Hotel Dengan Bar di Emirate of Ajman, United Arab Emirates

Our experience at Fairmont Ajman hotel was superb great and all the staff are friendly, kind and accommodating. From reception, housekeeping,F&B, pool attendants they are all kind and genuine staff. Kudos fairmont. What we love the most was the room upgrade with sea view. free bday cake for my daughter’s bday, and the food and service.

Having stayed at this hotel for many years I have to say that I was bitterly disappointed with this trip We booked a King Sea View Room on a half board basis which I understood to be Bed Breakfast and either lunch or dinner I have a problem with my hip and when we got to our room i was disappointed that on previous occasions we had managed to book a room with a walk in shower The room we were given had a shower over the bath and the sealing around the bath at the tap end was all breaking away which subsequently caused the water to seep through and flood the bathroom floor To get around the issue of the Shower situation we agreed to occupy a suite at an additional 200 Dirhams per night, the room in question did indeed have a shower but unfortunately as it was located on the top floor I experienced a huge problem with air coming from the taps bidet etc which as i explained to them must be caused with air in the system To my surprise a lady on reception admitted that there was an issue with the plumbing on the top floor and despite several visits fro engineering the problem was not solved fully. The other thing I complained about was that the Half board in their terminology actually means bed breakfast and a 50Dirham contribution to eat lunch or dinner. When I pointed out that 50 Dirham didn’t buy a burger and chips in the sports bar the comment I received was that Burger and chips fell under the heading of a La Carte which in itself seems ridiculous. The holiday was pretty much ruined by these events but would comment that the staff working in the restaurants and indeed the guys who take care of the guests on the beach and around the pool were exceptional in their professionalism and care offered to all the guests as was the Food and Beverage manager who went out of his way to listen and take on board the issues we experienced. When we originally stayed at the hotel it was managed by the Kempinski Group and unfortunately all I can say is that the overall experience we endured over our 10 night stay was far from what you would expect from a 5 Star establishment

Check out process is very slow really don’t like this way Because I pay a deposit in cash and use mine bar they take about 30 minutes to finish Next time I will think more before I choose this hotel

We landed at around 10:00, and worried that it would be too late to go through customs and pick up the car, so we stayed nearby for one night. We had some expectations, but the hotel was relatively good, with everything it should have, and the service and breakfast were also good. Except that it was a little old, there were basically no problems with the other things. The main difference was that it was slightly below expectations compared to the hotels behind, and the surrounding roads were also more winding. Fortunately, the museum next to it that we visited the next day was not bad, which made up for it.

The service of the hotel is very good~ From check in, there is a special person to guide the welcome drink. Valet parking, help send luggage to the room, the same is a lot. The room is very clean and tidy, the pool is great, the hotel's private beach is very close and there are not many people. The only thing that feels not very good is the self-service early. The meal is not rich enough and hot meals need to be ordered instead of picked up