Hotel 5-Star di Pahang, Malaysia

Stayed here with my family (3 pax) for a short getaway 🏨⛰️ The unit was very clean, comfortable and welcoming ✨ It comes with 1 king bed and 1 queen bed, which was perfect for our family. The master bedroom has a 🛁 bathtub and 🚿 rain shower, while the second bedroom is also connected to its own bathroom, making it very convenient. We also enjoyed the balcony 🌤️ with beautiful mountain scenery and clouds — a nice place to relax. The kitchen is well equipped 🍳 with an electric stove, microwave, pots and pans, so you can cook simple meals. Just note that cooking oil and seasonings are not provided, so you’ll need to bring your own. There’s also a front-load washing machine 👕, but remember to bring your own detergent. One area that could be improved is the master bathroom. Although it looked clean, there was a noticeable urine smell that would benefit from a more thorough deep cleaning. A RM200 security deposit is required before check-in, so be prepared for that 💳. Overall, we had a comfortable stay and would happily visit again. 😊

My husband suggested this place for our 33rd marriage anniversary and I'm thankful that we came for our 4 nights stay here! We stayed at the Deluxe King Room. Firstly the immediate response with an official/personal email from the GM Mr Tony Teh acknowledging our booking and asking if we needed anything - this is exceptional and personal which gives us such warm feelings even before we started our stay! We forgot to notify in advance about our anniversary, yet upon check in, Mr Hykal who attended to us assured us that he would check about the matter. And just happened Ms Lynn who is the Public Relations in charge was at the Front Office received what I shared and she purposely made a special effort in making the special arrangements upon seeing my email reply to their GM. We chose the Sky Cafe to have our anniversary dinner - The special decorations done in the room (as a surprise to my husband) and the special table set-up for our dinner with a special discount for our anniversary dinner. On top of it the Chef Mr Phyo personally blessed us with his special-bake chocolate cake! The GM personally came up to the Sky Cafe to meet with us, such warmth and kindness! Upon arrival as we were lazy to go out, we ordered room service and the nasi goreng was super yummy! The daily breakfast is amazing - food is delicious (had the chance to chat with the Chef Shahrul), with different spreads throughout our four days. All the staff in the Breakfast place are exceptionally friendly, polite, helpful and always with smiles! These are the personnel that I managed to get their names - At the Front Office, Mr Hykal and Mr Sharul were the first who attended to us with the rest who were very helpful to our enquiries as well: Sofy, Najwa & Syirah. A special shout-out to the Housekeeping team under the leadership of Mr Hafis - who did such a great job in making such special decorations in the room! The Sky Cafe Team who served us during our anniversary dinner - Mr Azrael, Ms Fazlin and Chef Mr Phyo. And the Restaurant great team inside the kitchen and outside the restaurant area under the Manager (I can't recall his name) who were very attentive! Ohh, the night views of Genting Hilltop from the Rooftop Pool area - superb! Mr Tony Teh, you have a great asset - your Team is amazing! Thank you for making our 33rd anniversary a memorable one, and we are already considering coming back again!

This was our 1st stay in the resort and it turned out to an interesting & awesome experience! We checked-in on 11th of March & checked-out on 13th of March. I booked a 2-single bed room but the hotel given us a king bed room at the upper floor. After talking to the front desk. I was told only king bed room was available. However, my wife didn't have a good night sleep as she was having light sleep, so easily waken-up due to noise & movement. The upper floor somehow was noisy due to the traffic outside the hotel. We have no choice but to feedback to the hotel manager on the 2nd day. The manager Ms Su was kind enough and upgraded us to a 2 bedroom suite on the ground floor, with 2 single beds & a king bed. That made our 2nd night slept peacefully. Thanks Ms Su of her attentiveness. The morning breakfast was a ala carte menu of Malaysian & western cuisine. Not a fantastic food but the service given by the professional F&B staffs made the experience so pleasant! Sincere thanks to F&B supervisor Santhosh & staff Myint of their attentive service.

it was a very pleasent stay, good customer service with serene and healing vibe location of the resort. the resort promised rusty vibe and is exactly what we got. regarding cleanliness can be improve a lot. esp the lizard poop and previous tenant’s hair waste. food taste also can improve and can add juices options for breakfast. other than that it was a very nice stay. thank you.

This is my second time staying here. The first time, I got a room on level 29, and the view was already great. This time, I requested a high floor and had to pay an additional RM50 for it. I was willing to pay for the 'carpet of clouds' view, but unfortunately, I didn't get to see it. Regardless, it's a fantastic hotel with a wide variety of delicious breakfast options.

Had an enjoyable stay at 1001 Hotel overall. One of the biggest highlights is its location. It’s situated away from the busy casino crowds, making it a peaceful retreat while still offering easy access to the attractions. The view is absolutely stunning—waking up to a sea of clouds was truly unforgettable and one of the best parts of the stay. That said, there are a few areas that could be improved. The check-in process was slower than expected (only one staff) and the front desk staff could communicate more clearly and proactively with guests. Better coordination and customer service during check-in would create a much better first impression. Another downside is the limited food options within or near the hotel. While this may not be an issue for short stays, having more dining choices would greatly enhance the overall guest experience. Overall, if you’re looking for a quiet place to relax with spectacular mountain and cloud views, 1001 is a great choice. With improvements to the check-in experience and more food options, it would be an even better destination.

The environment for the room is very nice and there is a nice view outside. And also they do have wine glasses in the room and me and my husband can have wine time during the jacuzzi. During morning time you can see the nice view and be able to see the temple. There is also a linked bridge to the outdoor theme park and enjoy our time there. There is also a gym room and indoor swimming pool downstairs. Next time I will bring my family to come and stay here again.

Fantastic! I absolutely loved it. Everything was so simple and straightforward. The self-check-in process was a breeze – no need to bother anyone. The customer service staff were also wonderful 😊. Nice and very good!

Service was excellent. Within 30 minutes of entering the room, staff checked to see if the room was alright. In addition, they also brought our bags up to the room without us asking. The room was also super clean, there were no stains. However, the pool area is a little dirty as the stairs have mould on them. Buffet spread was excellent, there were many different options to choose from. Overall a great stay, would come back again when visiting kuantan.

I had a great stay at Crockfords Genting. The service was excellent, and the staff were professional and welcoming. The room was spacious, clean, and very comfortable, with a true luxury feel. The hotel’s atmosphere was calm and elegant, and the location within Resorts World Genting was very convenient. Highly recommended, and I would definitely stay here again.