This hotel boasts an excellent location right in the heart of George Town. It's directly across from the bus terminal and offers easy walking access to the Seven Streets Market (Chew Jetty), Kimberley Street Night Market, and the Street Art area. The front desk staff are warm and welcoming, the rooms are spacious and clean, and the facilities are comprehensive. It's definitely our top choice for accommodation when visiting Penang and comes highly recommended.
It is a beachfront hotel. There is a beach that kids can swim and play there . It’s perfect for family. I like sit by the restaurant to watch the sunset and feel relaxed. The restaurant has breakfast but not variable enough. Beside has a friendly swimming pool for kids . There is a gym next to the pool. It is sea view gym but the equipment in there is not many choices. The hillside room is spacious and clean. But it is near to main road so you can hear the vehicle noise in the middle of night. The staff are very friendly and nice. If you like to eat the local food, there is a local food court in walking distance. There is variety of choices and delicious.
Overall decent stay.
Parking: standard condominium parking. For hotel guest on higher floor. Enjoy the merry go round session daily.
Room: ours was good and acceptably clean.
Breakfast: can skip if convenient to venture outside. Food not to my palate. The chef service, extremely bad for served cook items eg eggs.
Check in/out: for us, rooms are only available after 3. Checking out was fast.
Side note: for parking do watch out on the leak pipes. The stained mark (white patches) could not be removed with normal wash or polisher. 🙂↕️
Clean room with good scent environment. Breakfast was delicious and many varities. Cardless ample parking is convenient. Location near to Queensbay mall is a plus. The food at night hawker center-PISA CORNER opposite the hotel is so delicious and cheap.
Lobby: smooth check in. Well decorated with modern style.
Room: clean, but a little bit small for families with 5 members. Beautiful seaview.
Breakfast: limited varieties.
Cons: requested iron but only received after calling for the 3rd time.
I did not book room with breakfast but decided to hv it the next morning. Upon paying I ask for receipt but was told no receipt will be issued. Wonders why? Restaurant staff hv language barriers. Either they dont speak or understand which is seriously annoying when you ask for something and they think you are talking in a foreign language when it’s just simple English.
Checking in out is way too long, only one staff manning the reception.
Location : This location is very superb. The seaview was astonishing. Food stalls are everywhere nearby.
Services : Arrived late night to check in. The receptionist is not that helpful and not explaining much. Got some issues with breakfast where my room suddenly not breakfast included while we paid together for it when booking. Try to explain to the Indian F&B manager but at first he refuse to trust me and ask me to go to lobby. Thanks to Mr Vincent he sincerely apologise for the misunderstanding from the system. To the Indian F&B manager, you need to learn to apologise sincerely from Mr Vincent and learn some manners as I heard you talk bad about other customers as well.
Food : Not much choice but the food was good.
Overall, will be coming back in the future and I wish the services will be a lot better. TQ
Excellent Stay with Top-Notch Service!
”Don't let the classic exterior fool you; the interior of Cititel Penang is modern and impressive. I had a fantastic stay here for several reasons:
• Exceptional Service: The front desk process was incredibly fast for foreigners. The hospitality is amazing—there is someone helping you at every step, from the entrance door onwards. I loved the welcome drink and the thoughtful staff who followed up on my Grab Express delivery to ensure it reached my room.
• The Room: Spotlessly clean with a beautiful sea view. They provide unlimited drinking water, and the 'Pillow Menu' is a game changer—you can request silk or memory foam pillows for free!
• Facilities: The gym and pool area are very clean. Although the jacuzzi wasn't very warm, the overall facility is well-maintained.
• Location: Perfectly located right next to a bus stop, making it very easy to get around.
A very clean, convenient, and hospitable hotel. I would definitely stay here again!
Facilities: The hotel has a full range of facilities, though I didn't use the laundry service.
Hygiene: Decent.
Environment: Pleasant scenery, close to the sea.
Service: The front desk staff were friendly and efficient. Room service was also of good quality.
We stayed in G Hotel Kelawai for 5 nights. The hotel is between two shopping malls - Gurney Plaza and Gurney Paragon. Excellent location. Another hotel nearby (about 400m) is G Hotel Gurney. Both the hotels' guests are given the option to use each other's facilities and guests are given the flexibility to have their breakfast at either hotel without any advanced notice. By the way, G Hotel Gurney is the older hotel and is directly connected to Gurney Plaza, whereas G Hotel Kelawai is less crowded and quieter, which we liked. The breakfast variety is acceptable for guests who are on a short stay. Out of curiosity, we wanted to try out the breakfast at G Hotel Gurney but were prevented from doing so because of the heavy rain. Upon request, hotel guests can commute between the two by the hotels' buggy. The 25-m swimming pool and gym in Kelawai were hardly used. Clean and well-maintained rooms.
Amazing
561 ulasan
9.4/10
Harga bermula
€ 94
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Bar di Penang
Terokai Ulasan Tetamu Hotel di Penang
Lihat semua
8.2/10
Very Good
MM61499****Facilities: The hotel has a full range of facilities, though I didn't use the laundry service.
Hygiene: Decent.
Environment: Pleasant scenery, close to the sea.
Service: The front desk staff were friendly and efficient. Room service was also of good quality.
GGuest UserThe hotel's location is quite remote, with no other restaurants nearby. Getting around means either calling a taxi or booking the hotel's shuttle bus to George Town and Batu Ferringhi Beach, but it only runs once a day for both trips. However, the hotel does have a private beach, offering excellent privacy, which I felt was even better than the beaches in Batu Ferringhi. I would still recommend it.
EEveGHotel was clean and service was very good. Room was large and comfortable . Swimming pool on eleven floor is a plus on hot days. Good view of the town and the sea from our room.
Strategic location in the heart of Georgetown. Close to Komtar, First Avenue Mall and Pragin Mall. Short walk to Cecil Market and Chowrasta Market with many eateries nearby selling Penang local delicacies.
MMiaoMeowI found the hotel to be overall excellent and beautiful. The front desk and bellhop staff were quite enthusiastic, while others were just okay. The hotel facilities were also ample; for instance, since we arrived in the afternoon, the hotel allowed us to check in early. This meant I could easily take a nap on a sun lounger by the pool and even follow the sun to explore different parts of the hotel. The weather was great, and the ambiance was lovely. The hotel's location is fantastic, about a five-minute walk to the delicious Natsu. It was a shame that Bora Bora, right next to Natsu, was closed on Wednesday, so I missed out on the fire show, but the food was superb. The location is also a big plus for solo travelers wanting to go to the beach at night; I enjoyed a safe and peaceful time by myself. There were many breakfast options, but I felt the taste was pretty standard, nothing to write home about. My only minor complaint is that the shower head kept falling down and couldn't stay in place.
CCasreneDuring my booking, I requested a room away from the lift for a quieter stay and also asked for birthday decoration. However, upon arrival, there was no birthday decoration, and the room was located very close to the lift.
The room was on a floor with shared facilities, and the room next door was the laundry room. The towels were dirty, and the shower hanger was damaged.
I contacted the staff to raise these issues. They informed me that my requests were not recorded in their system. I requested a room change, but was told that the hotel was fully booked and no room change could be arranged.
The staff were unable to resolve the issues during the peak season and advised guests to avoid staying during the eve or public holidays.
FFKlaohuzaoThis hotel boasts an excellent location right in the heart of George Town. It's directly across from the bus terminal and offers easy walking access to the Seven Streets Market (Chew Jetty), Kimberley Street Night Market, and the Street Art area. The front desk staff are warm and welcoming, the rooms are spacious and clean, and the facilities are comprehensive. It's definitely our top choice for accommodation when visiting Penang and comes highly recommended.
BBainunLobby: smooth check in. Well decorated with modern style.
Room: clean, but a little bit small for families with 5 members. Beautiful seaview.
Breakfast: limited varieties.
Cons: requested iron but only received after calling for the 3rd time.
__cmb439225000059****Opened in 2025, the rooms are very new and the shower offers a full wrap of hot water with great pressure, making it feel like a spa after bathing – very comfortable. The swimming pool on the 23rd floor is also fantastic, allowing you to enjoy the strait's night view while swimming. It was a pleasant experience overall.
ZZeelimI did not book room with breakfast but decided to hv it the next morning. Upon paying I ask for receipt but was told no receipt will be issued. Wonders why? Restaurant staff hv language barriers. Either they dont speak or understand which is seriously annoying when you ask for something and they think you are talking in a foreign language when it’s just simple English.
Checking in out is way too long, only one staff manning the reception.
WWilliamW423The hotel is located by the sea, but due to the heavy rains in 2025, the beach is completely gone, and it seems the state government isn't planning to restore it. The hotel's design is a bit similar to those in Singapore and Sanya, with a fun pool, but the water quality isn't great. The McDonald's across from the hotel is good, and the food stalls to the right when you exit are also worth checking out. The hotel offers a free shuttle bus to Hotel JEN, but you can't bring luggage.
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