Hotel Dengan Bar di Penang, Malaysia

Check in lobby was hard to locate as it was at the side of the hotel block. Upon check in, I was given third floor. When I asked if I could have higher floor as indicated in my booking request, staff said I need to top up. This was clearly upselling. I was not willing as the price for each room was not cheap in the first place. Staff knew that i was aware it was the bottom tier room & mentioned the freebis in the room was npt charged. I was not impressed as I do not come all the way to Penang for some freebies. Hptel staff obviously did not know what hospitality is all about.Entering the room, it was not too bad. When I opened the window, I almost flipped out. It was rubbish (attached a pic). I then confirmed I was given the bottom tier room. Opening the wardrobe, there was a musty oily smell which obviously was not aired for a while. Stay at room was not comfortable. Badly lit and no way to open window to rubbish view. I guess the only good thing was the shuttle to the various shopping/ eating spots. Upon check out, i was asked if stay was good. I indicated to the staff my stay at the hotel was disappointing due to the above reasons. Staff said i could email the hotel in advance in my next visit indicating the reason above. But I will like to tell the management this -- no way am i coming back to this hotel that only know to upsell & missing out on what true hospitality means. There are hotels out there that offer much better services without breaking the bank. Thanks but no thanks.

Indicated for birthday celebration, ignored remark, no service or extra wow service. Requested for bouquet to deliver to room upon receive, reception keep it till evening until we call to request and reception request guard to deliver to us. Overall hotel grade conventional hospitality. No wow service or beach grade 4 stars feel. Parking need to walk very far to next building of you reach on weekend and if there is event. Noisy and dirty beach due to abandoned wood branches and no maintenance

Pros: Great location – very convenient, with plenty of restaurants and a supermarket within walking distance. The hotel has a stylish design and the rooms are spacious. Cons: Unfortunately, the room did not appear very clean. The bedding and towels are very old and outdated – they should have been replaced a long time ago. No lockers at swimming pool. Overall / Personal opinion: The location and design are strong points, but the poor cleanliness and outdated linens really let really let the experience down.

I have upgrade my room to 1bedroom suite. My family and I love the room. My kids enjoy the bathtub. Hotel location is good too as it is near to the airport. It only cost me about RM14 by taking grab from hotel to airport. Will definitely book again..

M Social Resort Penang is a relatively new hotel, so all the facilities are still quite new. We arrived early, around 1:50 PM, and the hotel staff kindly allowed us to check in, which was great as we could get into our room and rest. We really appreciate that! The first day we checked in, the in-room AI assistant, Xiao Meixi, responded to voice commands, but after that, it basically stopped responding. However, one convenient feature of the AI machine is that you can directly request things from the hotel through it, without needing to call the front desk. Finally, it would be even better if there were more chairs and tables on the balcony and by the pool. Because the hotel has many guests, when you go to the pool, there aren't enough chairs, and nowhere to put your belongings, which is a real shame. Also, they should consider building a playground for children to attract more parents to bring their kids here, so it's not too boring for the little ones. Overall, it's a good hotel.

everything is ok.. the breakfast food is delicious while eating you can see the sea.. the view is beautiful.. the location is good.. the beach is close to the hotel.. only the cleanliness is a little lacking in the room.. the bed sheet is dirty but a little.. the worst thing is the smell of the pillow is a bit less pleasant.. hope the hotel can make improvements

Location : This location is very superb. The seaview was astonishing. Food stalls are everywhere nearby. Services : Arrived late night to check in. The receptionist is not that helpful and not explaining much. Got some issues with breakfast where my room suddenly not breakfast included while we paid together for it when booking. Try to explain to the Indian F&B manager but at first he refuse to trust me and ask me to go to lobby. Thanks to Mr Vincent he sincerely apologise for the misunderstanding from the system. To the Indian F&B manager, you need to learn to apologise sincerely from Mr Vincent and learn some manners as I heard you talk bad about other customers as well. Food : Not much choice but the food was good. Overall, will be coming back in the future and I wish the services will be a lot better. TQ

The hotel is quite large with convenient parking, and there are many great restaurants nearby. Some attractions are even within walking distance. If I get the chance to visit Penang again, I'll definitely choose to stay here.

Perfect location, its easy to walk to the old town from the hotel , and its easy to get a grab bike. The room is very comfortable and clean!

We stayed in G Hotel Kelawai for 5 nights. The hotel is between two shopping malls - Gurney Plaza and Gurney Paragon. Excellent location. Another hotel nearby (about 400m) is G Hotel Gurney. Both the hotels' guests are given the option to use each other's facilities and guests are given the flexibility to have their breakfast at either hotel without any advanced notice. By the way, G Hotel Gurney is the older hotel and is directly connected to Gurney Plaza, whereas G Hotel Kelawai is less crowded and quieter, which we liked. The breakfast variety is acceptable for guests who are on a short stay. Out of curiosity, we wanted to try out the breakfast at G Hotel Gurney but were prevented from doing so because of the heavy rain. Upon request, hotel guests can commute between the two by the hotels' buggy. The 25-m swimming pool and gym in Kelawai were hardly used. Clean and well-maintained rooms.