Hotel Dengan breakfast di Aceh, Indonesia

I booked this room for my boss, Mr. Fahmi, and his wife, and specifically requested a non-smoking room. Unfortunately, they were not given the room type requested, and the staff even told my boss’s wife that no such request was made — despite me clearly indicating “non-smoking room” under the special request section. The check-in process was also slow. Bellman, restaurant staffers, housekeeping were good.. Except for the concierge team working on the 13th, there is a need to improve attentiveness to special requests. My boss’s wife cannot tolerate cigarette smells (asthmatic), and considering we booked well in advance, it’s disappointing that even one non-smoking room couldn’t be provided.  Please have your manager contact me regarding this matter. Thank you.

Lokasi sangat strategis…dekat kemana2 apalagi bersebelahan dengan mini market dan pam bensin serta di sekitarnya ada pertokoan jadi kalau mau beli sesuatu tinggal jalan kaki saja. Kulineran pun bisa dengan jalan kaki…

Overall was ok. big and clean room (except bathroom was a bit run down and shower clogged - Room 317) Room service was ok and breakfast is the best. Biggest disappointment was food quality at the rooftop. Ordered pizza. was not cooked properly. When told the waiteress, what we received back was the same pizza which was reheated though flour/crust still not properly baked. Also, system have we Price Match. I found Agoda price RM50 cheaper but cannot claim as booking made less than 24 hours. Should have not put the Price Match logo if not eligible. Very misrepresenting.

Everything was good eventho after flood in Aceh. I stayed during the flood season. The area wasn’t flooded, but there were power issues and unstable internet, so the hotel operated on a generator. Very friendly and polite staff. Room also clean. But the bathroom was not safe. The shower head fell and hit my shoulder while I was showering. Breakfast was good. I really liked the bihun goreng. The nasi goreng was a little bland, but it wasn’t a big issue. Ouh yaa, hotel near to Sate Matang stalls and souvenir shop. Can shopping at night because souvenir shop closed on 11pm.

Our flight arrive early at 8:00a.m so I had called ahead to see if we could check in earlier than the normal 2:00 p.m and i was told to check with the reception upon arrival. To our surprise, we were told that our rooms were ready and check in was a breeze. The staff were friendly and helpful, the food excellent and the rooms were comfortable. Absolute 5 star from my experience. Will certainly stay there again

The hotel has a great location and is very convenient. The staff at the hotel breakfast restaurant were very helpful and welcoming. There are some shortcomings that need improvement: the guest room floors weren't cleaned properly, there was dust on the bedside table, the towels smelled bad, and the hot water for showering in the morning wasn't hot enough.

Had such a lovely stay at Hotel Hilani! From the moment I arrived, the staff made me feel super welcome — big smiles, quick check-in, and they were always ready to help. One of the staff even greeted me by my name, which honestly gave such a nice vibe ✨ The room was clean, comfy, and had everything I needed to just relax. I really loved how calm and peaceful the atmosphere was — perfect after a long day. Service stayed great the whole time, and you can tell the team really cares about guests. Overall it was such a smooth, stress-free stay. I’d definitely come back and recommend it if you’re looking for a cozy place with genuinely friendly hospitality 🤍

Sangat menjimatkan. Kemudahan: Jika anda mahukan bilik pemandangan laut, tempah kabin kayu (tiada penghawa dingin). Jika anda mahukan bilik berhawa dingin, anda tidak akan mempunyai pemandangan laut. Terpulang kepada anda untuk membuat keputusan. Persekitaran: Bilik pemandangan laut tidak mempunyai penghawa dingin, jadi anda akan berpeluh. Perkhidmatan: Sangat baik. Kakitangan meja depan sangat membantu. Sebenarnya, saya sangat mengesyorkan gerai air kelapa di pintu masuk hotel. Pemuda di sana sangat pemalu; dua biji kelapa dengan ais berharga 10,000 Rupiah Indonesia.

Staffs are nice , the amenities not bad but quite old. I appreciated the design of this hotel , with beautiful plants and water. The room is relatively basic , there’s coffee maker in the room but they don’t provide coffee grind. Breakfast gots quite a large variety of choices. With this price in Aceh , I’m happy to have had stayed in this hotel.

Lokasi bagus, pelayanan baik, kebersihan baik, overal puasl