter can attract the attention of Four Seasons Hotel. I have lived in Four Seasons in many countries. I have never had such a hacking behavior. If you go to live I must also be careful that they will do things on the paid items. I checked the bill the night before the check-out. If it was very helpful to go to the airport on the morning of the check-out, there must be no time to meet them. So fine. But in addition to hacking, the four seasons are still very good, Serengeti is so beautiful, will go again in the future.

房間服務都不錯，唯獨給了衞生2分是因為入住後不久衹在OneNature吃了一頓午餐，前一天在四季也沒吃什麼奇怪的東西，到OneNature時還健健康康，午飯後不久有點噁心，晚餐噁心的什麼都吃不下，晚上8點左右嘔吐，深夜就是一直坐在廁所裏的來來回回… 明顯****。。 第二天酒店醫生給了我止瀉葯物，怕我晚上會發燒給了三片退燒葯。OneNature的整兩天什麼都沒做就躺床上和奔走廁所了😂 可能是我倒黴吧🤷 這3W一晚花的我真是無奈…