Hotel Dengan Gim di Oaxaca, Mexico

A very nice hotel with an awesome price value ratio. They also have a free shuttle every 30 minutes to their own beach club with a great restaurant and a very beautiful beach. Well come back for sure.

We checked in the hotel at 3 PM parking our rental car straight from airport no stops to their parking. Which is a lot behind the guard booth with the gate that goes down and up by a security guard who questions and then allows you on the property and tells you where to park. The night we check in our air-conditioning goes out. It’s mid 80s at night with a tropical storm pouring rain. So we had to **** all doors & windows, meaning zero air flow. Next morning we go downstairs and tell them of the problem. They sent 2 different teams of people to fix it to no success. We advised him we will be leaving the property and when we come back later this afternoon if it wasn’t fixed we were ok with changing the room. We walk out to our car to our surprise was damaged in the parking lot. Not by a car but looks like a cart or something hit it. There is an employee/work entrance where I saw all types equipment being carried between cars yo the door. Wise they will look at their cameras. Come to find out that the cameras do not face their parking lot on their property. Even though there is a bar, a restaurant and an employee entrance and work area entrance. Their told us cameras on face the security booth to let you into the parking lot and the front of the hotel. Returning to the hotel and changing our rooms from a king-size bed to a queen size bed which is a $40 difference tonight. That was not refunded back to us, so we were charged for a more expensive room that we were in one night. The 2nd and last night in the second room we noticed the floor was completely wet in the bathroom and figured maybe they had mopped before we came in. We were wrong also wrong. We dried the floor and later that night going to the bathroom both of us nearly fell to the ground because the floor was soaked again. The roof was leaking. Not in one location but all over. The queen size bed mattress was broken literally broken down. To the point if you were within 3 inches to 4 inches away from the edge of the bed the mattress would just roll you off the bed. That morning we informed them will be checking out of the hotel due to one night at a room with no air conditioning, Iour rental car was damage on their property and then taking no accountability, and the third night let’s just call it a wet room with a broken bed. They refunded the other four nights we had scheduled, but would like to give us back the difference for charging us for emergency room the one night. Seven restaurants on their property however we couldn’t get guacamole and took over 1hour 30 minutes to figure out they have frijoles. I asked for a manager everyday as I know the people working the counter we’re not able to fix these issues. We weren’t able to have a conversation until 1 week later after calling daily. This provider gave me $15 worth of credits for my troubles. WOW way to make your customers fell appreciated🏆

Everything was okay except that I booked and paid a room with a large bed and they gave me first a room with two double beds, so I, of course, complained and told me the rooms were sold over, so they gave me one with 2 beds double without extra cost, I told you it was very uncomfortable because we were only my husband and I and we wouldn't sleep in a girl bed because I reserved a big bed for our dedication, total that relocated me to another room standing with only a normal bed that was for nothing big as I reserved, the truth felt me tricked, it was not what I paid and it was not my fault that they sold over the rooms, in addition to I arrived 2 minutes before 3 p.m., the time when check-in started and they told me they were all busy, which I didn't think, in addition, the hotel was half empty

On the way to Mexico City on Christmas Eve, I encountered a strong wind and blew two big trucks. Fortunately, I met this hotel westward. It was clean and tidy. It was very comfortable. The key front desk lady was also very beautiful. Warm and elegant. I like this type of woman. I hope she can like me too. Don't grab me 😂 Dinner steak is not bad too.

The location is perfect for the bea it'sch, has everything you could want. There are room upgrades which you don't see here, but the quality and convenience of a simple room with breakfast was all that was needed considering A+ location, Amenities and staff.

Excellent place to rest and get to know the city up close, with various shops and cheap restaurants to eat around.

We were there for three days the place looks clean and it was clean Great food bit slow service Overall I will ho back Love the price

Incredible hotel, moderns and cozy.

Hotel is located in the city centre of Santa Cruz area which is a short walk to the beach. It is surrounded by cafe, restaurants and local stores to shop. Hotel staffs are super friendly and helpful despite our limited spanish - they will try their best to accommodate your needs and answers your questions. It costs about 40 - 50 pesos to downtown (you can choose to walk too but we find it too hot for us). Personally, we find that the area is very safe and pleasant - unlike other larger touristy city, vendors are less pushy and very respectful and give you the space to shop.