Hotel 5 Bintang di Wilayah Auckland, New Zealand

This is definitely the best hotel with top service in Auckland. We were on a group tour and stayed in several hotels all over the country, Horizon stood out as the most accommodating, comfortable, and friendly. It's just a few minutes walk from Weta, the neighborhood is clean, modern and convenient, surrounded by convenient stores and restaurants. I carelessly left my spare phone in a hotel in Wellington, and I am super grateful that the Concierge at Horizon went out of their way to help get it back... (it was a slightly complicated situation as I left New Zealand before the phone reached Horizon).

Great luxury feel good hotel. Away from the harbour but still centrally located. Would have been good to get the rooms on time for checkin without any delays but apart from that it’s a really nice hotel to stay.

Staff and hotel were great. We stayed in 305. The TV kept turning itself off and the toilet cistern dropped but apart from. Those two things it was great. Loved the chocolate hour!!! We will be back. My son is staying there in a couple of weeks.

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!

Easy late night check-in. Staff member gave us a SIM card so that we could connect locally immediately. Very comfortable room. Easy access to all Central Business District restaurants, galleries, buses etc. but away from the CBD noise.

We were booked in due to Air New Zealand flight delay resulting in a missed connection. So arrived slightly stressed and irate but the lady on reception, Edith? and consierge were friendly and helpful which helped us feel relaxed. Can't speak highly enough of the staff at the Pullman, from first step in toa kast step out...so friendly and attentive. The hotel is new and is stunning, great views from the restaraunt where the food itself was lovely. The room was lovely - maybe a sink in the toilet (or a wet wipe freshener on the wall) would have been better designing as you need to leave the loo to go in the shower room to wash your hands. That aside the room was perfect. Everywhere is so spacious and attention to detail (less the loo!) is of very high standard.

A memorable and tranquil brief stop in the city of sails. People are friendly, weather’s nice. What’s there not to like about Auckland?

服務跟酒店定位不相匹配！前台值班經理Christine態度太傲慢，沒有服務精神！不顧一家人帶着孩子，辦了兩個樓層不能調換，而且要去訪問另一個房間盡然一定要讓顧客下lobby來接！後來發火後，沒有一點服務態度，在那邊狡辯確認身份流程！住了這麼多年酒店，客户身份訊息確認我能不知道嗎！

Everything was PERFECT. Incredible staff, every single person working there was so lovely. We cant wait to be back here. Thank you

Stayed at Stamford plaza for 10 days, in hotel isolation. Despite this being a daunting experience, the staff couldn’t have been more helpful and accommodating. Room was clean, lovely bathroom, staff always answered calls and were quick to provide help. Thank you so much, will definitely stay upon future visits to Auckland.

This is definitely the best hotel with top service in Auckland. We were on a group tour and stayed in several hotels all over the country, Horizon stood out as the most accommodating, comfortable, and friendly. It's just a few minutes walk from Weta, the neighborhood is clean, modern and convenient, surrounded by convenient stores and restaurants. I carelessly left my spare phone in a hotel in Wellington, and I am super grateful that the Concierge at Horizon went out of their way to help get it back... (it was a slightly complicated situation as I left New Zealand before the phone reached Horizon).

Great luxury feel good hotel. Away from the harbour but still centrally located. Would have been good to get the rooms on time for checkin without any delays but apart from that it’s a really nice hotel to stay.

Staff and hotel were great. We stayed in 305. The TV kept turning itself off and the toilet cistern dropped but apart from. Those two things it was great. Loved the chocolate hour!!! We will be back. My son is staying there in a couple of weeks.

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!

Easy late night check-in. Staff member gave us a SIM card so that we could connect locally immediately. Very comfortable room. Easy access to all Central Business District restaurants, galleries, buses etc. but away from the CBD noise.

We were booked in due to Air New Zealand flight delay resulting in a missed connection. So arrived slightly stressed and irate but the lady on reception, Edith? and consierge were friendly and helpful which helped us feel relaxed. Can't speak highly enough of the staff at the Pullman, from first step in toa kast step out...so friendly and attentive. The hotel is new and is stunning, great views from the restaraunt where the food itself was lovely. The room was lovely - maybe a sink in the toilet (or a wet wipe freshener on the wall) would have been better designing as you need to leave the loo to go in the shower room to wash your hands. That aside the room was perfect. Everywhere is so spacious and attention to detail (less the loo!) is of very high standard.

A memorable and tranquil brief stop in the city of sails. People are friendly, weather’s nice. What’s there not to like about Auckland?

服務跟酒店定位不相匹配！前台值班經理Christine態度太傲慢，沒有服務精神！不顧一家人帶着孩子，辦了兩個樓層不能調換，而且要去訪問另一個房間盡然一定要讓顧客下lobby來接！後來發火後，沒有一點服務態度，在那邊狡辯確認身份流程！住了這麼多年酒店，客户身份訊息確認我能不知道嗎！

Everything was PERFECT. Incredible staff, every single person working there was so lovely. We cant wait to be back here. Thank you

Stayed at Stamford plaza for 10 days, in hotel isolation. Despite this being a daunting experience, the staff couldn’t have been more helpful and accommodating. Room was clean, lovely bathroom, staff always answered calls and were quick to provide help. Thank you so much, will definitely stay upon future visits to Auckland.

A wonderful cozy lodge able to host only up to 16 people at a time. This made the experience so intimate and special. The interactions with the staff made the stay even more beautiful. Nehan was one of the team members who was extremely helpful and kind, and we want to thank him here as well. It’s lovely to experience the atmosphere of a luxurious and extraordinary designer place that still feels like home and coziness. The spa, pool, and food were amazing. 10/5. Thank you, and we can’t wait to come back!