Hotel Dengan bar di Nagasaki Prefecture, Japan

I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan. I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range. Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium. However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available. At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters. What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH. When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation. Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change. This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated. After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment. My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range. If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking. For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning. The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.

It's located on a pretty steep hill, and there isn't much commercial activity around. You'll need to take a bus to get into the city center. There's a bus stop right outside the hotel, conveniently named after the hotel itself. Make sure you get off at that stop; getting off even one or two stops earlier will mean a steep climb. It's not far from the summit of Mount Inasa, and there's a direct bus. If you miss the bus after enjoying the night view, a taxi back to the hotel is only about a 5-minute ride and reasonably priced. The hotel's own free rooftop observation deck is absolutely amazing, and enjoying a drink and the night view in the lounge is also very pleasant. There's a shuttle bus service from the hotel to Nagasaki Station. There's also a hot spring (onsen).

The location is fantastic, you can see the hotel right when you exit Nagasaki Station. The rooms are clean and comfortable, and the staff are very enthusiastic. The hotel's security control design is great; your room card only grants access to your own floor. There's a shopping mall right next door. The night view from the hotel is also amazing.

Simple, small 3 star hotel. But location is great! Popular food around, near an arcade so it's easy to walk about. The best thing however, was the service. Always greeted by very smiley staff. 3 star hotel but the service felt 5 stars. Will return again for short stays.

I really didn't expect anything from staying at this hotel, as it was twice as cheap as anything in the area. But it's really a hidden gem! The location is perfect for exploring Nagasaki, in the heart of Chinatown, lots of eateries in the area, and a tram stop nearby. The entrance is between two buildings and not obvious at first glance, but Google maps will get you there. The hotel has a retro vibe and doesn't look like a traditional business hotel, but does it need to? Big comfy beds, huge rooms (a lot more spacious than you expect to find in Japan), all the amenities you need inside. The description didn't mention a fridge, but we had one in our room. No view, but it didn't bother us. Good breakfast for a reasonable price. The only downside is that they don't have a coin laundry in the hotel, but there are some in the area. In my opinion, it's more than value for money!

This hotel is absolutely fantastic! It's super convenient, right across from the station on the right side, so you don't even have to cross the road. We got a twin room for just over 400, though it might be a bit pricier on weekends. The room was spacious and clean, and for that price, it even came with a capsule coffee machine! The staff were incredibly friendly too. My friend left a toy on the sofa, and when we asked about it the next day, they had kept it safe for us. Highly, highly recommend!

I was traveling without any SIM card nor data/wifi connection. Besides, I was also using public transport. Therefore, locating the guesthouse at first was a bit of challenge. However, the place was convenient, clean and very quiet. It was ideal for my needs. It is located on a hilly part, overlooking the Ashibe port area. It looks beautiful in the evening as well as at night. Since I had plenty of time on hand, spending one night at Ashibe was relaxing for me. However, there is nothing much to do in Ashibe area. Therefore, I think it is better to decide the location first, then choose a suitable place. If you decide to stay in Ashibe, then this place could be ideal.

Very satisfied! It was so good that I have no other words to say! The owner and his wife were very polite and kind, and we had a very enjoyable stay! The showers and toilets were clean, and it wasn't like a capsule hotel, with 5 rooms on one floor, so it didn't feel cramped! It was just like the photos, so I can see why other people have praised it! At night, the statue of the 12 martyrs is lit up and you can see it clearly from the window! There is a slope to the hotel, but it is close to Nagasaki Station, so it is good for people who want to go sightseeing right away! The slope is quite steep, but other than that I am very satisfied! I wasn't able to go to Gunkanjima this time, so the next time I go to Nagasaki for revenge, I will definitely stay at this hotel!

This ryokan left mixed feelings. We decided to walk from the bus stop to the ryokan, and that was a mistake. Along the way, we passed dilapidated and abandoned ryokans, one of which still had a wreath from a funeral. What we saw was truly terrifying. At the ryokan itself, we were greeted warmly. They took our suitcases and took us to our room. They treated us to cold matcha and canelé. I was shocked and very upset by my room. It felt like it hadn't been renovated since the ryokan opened. The walls were very dirty, there were cobwebs on the lamp, and the bathroom mirrors were all dirty. The only thing we enjoyed was the beautiful view from the window. We weren't able to try the onsen, as people with tattoos are not allowed. At 7 PM, they laid us out on a tatami mat. The pillow had bones and wasn't very comfortable. In the morning, we went to the restaurant for breakfast. They served classic Japanese dishes. Everything was delicious and beautiful. After check-out there was a transfer to the bus stop.

Very nice onsen hotel, with both an indoor and outdoor onsen, and they provide yukata as well. Rooms are very authentic, and the hotel is located around 10 minutes walk from the town centre but right across the bus stop for buses from Nagasaki and to Shinabara