Hotel Dengan Breakfast di Matanzas, Cuba

Hello, the hotel is very finished and the truth is it is better that they charge a little more and do things better. I don't know if it is the phenomenon of Cuba but the food is outrageous, everything is cold and there is no variety and there is a younger cook who maintains with a bad temper at all times, it is a scam to pay for a vacation and give poor service in the food, why rest on eating well and having everything, not be begging to even enter the restaurants that they have and say that it is always with a reservation and it's time 48 hours before if you have a night or two left, how can you, it is illogical, I do it so that they improve for your own good and do not lose all their clients, thank you

It was a different experience, I always travel with my family but this time I decided to go to rest and be alone with my partner, which was a bit difficult for me due to different episodes I had at the hotel. As for the service of the waitresses and shop assistants, it is very good, they really make an effort to talk to the clients and make them feel like family, the cleaning is quite good, but I must say that in terms of the food it leaves a lot to be desired, most of the Cold times, without dressings to season salads or vegetables, hot juices and without sugar, there was not a day when there was butter, mayonnaise, or any other sauce to accompany food or breakfast. There is no small oven to heat a toast or a piece of bread, the lousy presentation, if I am honest there was not a day that we ate well and that is mainly due to the little management by the managers, the rather superficial supervision and the justification with all the problems that there are right now in Cuba. Serving a hot dish or a cold juice goes beyond the scarcity that there may be. The towel service for the pool practically does not work, we were waiting all day to be able to get the towels and be able to bathe, when we complained the towels appeared immediately, Unfortunately they tend to justify what was wrong with all the economic problems that exist and that we all know. You pay for a 4-star hotel and receive 2-star service to a great extent.

The room is big and clean. Three meals a day. The service staff is very friendly. There are various small performances. The room is well air-conditioned. Drinks are available all the time. The beach is very good. The sea water is very warm. Whether it is morning or afternoon, the sea water is not cold at all.