Hotel Dengan bar di Adjara, Georgia

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.

My wife and I stayed here from May 3rd to 8th, 2026. It's a good hotel with an excellent location. We had a room with a sea view, which was absolutely the best. The breakfasts were delicious. However, you have to specifically request toothbrushes, and sometimes they forget to bring them. Also, the exhaust fan downstairs makes a constant, loud humming noise.

I have spent there 4 days. Check-in 15:00, rather late. Check-out until 11:00, its early, be ready for that as well. The apartments are on the 4th floor of the Steps building. I have arrived by plane. The time to get from the airport to the apartments building is about 40 minutes by foot. Or you may take a bus, though its unclear to me how you may pay it the bus without Batumi card that I had. The weather was rainy about 75% of time. Its a typical winter in Batumi. The wifi was working in apartments well. The cleaning done was every day or at least you are asked whether you need that or not. You need to wait quite some time until hot water at the shower starts. Due to bad weather my plane was postponed. The host did not help me with dealing with it, he just wanted to take 30$ whilst we agreed previously on 13$ by 1 more night by phone. So I had to figure out my new plane ticket and leave in a hurry.

Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible. The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.

The arrival experience was very disappointing. I arrived at 12:30 PM, completed the registration, and signed all the required forms. After that, the receptionist simply stared at me awkwardly before asking, ”Do you know that check-in time is 3:00 PM?” I replied, ”Yes, I know.” He then remained silent, leaving me unsure of what to do next. Eventually, I had to say, ”Okay, I'll find my way.” What disappointed me most was the complete lack of hospitality. There was no offer to store my luggage, no suggestion of a place where I could wait, and not even directions to the lounge. I ended up sitting in the lobby until I approached the Front Desk Supervisor, Polina, who was exceptionally professional. She completely turned the experience around by delivering the level of genuine five-star service I had expected from the beginning. Another concern was the absence of a concierge service. Even more surprisingly, the receptionist did not seem to know what a ”concierge” is. My overall ratings: - Room: 8/10 - Bed: 10/10 - Bathroom: 7/10

This hotel is good, top-notch for its price. The rooms are clean, and they offered daily cleaning, though we didn't need it. The renovation is decent and quite new. There's a spa, which was a real plus after a long journey, with an additional hammam for 20 Lari per person. The pool and sauna are free. The staff are very friendly and welcoming, and everyone speaks Russian, which wasn't crucial for us but is a definite bonus. The view from the window (you don't have to look) is just of the neighboring building, and soundproofing isn't great, but it didn't bother us at all. I recommend it!

The room is a duplex, very spacious and beautiful, and the hotel facilities are complete. The location is excellent, with many attractions nearby, and it's just a few minutes' walk to the waterfront. The service was great, and they were quick to help solve any issues. The only thing to be aware of is the lively band at the bar next door, whose music plays until 12:30 AM. The hotel tried to intervene but it didn't work. I decided if you can't beat 'em, join 'em, so I went to the bar for a bit. I got to see a more free-spirited side of the locals, which I guess was another kind of travel experience.

Overall, the stay was quite pleasant. The washing machine for laundry and drying was a great convenience, making it perfect for longer stays. Having an underground parking lot was a huge plus. Parking can be really difficult to find in Batumi, so having a spacious underground lot made things incredibly easy. The location was also excellent, right in the Old Town and very close to the beach. You can walk to all the city's attractions, including the beautiful McDonald's.

A friend recommended this hotel, and we decided to trust their advice. It's a good hotel with excellent value for money. The location is fantastic – almost in the city center, yet it was peaceful and quiet. Of course, we were there in the off-season. The hotel itself is beautiful and modern. The rooms are comfortable, and the bed was cozy. We opted for breakfast, which was quite varied and served until 11 AM, which was another plus. I was surprised by the absence of toothbrushes and toothpaste in the room. Cleanliness was a 4 out of 5. The staff were polite and welcoming. I didn't take photos of the room itself, only the view from the window and the main entrance.

I had a wonderful stay at this hotel! They made my birthday extra special by welcoming me with complimentary wine, which was such a thoughtful gesture. The location is great, and I especially loved the view from the balcony – absolutely beautiful! The breakfast was delicious with a good variety, and the staff were all friendly and helpful throughout my stay. Highly recommend!