Hotel Dengan bar di Adjara, Georgia

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.

My wife and I stayed here from May 3rd to 8th, 2026. It's a good hotel with an excellent location. We had a room with a sea view, which was absolutely the best. The breakfasts were delicious. However, you have to specifically request toothbrushes, and sometimes they forget to bring them. Also, the exhaust fan downstairs makes a constant, loud humming noise.

We chose this apartment because we needed a two-bedroom option. The renovation is dated, the room was dirty, the bathroom wasn't cleaned at all (hair on the floor, toothpaste caps), and there was no water. Parking and the pool are paid separately. The location isn't ideal either; we thought it was close to the sea, but it's dirty and lacks amenities.

Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible. The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.

We had issues during check-in. We had booked a suite for a family of four – two adults and two children aged 7 and 12. Upon entering the room, we realized there were no beds for the children. The front desk promised to resolve the issue once, then twice, then three times, and by the fourth time, we had to get assertive. Eventually, sleeping arrangements were made for everyone, but it took us 7 hours of constant reminding. Overall, it's a great hotel with good breakfasts, a gym, and an indoor pool. The cleaning is good, and the staff is polite.

As a solo traveler, I had a overall pleasant stay at Best Western Plus Batumi. The hotel is in a very convenient location close to the beach and the main boulevard, which made exploring the city on my own very easy. The reception staff was welcoming and helpful throughout my stay, making me feel quite safe and comfortable. However, there were a couple of areas that prevented it from being a perfect experience. The cleanliness of my room could have been a bit more thorough, as I noticed some dust and minor details that were overlooked. Additionally, noise from the main street and the side alley was somewhat noticeable at night, as the window soundproofing wasn't ideal for a quiet sleep. Despite these smaller issues, the hotel still offered good comfort and value for my trip. It is a solid choice for anyone traveling alone to Batumi, though a bit more attention to housekeeping and quietness would make it even better.

The hotel's service is absolutely top-notch. The front desk staff, and especially the Georgian front desk manager, have excellent English. The hotel even sent a welcome email before check-in and offered a welcome dessert upon arrival! The hotel itself is a former bank, boasting incredibly high ceilings, even taller than those in Moscow hotels. The location is superb – right in the heart of the Old Town, convenient to restaurants, bars, a casino, fast food, and sculptures. The top-floor suite is the largest room, featuring a double-suite layout! The only slight drawback is that the hotel is still in its soft opening phase. The breakfast buffet, while adjusted for guest occupancy, had a somewhat limited selection.

Very stylish and modern apartment. Good location. The bathroom has large bottles of shampoo, conditioner, body lotion, and liquid soap. I also wish they would provide tablecloths and a sponge for washing dishes (I think this is not a big expense for a hotel). Breakfasts for every taste. The only things that bothered us in the evening were the customers of the cafe located on the ground floor and the uncomfortable pillows.

A friend recommended this hotel, and we decided to trust their advice. It's a good hotel with excellent value for money. The location is fantastic – almost in the city center, yet it was peaceful and quiet. Of course, we were there in the off-season. The hotel itself is beautiful and modern. The rooms are comfortable, and the bed was cozy. We opted for breakfast, which was quite varied and served until 11 AM, which was another plus. I was surprised by the absence of toothbrushes and toothpaste in the room. Cleanliness was a 4 out of 5. The staff were polite and welcoming. I didn't take photos of the room itself, only the view from the window and the main entrance.

I had a wonderful stay at this hotel! They made my birthday extra special by welcoming me with complimentary wine, which was such a thoughtful gesture. The location is great, and I especially loved the view from the balcony – absolutely beautiful! The breakfast was delicious with a good variety, and the staff were all friendly and helpful throughout my stay. Highly recommend!